The Use of Semantic Networks for the Categorization of Prosumers: Expanded Version | SpringerLink
Skip to main content

The Use of Semantic Networks for the Categorization of Prosumers: Expanded Version

  • Conference paper
  • First Online:
Artificial Intelligence for Knowledge Management, Energy and Sustainability (AI4KMES 2023)

Abstract

Business continuity is possible through maintaining market position, while growth requires gaining competitive advantage. This can only be achieved through systematic attention to the consumer and the development of the product offering. These factors primarily determine the success of an organization. Against this backdrop, the trend towards personalization of goods delivered to consumers is becoming increasingly evident. The answer to these business problems is the creation of buyerseller relationships in which the consumer becomes a prosumer: a consumer who provides opinions, suggests solutions, tests and evaluates the advantages and disadvantages of the product. Therefore, the search for methods and tools that allow for the identification of groups of consumers susceptible to cooperation with the organization - to varying degrees - becomes a very important scientific and business problem. This is why the authors of this article defined the aim of the article as the analysis of the possibility of using semantic networks for the categorization of consumers and defining the category of prosumers. The results presented in the article were obtained through the application of triangulation of research methods, such as analytical literature review, computer simulation conducted using Protégé software, and research experiment consisting of simulation of selected problem situations. This paper is an expanded version of an article published as part of the ECAI 2023 conference proceedings.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
¥17,985 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
JPY 3498
Price includes VAT (Japan)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
JPY 12583
Price includes VAT (Japan)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
JPY 15729
Price includes VAT (Japan)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Buzzetto-More, N.: Social media and prosumerism. Issues Informing Sci. Inf. Technol. 10, 067–080 (2013). https://doi.org/10.28945/1796

  2. Alderete, M.V.: The age of prosumerism: some micro-economic analysis. J. Theor. Appl. Electron. Commer. Res. 12(3), 1–12 (2017). https://doi.org/10.4067/S0718-18762017000300002

    Article  MathSciNet  Google Scholar 

  3. Anshari, M., Almunawar, M.N., Lim, S.A., Al-Mudimigh, A.: Customer relationship management and big data enabled: personalization & customization of services. Appl. Comput. Inform. 15(2), 94–101 (2019). https://doi.org/10.1016/j.aci.2018.05.004

    Article  Google Scholar 

  4. Asión-Suñer, L., López-Forniés, I.: Prosumer and product design through digital tools. In: Cavas-Martínez, F., Sanz-Adan, F., Morer Camo, P., Lostado Lorza, R., Santamaría Peña, J. (eds.) Advances in Design Engineering, pp. 23–30. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-41200-5_3

  5. Brodie, R.J., Ilic, A., Juric, B., Hollebeek, L.: Consumer engagement in a virtual brand community: an exploratory analysis. J. Bus. Res. 66(1), 105–114 (2013). https://doi.org/10.1016/j.jbusres.2011.07.029

    Article  Google Scholar 

  6. Bustinza, O.F., Gomes, E., Vendrell-Herrero, F., Baines, T.: Product-service innovation and performance: the role of collaborative partnerships and R &D intensity: product-service innovation and performance. R &D Manag. 49(1), 33–45 (2019). https://doi.org/10.1111/radm.12269

    Article  Google Scholar 

  7. Chandler, J., Chen, S.: Prosumer motivations in service experiences. J. Serv. Theory Pract. 25(2), 220–239 (2015). https://doi.org/10.1108/JSTP-09-2013-0195

    Article  Google Scholar 

  8. Comor, E.: Contextualizing and critiquing the fantastic prosumer: power, alienation and hegemony. Crit. Sociol. 37(3), 309–327 (2011). https://doi.org/10.1177/0896920510378767

    Article  Google Scholar 

  9. Cova, B., Cova, V.: On the road to prosumption: marketing discourse and the development of consumer competencies. Consum. Markets Cult. 15(2), 149–168 (2012). https://doi.org/10.1080/10253866.2012.654956

    Article  Google Scholar 

  10. Cova, B., Dalli, D.: Working consumers: the next step in marketing theory? Mark. Theory 9(3), 315–339 (2009). https://doi.org/10.1177/1470593109338144

    Article  Google Scholar 

  11. Drieger, P.: Semantic network analysis as a method for visual text analytics. Procedia Soc. Behav. Sci. 79, 4–17 (2013). https://doi.org/10.1016/j.sbspro.2013.05.053

