Abstract
Primarily in order to save costs, many shared service centres (SSCs) are being established in organisations. However, establishing SSCs is a challenging task for many organisations, including the Dutch government. This design science research aims to enhance SSC establishment with a decision enhancement studio for sourcing & sharing in the Dutch government. The proposed studio consists of a set of services for studio participants to analyse decision alternatives and improve collaboration. In this paper a studio design is presented with four decision enhancement services for sourcing & sharing that are delivered with an online tool and predefined scripts (called sourceLets). Future research will be dedicated to the scientific evaluation of the studio design by applying it to multiple case studies in the Dutch government.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Schulz, V., Brenner, W.: Characteristics of Shared Service Centers. Transforming Government: People, Process and Policy 4(3), 210–219 (2010)
Grant, G., McKnight, S., Uruthirapathy, A., Brown, A.: Designing Governance for Shared Services Organizations in the Public Service. Government Information Quarterly 24(3), 522–538 (2007)
Ulbrich, F.: Improving Shared Service Implementation: Adopting Lessons from the BPR Movement. Business Process Management Journal 12(2), 195–205 (2006)
Adler, P.S.: Making the HR Outsourcing Decision. MIT Sloan Management Review 45(1), 53–60 (2003)
Knol, A.J., Sol, H.G.: Sourcing with Shared Service Centres: Challenges in the Dutch Government. In: Proceedings of the European Conference on Information Systems, ECIS (2011)
Cooke, F.L.: Modeling an HR Shared Services Center Experience of an MNC in the United Kingdom. Human Resource Management 45(2), 211–227 (2006)
Wagenaar, R.: Governance of Shared Service Centers in Public Administration: Dilemma’s and Tradeoffs. In: Proceedings of the International Conference on Electronic Commerce (ICEC), pp. 354–363 (2006)
Janssen, M., Joha, A.: Motives for Establishing Shared Service Centers in Public Administrations. International Journal of Information Management 26(2), 102–115 (2006)
Janssen, M., Joha, A., Zuurmond, A.: Simulation and Animation for Adopting Shared Services: Evaluating and Comparing Alternative Arrangements. Government Information Quarterly 26(1), 15–24 (2009)
Joha, A., Janssen, M.: Content Management Implemented as Shared Service: A Public Sector Case Study. In: Janssen, M., Lamersdorf, W., Pries-Heje, J., Rosemann, M. (eds.) EGES/GISP 2010. IFIP AICT, vol. 334, pp. 138–151. Springer, Heidelberg (2010)
Keen, P.G.W., Sol, H.G.: Decision Enhancement Services: Rehearsing the Future for Decisions that Matter. IOS Press, Delft (2008)
Ulrich, D.: Shared Services: from Vogue to Value. Human Resource Planning 18(3), 12–23 (1995)
Hevner, A.R., Chatterjee, S.: Design Research in Information Systems: Theory and Practice. Springer, Heidelberg (2010)
Sol, H.G.: Simulation in Information Systems Development. Doctoral Dissertation, University of Groningen, Groningen (1982)
Venable, J.R.: Design Science Research Post Hevner et al.: Criteria, Standards, Guidelines, and Expectations. In: Winter, R., Zhao, J.L., Aier, S. (eds.) DESRIST 2010. LNCS, vol. 6105, pp. 109–123. Springer, Heidelberg (2010)
Alavi, M., Leidner, D.E.: Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly: Management Information Systems 25(1), 107–136 (2001)
Simon, H.A.: Rationality in Psychology & Economics. The Journal of Business 59(4), 209–224 (1986)
Gigerenzer, G., Goldstein, D.G.: Reasoning the Fast and Frugal Way: Models of Bounded Rationality. Psychological Review 103(4), 650–669 (1996)
Mitchell, R.K., Agle, B.R.: Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts. Academy of Management Review 22(4), 853–886 (1997)
Law, A.M., Kelton, W.D.: Simulation Modeling and Analysis. McGraw-Hill, Boston (1999)
Hsia, P., Samuel, J., Gao, J., Kung, D., Toyoshima, Y., Chen, C.: Formal Approach to Scenario Analysis. IEEE Software 11(2), 33–41 (1994)
Nutt, P.C.: Public-Private Differences and the Assessment of Alternatives for Decision Making. Journal of Public Administration Research and Theory 9(2), 305–349 (1999)
Cohen, M.D., March, J.G., Olsen, J.P.: A Garbage Can Model of Organizational Choice. Administrative Science Quarterly 17(1), 1–25 (1972)
Tiernan, A., Burke, T.: A Load of Old Garbage: Applying Garbage-can Theory to Contemporary Housing Policy. Australian Journal of Public Administration 61(3), 86–97 (2002)
Weick, K.E.: Educational Organizations as Loosely Coupled Systems. Administrative Science Quarterly 21(1), 1–19 (1976)
Chin, R.: Mainport Planning Suite: Software Services to Support Mainport Planning. Doctoral Dissertation, Delft University of Technology, Delft (2007)
Highsmith, J., Cockburn, A.: Agile Software Development: the Business of Innovation. Computer 34(9), 120–122 (2001)
Johansen, R.: Groupware: Computer Support for Business Teams. The Free Press, New York (1988)
Briggs, R.O., de Vreede, G.: ThinkLets: Building Blocks for Concerted Collaboration. Lulu.com, Raleigh, NC (2009)
Kolfschoten, G.L., Briggs, R.O., de Vreede, G.J., Jacobs, P.H.M., Appelman, J.H.: A Conceptual Foundation of the ThinkLet Concept for Collaboration Engineering. International Journal of Human Computer Studies 64(7), 611–621 (2006)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Knol, A., Sol, H., van Wamelen, J. (2012). Decision Enhancement for Sourcing with Shared Service Centres in the Dutch Government. In: Peffers, K., Rothenberger, M., Kuechler, B. (eds) Design Science Research in Information Systems. Advances in Theory and Practice. DESRIST 2012. Lecture Notes in Computer Science, vol 7286. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-29863-9_18
Download citation
DOI: https://doi.org/10.1007/978-3-642-29863-9_18
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-29862-2
Online ISBN: 978-3-642-29863-9
eBook Packages: Computer ScienceComputer Science (R0)