Abstract
Technology has changed the way in which humans interact with each other. Many activities that before required human interaction can now be performed using a machine. It can be said that the way in which human beings relate has changed altogether. One of the main difficulties in communication between humans occurs when they do not speak the same language. This problem becomes more acute in situations where the understanding of both parties is essential, for example during economic transactions. Computing can help improve this process by promoting understanding between the customer and the seller, contributing to better consumer experience. This paper presents a case study in which human-machine interfaces are used in the exchange of currency at airports, where customers are of multiple nationalities and the vendor does not always speak the same language as the customer. The system was evaluated at a real airport and very positive results were obtained.
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Acknowledgments
This research is part of the project “Social Platform for Smart Currency Exchange” (ID: IDI-20160558) and has been financed by the Centro de Desarrollo Tecnológico e Industrial (CDTI) and the European Social Fund (ESF).
The research of Alfonso González-Briones has been co-financed by the European Social Fund (Operational Programme 2014–2020 for Castilla y León, EDU/128/2015 BOCYL).
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Rivas, A., Martín-Limorti, J.J., Chamoso, P., González-Briones, A., De La Prieta, F., Rodríguez, S. (2018). RETRACTED CHAPTER: Human-Computer Interaction in Currency Exchange. In: Uden, L., Hadzima, B., Ting, IH. (eds) Knowledge Management in Organizations. KMO 2018. Communications in Computer and Information Science, vol 877. Springer, Cham. https://doi.org/10.1007/978-3-319-95204-8_33
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DOI: https://doi.org/10.1007/978-3-319-95204-8_33
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