Abstract
Under the condition that the banking industry in Taiwan cannot be greatly changed, how to allocate resources more efficiently to the key factors with the most competitive advantages to improve business performance is an important issue facing the management. The key factors of the scorecard are used as a diagnostic tool to understand the advantages and disadvantages of the bank itself and find out the key factors of the bank’s competitive advantage, grasp the core competitiveness and examine the shortcomings, and seek the bank’s future competitive advantage for survival. Through interviews with banks A and B, this study found that: 1. The Balanced Scorecard is a framework for thinking, and the focus should be on the development of the causal relationship related to the value creation strategy. 2. Enterprises that implement the balanced scorecard must think from the perspective of the overall enterprise to provide comprehensive and holistic business intelligence, data acquisition, analysis, aggregation and effective query processing capabilities, in order to provide the balance scorecard required item information. 3. The balanced scorecard needs quantitative indicators. 4. The need for comprehensive data analysis.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Chen, M.: The Balanced Scorecard is used in the performance evaluation of police agencies. Master thesis of Institute of Industrial Engineering, Chung Yuan University (2003)
Chen, Z.: Research on Performance Evaluation Indicators of Non-profit Organizations — Taking 300 Major Foundations in Taiwan as Examples. Master’s Thesis, Institute of Resource Management, Academy of Defense Administration (2002)
Chen, Y., Zheng, H.: Balanced scorecard in China trust. Acc. Res. Monthly 183, 84–96 (2001)
Delaney, J.T., Huselid, M.A.: The impact of human resource management practices on perceptions of organizational performance. Acad. Manag. J. 39(4), 949–969 (1996)
Evans, H., Gary, A., Mike, C., Andrew, D., David, T.: Exploiting activity based information: easy as ABC. Manag. Account. 74(7), 24–29 (1996)
Gao, H.: Planning and Design of Balanced Scorecard – Taking Keelung Port Authority as an example. Master’s thesis of the Institute of Shipping Management, National Taiwan Ocean University (2000)
He, J., Chen, C., Cha, Q.: An empirical study on the relationship between the incentive combination of senior executives and corporate performance in the ownership structure of listed companies. J. Hunan Univ. 19(6), 55–59 (2005)
Kang, J.-K., Shivdasani, A.: Firm performance, corporate governance, and top executive turnover in Japan. J. Finan. Econ. 38(1), 29–58 (1995)
Kaplan, R., Norton, D.: Putting the balanced scorecard to work. Harv. Bus. Rev. 1, 134–147 (1993)
Kaplan, R.S., Norton, D.P.: The strategy-focused organization: how balanced scorecard company thrive in the new business environment. The Intern. Auditor. Altamonte Springs 59(1), 21–40 (2002)
Kirk, J., Miller, M.: Reliability and Validity in Qualitative Research. Sage, London (1988)
Li, S.: Pragmatic and innovative strategic performance evaluation. Mon. J. Acc. Res. 113, 15–23 (1995)
Liang, Y., Xie, X., Wang, Q.: A study on the application of balanced scorecard to the performance evaluation of information departments in public agencies — taking a public department as an example. Electron. Commer. Res. 6(4), 425–445 (2008)
Xu, S.: Towards Organizational Performance Evaluation in the Age of Innovation. Outsmart Culture, Taipei (2000)
Wu, W., Lin, W.: Research on the relationship between supervisor behavior characteristics, organizational culture, organizational learning style and business performance. Furen Manag. Rev. 9(1), 71–94 (2002)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Lin, YL., Lin, SC., Yang, YY. (2023). Using the Balanced Scorecard to Analyze Bank Operational Performance – Comparison of Domestic and Foreign Banks. In: Barolli, L. (eds) Innovative Mobile and Internet Services in Ubiquitous Computing . IMIS 2023. Lecture Notes on Data Engineering and Communications Technologies, vol 177. Springer, Cham. https://doi.org/10.1007/978-3-031-35836-4_37
Download citation
DOI: https://doi.org/10.1007/978-3-031-35836-4_37
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-35835-7
Online ISBN: 978-3-031-35836-4
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)