    Article  Google Scholar 

  12. Du Plessis, C.: Prosumer engagement through story-making in transmedia branding. Int. J. Cult. Stud. 22(1), 175–192 (2019). https://doi.org/10.1177/1367877917750445

    Article  Google Scholar 

  13. Dudycz, H.: Mapa pojęć jako wizualna reprezentacja wiedzy ekonomicznej =: topic map as a visual representation of economic knowledge. No. nr 229 in Monografie i Opracowania - Uniwersytet Ekonomiczny we Wrocławiu, Wydawnictwo Uniwersytetu Ekonomicznego, Wrocław (2013)

    Google Scholar 

  14. Dusi, D.: Investigating the exploitative and empowering potential of the prosumption phenomenon. Sociol. Compass 11(6), e12488 (2017). https://doi.org/10.1111/soc4.12488

    Article  Google Scholar 

  15. Eizenberg, E., Jabareen, Y.: Social sustainability: a new conceptual framework. Sustainability 9(1), 68 (2017). https://doi.org/10.3390/su9010068

    Article  Google Scholar 

  16. Fernandes, T., Remelhe, P.: How to engage customers in co-creation: customers’ motivations for collaborative innovation. J. Strateg. Mark. 24(3–4), 311–326 (2016). https://doi.org/10.1080/0965254X.2015.1095220

    Article  Google Scholar 

  17. Gentile, C., Spiller, N., Noci, G.: How to sustain the customer experience. Eur. Manag. J. 25(5), 395–410 (2007). https://doi.org/10.1016/j.emj.2007.08.005

    Article  Google Scholar 

  18. Gržanić, M., Capuder, T., Zhang, N., Huang, W.: Prosumers as active market participants: a systematic review of evolution of opportunities, models and challenges. Renew. Sustain. Energy Rev. 154, 111859 (2022). https://doi.org/10.1016/j.rser.2021.111859

    Article  Google Scholar 

  19. Hills, T.T., Kenett, Y.N.: Is the mind a network? Maps, vehicles, and skyhooks in cognitive network science. Top. Cogn. Sci. 14(1), 189–208 (2022). https://doi.org/10.1111/tops.12570

    Article  Google Scholar 

  20. Humphreys, A., Grayson, K.: The intersecting roles of consumer and producer: a critical perspective on co-production, co-creation and prosumption: intersecting roles of consumer and producer. Sociol. Compass 2(3), 963–980 (2008). https://doi.org/10.1111/j.1751-9020.2008.00112.x

    Article  Google Scholar 

  21. Jelonek, D.: The innovative potential of prosumption and the results of enterprises. In: Proceedings of the 7th Conference on Performance Measurement and Management Control, p. 18 (2013)

    Google Scholar 

  22. Jelonek, D.: Prosumption and co-creating value. In: Modern Management in the 21st Century. Theoretical and Practical Issues, pp. 127–131. GARMOND, Nitra (2013)

    Google Scholar 

  23. Jelonek, D.: The role of open innovations in the development of e-entrepreneurship. Procedia Comput. Sci. 65, 1013–1022 (2015). https://doi.org/10.1016/j.procs.2015.09.058

    Article  Google Scholar 

  24. Jelonek, D., Moczała, A. (eds.): Metody i Techniki Projektowania Innowacji. NPI Nauka i Praktyka Innowacji, Państwowe Wydawnictwo Ekonomiczne, Warszawa (2020)

    Google Scholar 

  25. Jelonek, D., Turek, T.: Opportunities for the use of google analytics for management of relations with prosumers. In: Book of Proceedings ICoM 2018. 8th International Conference on Management “Leadership, Innovativeness and Entrepreneurship in a Sustainable Economy”, pp. 318–323. Wydawnictwo Wydziału Zarządzania Politechniki Częstochowskiej, Częstochowa (2018)

    Google Scholar 

  26. Kingsnorth, S.: Digital Marketing Strategy: An Integrated Approach to Online Marketing, 3rd edn. Kogan Page Inc, New York (2022)

    Google Scholar 

  27. Kumar, V., Reinartz, W.: Customer Relationship Management. Springer Texts in Business and Economics. Springer, Heidelberg (2018). https://doi.org/10.1007/978-3-662-55381-7

