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An XML Model for SLA Definition with Key Indicators

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IP Operations and Management (IPOM 2007)

Part of the book series: Lecture Notes in Computer Science ((LNCCN,volume 4786))

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Abstract

This work proposes a XML-based model for the specification of service level agreements (SLA). The model has XML elements to define a semantic to represent key performance indicators (KPI) and key quality indicators (KQI) and the relationship between them. Upper and lower thresholds are associated to the indicators in order to indicate warnings or errors conditions. The relationship between the indicators is expressed by reusable functions which are evoked by the XML-based model. An example of reusable function for calculating the KQI service availability based on KPI indicators is also presented in this paper.

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References

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Author information

Authors and Affiliations

  1. University of Paris VI, 8, rue du Capitaine Scott, 75015, Paris,  

    Emir Toktar & Guy Pujolle

  2. Pontifical Catholic University of Paraná, PUCPR, PPGIA, Imaculada Conceição St. 1155, 80215-901, Curitiba, Brasil

    Edgard Jamhour, Manoel C. Penna & Mauro Fonseca

Authors
  1. Emir Toktar
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  2. Guy Pujolle
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  3. Edgard Jamhour
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  4. Manoel C. Penna
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  5. Mauro Fonseca
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Editor information

Deep Medhi José Marcos Nogueira Tom Pfeifer S. Felix Wu

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© 2007 Springer-Verlag Berlin Heidelberg

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Toktar, E., Pujolle, G., Jamhour, E., Penna, M.C., Fonseca, M. (2007). An XML Model for SLA Definition with Key Indicators. In: Medhi, D., Nogueira, J.M., Pfeifer, T., Wu, S.F. (eds) IP Operations and Management. IPOM 2007. Lecture Notes in Computer Science, vol 4786. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-75853-2_20

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  • DOI: https://doi.org/10.1007/978-3-540-75853-2_20

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-75852-5

  • Online ISBN: 978-3-540-75853-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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