Abstract
This paper compares inter-organizational (IO) interaction and inter-organizational information systems (IOS) in public and private sector. The purpose of the paper is to explore differences and similarities between e-government and e-business focusing IOS and interaction. This is done in order to facilitate learning between the two fields. The point of departure is two case studies performed in private vs. public sectors. A comparative study is made using IO concepts from industrial markets that characterize an IO relationship (continuity, complexity, symmetry, and formality) and concepts that describe dimensions of such relationships (links, bonds, and ties). The results from the comparative study show that there are several similarities concerning interaction in relations between organizations in the two sectors. There are also differences depending on the level of analysis (empirical level vs. analytical level). The study shows the need to be explicit regarding organizational value, end-customer or client/citizen value and the type of objects that are exchanged in the interaction.
Chapter PDF
Similar content being viewed by others
References
Axelsson, B., Easton, G. (eds.): Industrial Networks: A New View of Reality. Routledge, London (1992)
Axelsson, K., Melin, U.: An inter-organisational perspective on challenges in one-stop government. Int. Journal of Electronic Governance 1(3), 296–314 (2008)
Barzilai-Nahon, K., Scholl, H.J.: Similarities and Differences of E-Commerce and e-Government: Insights from a Pilot Study. In: Proc. of the 40th Annual Hawaii Int. Conference on System Sciences (HICSS’07), pp. 92–101 (2007)
Benbasat, I., Zmud, R.W.: Empirical Research in Information Systems: The Practice of Relevance. MIS Quarterly 23(1), 3–16 (1999)
Breu, K., Hemingway, C., Strathern, M., Bridger, D.: Workforce agility: the new employee strategy for the knowledge economy. Journal of Information Technology 17, 21–31 (2002)
Daniel, E.M., White, A.: The Future of Inter-organisational System Linkages: Findings of an Int. Delphi Study. European Journal of Information Systems 14(2), 188–203 (2005)
Fahy, M., Feller, J., Finnegan, P., Murphy, C.: Complexity and Context: Emerging Forms of Collaborative Inter-Organizational Systems. Journal of Information Technology Theory and Application 8(4), 1–12 (2007)
Flak, L.S., Rose, J.: Stakeholder Governance: Adapting Stakeholder Theory to e-government. Communications of the AIS (16), 642–664 (2005)
Goethals, F., Vanderbulcke, J., Lemahieu, W., Snoeck, M., Cumps, B.: Two basic types of business-to-business integration. Int. Journal of E-Business Research 1(1), 1–15 (2005)
Goodhue, D.L., Wybo, M.D., Kirsch, L.J.: The Impact of Data Integration on the Costs and Benefits of Information Systems. MIS Quarterly 16(3), 293–311 (1992)
Gouscos, D., Kalikakis, M., Legal, M., Papadopoulou, S.: A general model of performance and quality for one-stop e-government service offerings. Government Information Quarterly 24(4), 860–885 (2007)
Heeks, R., Bailur, S.: Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice. Government Information Quarterly 24(2), 243–265 (2007)
Holland, C.P.: Cooperative Supply Chain Management: The Impact of Interorganizational Information Systems. Journal of Strategic Information Systems 4(2), 117–133 (1995)
Hong, I.B.: A new framework for interorganizational systems based on the linkage of participants’ roles. Information and Management 39(4), 261–270 (2002)
Håkansson, H. (ed.): Int. Marketing and Purchasing of Industrial Goods – An Interaction Approach. IMP Project Group. John Wiley & Sons, Chichester (1982)
Håkansson, H., Snehota, I.: No business is an island: The network concept of business strategy. Scandinavian Journal of Management 5(3), 187–200 (1989)
Håkansson, H., Snehota, I. (eds.): Developing relationships in business networks. Thomson, London (1995)
Kumar, K., van Dissel, H.G.: Sustainable Collaboration: Managing Conflict and Cooperation in Interorganizational Systems. MIS Quarterly 20(3), 279–296 (1996)
Persson, A., Axelsson, K., Melin, U.: e-Government challenges – Exploring inter-organisational aspects of e-service development. In: Ljungberg, J., Andersson, M. (eds.) Proc. of the 14th European Conference on Information Systems, pp. 1419–1430 (2006)
Punia, D.K., Saxena, K.B.C.: Managing inter-organisatinal workflows in e-government. In: Janssen, M., Sol, H.G., Wagenaar, R.W. (eds.) Proc. of the 6th Int. Conference on Electronic Commerce (ICEC), Delft, October 24-26, pp. 500–505 (2004)
Robey, D., Im, G., Wareham, J.D.: Theoretical Foundations of Empirical Research on Interorganizational Systems: Assessing Past Contributions and Guiding Future Directions. Journal of the AIS 9(9), 497–518 (2008)
Schedler, K., Summermatter, L.: Customer orientation in electronic government: Motives and effects. Government Information Quarterly 24, 291–311 (2007)
Scholl, H.J.: What can e-Commerce and e-Government learn from each other? In: Proc. of the 2006 Int. Conference on Digital Government Research, dg.o ’06, San Diego, Calif, May 21 - 24, vol. 151, pp. 454–455. ACM, New York (2006)
Tambouris, E., Wimmer, M.A.: Online one-stop government: a single point of access to public. In: Huang, W. (ed.) Digital Government: Strategies and Implementations in Developed and Developing Countries, pp. 115–144. Idea Publ (2004)
Tranmüller, R., Wimmer, M.A.: E-government at a decisive moment: sketching a roadmap to excellence. In: Traunmüller, R. (ed.) EGOV 2003. LNCS, vol. 2739, pp. 1–14. Springer, Heidelberg (2003)
Walsham, G.: Interpretive case studies in IS research: nature and method. European Journal of Information Systems 4(2), 74–81 (1995)
Walsham, G.: Doing Interpretive Research. European Journal of Information Systems 15(3), 320–330 (2006)
Webster, J.: Networks of Collaboration or Conflict? Electronic Data Interchange and Power in the Supply Chain. Journal of Strategic Information Systems, 31-42 (August 1995)
Yang, J., Papazoglou, M.: Interoperation support for electronic business. Communications of the ACM 43(6), 39–49 (2000)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2010 IFIP International Federation for Information Processing
About this paper
Cite this paper
Melin, U., Axelsson, K. (2010). Inter-organizational Information Systems and Interaction in Public vs. Private Sector – Comparing Two Cases. In: Wimmer, M.A., Chappelet, JL., Janssen, M., Scholl, H.J. (eds) Electronic Government. EGOV 2010. Lecture Notes in Computer Science, vol 6228. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-14799-9_4
Download citation
DOI: https://doi.org/10.1007/978-3-642-14799-9_4
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-14798-2
Online ISBN: 978-3-642-14799-9
eBook Packages: Computer ScienceComputer Science (R0)