Abstract
The work reported in this paper aims to design a knowledge-based system in order to improve the first contact between an expectant mother and the hospital practitioners in charge of pregnancy following-up (midwives, gynecologists). Our work focuses on the appointment making process which is most of the time carried out by auxiliary nurses of the gynecology and obstetric department. Generally, these auxiliary nurses have only a few minutes to collect information from expectant mothers, to identify the risk level of the pregnancy, and to make an appointment with the relevant and available practitioner. Two main difficulties have been identified in this process: the call pick-up rate and errors in making appointment. These two difficulties have become for us two principal areas for improving the service quality given to patients. We have extracted and formalized some knowledge as a constraint satisfaction problem. This knowledge-based system is currently tested in the gynecology and obstetric department of a French hospital.
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Acknowledgments
The authors wish to acknowledge all the doctors and midwives of the CHU de Toulouse for their contribution during the extraction and knowledge validation phases. All the knowledge collected and formalized is their.
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Guillon, D., Vareilles, E., Marques, G., Gaborit, P., Lauras, M. (2016). Knowledge-Based System to Enhance Coordination of Hospital Practitioners: A Case Study. In: Mertins, K., Jardim-Gonçalves, R., Popplewell, K., Mendonça, J. (eds) Enterprise Interoperability VII. Proceedings of the I-ESA Conferences, vol 8. Springer, Cham. https://doi.org/10.1007/978-3-319-30957-6_22
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DOI: https://doi.org/10.1007/978-3-319-30957-6_22
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