  28. Lang, B., Dolan, R., Kemper, J., Northey, G.: Prosumers in times of crisis: definition, archetypes and implications. J. Serv. Manag. 32(2), 176–189 (2021). https://doi.org/10.1108/JOSM-05-2020-0155

    Article  Google Scholar 

  29. Mothersbaugh, D.L., Hawkins, D.I., Kleiser, S.B., Mothersbaugh, L.L., Watson, C.F.: Consumer Behavior: Building Marketing Strategy, 14 edn, International Student Edition. McGraw-Hill Education, New York (2020)

    Google Scholar 

  30. Navigli, R., Ponzetto, S.P.: BabelNet: the automatic construction, evaluation and application of a wide-coverage multilingual semantic network. Artif. Intell. 193, 217–250 (2012). https://doi.org/10.1016/j.artint.2012.07.001

    Article  MathSciNet  Google Scholar 

  31. Odlanicka-Poczobutt, M.: Significance of semantic web – pitfalls and benefits of use in the common judiciary. Comparative Legilinguistics 40(1), 21–41 (2019). https://doi.org/10.14746/cl.2019.40.2

  32. Palmer, A.: Customer experience management: a critical review of an emerging idea. J. Serv. Mark. 24(3), 196–208 (2010). https://doi.org/10.1108/08876041011040604

    Article  Google Scholar 

  33. Prahalad, C., Ramaswamy, V.: Co-creation experiences: the next practice in value creation. J. Interact. Mark. 18(3), 5–14 (2004). https://doi.org/10.1002/dir.20015

    Article  Google Scholar 

  34. Ritzer, G.: The “new” world of prosumption: evolution, “return of the same,” or revolution? Sociol. Forum 30(1), 1–17 (2015). https://doi.org/10.1111/socf.12142

  35. Ritzer, G., Dean, P., Jurgenson, N.: The coming of age of the prosumer. Am. Behav. Sci. 56(4), 379–398 (2012). https://doi.org/10.1177/0002764211429368

    Article  Google Scholar 

  36. Scott, P.B.: Knowledge workers: social, task and semantic network analysis. Corporate Commun. Int. J. 10(3), 257–277 (2005). https://doi.org/10.1108/13563280510614519

    Article  Google Scholar 

  37. Seran (Potra), S., Izvercian, M.: Prosumer engagement in innovation strategies: the prosumer creativity and focus model. Manag. Decis. 52(10), 1968–1980 (2014). https://doi.org/10.1108/MD-06-2013-0347

  38. Tapscott, D., Williams, A.: Wikinomics: How Mass Collaboration Changes Everything. Penguin Publishing Group (2008)

    Google Scholar 

  39. Toffler, A.: The Third Wave, 1st edn. Morrow, New York (1980)

    Google Scholar 

  40. Watson, M., Shove, E.: Product, competence, project and practice: DIY and the dynamics of craft consumption. J. Consum. Cult. 8(1), 69–89 (2008). https://doi.org/10.1177/1469540507085726

    Article  Google Scholar 

  41. West, J., Bogers, M.: Leveraging external sources of innovation: a review of research on open innovation: leveraging external sources of innovation. J. Prod. Innov. Manag. 31(4), 814–831 (2014). https://doi.org/10.1111/jpim.12125

    Article  Google Scholar 

  42. Xie, C., Bagozzi, R.P., Troye, S.V.: Trying to prosume: toward a theory of consumers as co-creators of value. J. Acad. Mark. Sci. 36(1), 109–122 (2008). https://doi.org/10.1007/s11747-007-0060-2

    Article  Google Scholar 

  43. Ziemba, E., Eisenbardt, M.: Prosumers’ participation in business processes. Online J. Appl. Knowl. Manag. 3(1), 114–127 (2015)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Andrzej Greńczuk .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2024 IFIP International Federation for Information Processing

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Chomiak-Orsa, I., Greńczuk, A., Łuczak, K., Jelonek, D. (2024). The Use of Semantic Networks for the Categorization of Prosumers: Expanded Version. In: Mercier-Laurent, E., Kayakutlu, G., Owoc, M.L., Wahid, A., Mason, K. (eds) Artificial Intelligence for Knowledge Management, Energy and Sustainability. AI4KMES 2023. IFIP Advances in Information and Communication Technology, vol 693. Springer, Cham. https://doi.org/10.1007/978-3-031-61069-1_5

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-61069-1_5

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-61068-4

  • Online ISBN: 978-3-031-61069-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics