Abstract
Modern information and communication technology creates new possibilities to enable participative, collaborative service design. We present a novel approach of integrating stakeholder preferences into service design. Our approach is based on modeling multiple service configurations, thus including variability into the service design. Stakeholders can evaluate value-relevant service aspects on a web-based deliberation platform. Ultimately, all stakeholder opinions are aggregated to hint the service engineer on the preferred way to implement the service. In this demo we present our tool suite to model services and their variability and the server that handles the opinions stated on the deliberation platform.
Chapter PDF
Similar content being viewed by others
References
COCKPIT Project: Citizens Collaboration and Co-creation in public Service Delivery (2010), http://www.cockpit-project.eu
Wittern, E., Zirpins, C.: On the Use of Feature Models for Service Design: The Case of Value Representation. In: Cezon, M., Wolfsthal, Y. (eds.) ServiceWave 2010 Workshops. LNCS, vol. 6569, pp. 110–118. Springer, Heidelberg (2011)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Wittern, E., Zirpins, C., Rajshree, N., Jain, A.N., Spais, I., Giannakakis, K. (2012). A Tool Suite to Model Service Variability and Resolve It Based on Stakeholder Preferences. In: Pallis, G., et al. Service-Oriented Computing - ICSOC 2011 Workshops. ICSOC 2011. Lecture Notes in Computer Science, vol 7221. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-31875-7_34
Download citation
DOI: https://doi.org/10.1007/978-3-642-31875-7_34
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-31874-0
Online ISBN: 978-3-642-31875-7
eBook Packages: Computer ScienceComputer Science (R0)