Abstract
When designing an interactive system, considering usability is important in order to ensure that users can perform their tasks with the interactive system and that each information or function they need to perform their tasks is available at most relevant time. Consideration of the user experience is also important in order to take into account how users feel about using the interactive system. In case where users belong to different user profiles, design of the interactive system may have to consider conflicts between target usability and user experience. From study of the documentation and users’ knowledge, we present a multi-user and multi-property control center: Jupiter 2 Control Center at Guiana Space Center of French space studies center (CNES). As public audience and press are allowed to assist to launch in the Jupiter 2 Control Center, they can see operators’ work and information displayed in the control center. Then, specificity of this control center compared to others is that different user profiles with different goals use it at the same time. Some users use it to perform their work, whereas others use it to enjoy the launch. We use the Jupiter 2 Control Center as an example to find potential design issues for a future control center with similar characteristics. Conflicts between the different users’ goals and the related properties are discussed in this paper.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Bernhaupt, R., Palanque, P., Drouet, D., Martinie, C.: Enriching task models with usability and user experience evaluation data. In: Bogdan, C., Kuusinen, K., Lárusdóttir, M.K., Palanque, P., Winckler, M. (eds.) HCSE 2018. LNCS, vol. 11262, pp. 146–163. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-05909-5_9
Bernhaupt, R., Palanque, P., Manciet, F., Martinie, C.: User-test results injection into task-based design process for the assessment and improvement of both usability and user experience. In: Bogdan, C., et al. (eds.) HCSE/HESSD -2016. LNCS, vol. 9856, pp. 56–72. Springer, Cham (2016). https://doi.org/10.1007/978-3-319-44902-9_5
CNES. La Salle de Contrôle Jupiter. https://centrespatialguyanais.cnes.fr/fr/centre-de-controle. Accessed June 2021
Conversy, S., Gaspard-Boulinc, H., Chatty, S., Valès, S., Dupré, C., Ollagnon, C.: Supporting air traffic control collaboration with a TableTop system. In: Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work, pp. 425–434. Association for Computing Machinery, New York (2011). https://doi.org/10.1145/1958824.1958891
Fahssi, R., Martinie, C., Palanque, P.: Enhanced task modelling for systematic identification and explicit representation of human errors. In: Abascal, J., Barbosa, S., Fetter, M., Gross, T., Palanque, P., Winckler, M. (eds.) INTERACT 2015. LNCS, vol. 9299, pp. 192–212. Springer, Cham (2015). https://doi.org/10.1007/978-3-319-22723-8_16
Clemmensen, T., Rajamanickam, V., Dannenmann, P., Petrie, H., Winckler, M. (eds.): INTERACT 2017. LNCS, vol. 10774. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-92081-8
Hassenzahl, M.: The thing and I: understanding the relationship between user and product. In: Blythe, M., Overbeeke, K., Monk, A., Wright, P. (eds.) Funology: From Usability to Enjoyment, pp. 31–42. Kluwer Academic Publishers, Dordrecht (2005)
Hekkert, P., Desmet, P.M.A.: Framework of product experience. Int. J. Des. 1, 57–66 (2007)
International Organization for Standardization. Ergonomics of human-system interaction—Part 11: Usability: Definitions and concepts, ISO 9241–11:2018(E), ISO (2018)
Johnson, J.G., Rodrigues, D.G., Gubbala, M., Weibel, N.: HoloCPR: designing and evaluating a mixed reality interface for time-critical emergencies. In: Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare, pp. 67–76. Association for Computing Machinery, New York (2018). https://doi.org/10.1145/3240925.3240984
Martinie, C., Palanque, P., Bouzekri, E., Cockburn, A., Canny, A., Barboni, E.: Analysing and demonstrating tool-supported customizable task notations. In: Proceedings of the ACM Human-Computer Interaction, EICS, vol. 3, p. 26, Article 12, June 2019. https://doi.org/10.1145/3331154
Masip, L., Martinie, C., Winckler, M., Palanque, P., Granollers, T., Oliva, M.: A design process for exhibiting design choices and trade-offs in (potentially) conflicting user interface guidelines. In: Winckler, M., Forbrig, P., Bernhaupt, R. (eds.) HCSE 2012. LNCS, vol. 7623, pp. 53–71. Springer, Heidelberg (2012). https://doi.org/10.1007/978-3-642-34347-6_4
Mentler, T., Herczeg, M.: On the Role of User Experience in Mission- or Safety-Critical Systems (2016). https://doi.org/10.18420/muc2016-ws01-0001
Pick, H.L., Siegel, G.M., Fox, P.W., Garber, S.R., Kearney, J.K.: Inhibiting the Lombard effect. J. Acoust. Soc. Am. 85, 894–900 (1989). https://doi.org/10.1121/1.397561
Sauer, J., Sonderegger, A., Schmutz, S.: Usability, user experience and accessibility: towards an integrative model. Ergonomics 63(10), 1207–1220 (2020)
Smith, A.P.: Noise and aspects of attention. Br. J. Psychol. 82, 313–324 (1991). https://doi.org/10.1111/j.2044-8295.1991.tb02402.x
Winckler, M., Bernhaupt, R., Bach, C.: Identification of UX dimensions for incident reporting systems with mobile applications in urban contexts: a longitudinal study. Cogn. Technol. Work 18(4), 673–694 (2016). https://doi.org/10.1007/s10111-016-0383-1
Yun, K., Osborne, J., Lee, M., Lu, T., Chow, E.: Automatic speech recognition for launch control center communication using recurrent neural networks with data augmentation and custom language model. arXiv:1804.09552 [cs] (2018)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 IFIP International Federation for Information Processing
About this paper
Cite this paper
Bouzekri, E., Martinie, C., Palanque, P., Poupart, E., Steere, S. (2022). UX for Some and Usability for Others: Issues of Blending Multi-user and Multi-property in Control Centers. In: Ardito, C., et al. Sense, Feel, Design. INTERACT 2021. Lecture Notes in Computer Science, vol 13198. Springer, Cham. https://doi.org/10.1007/978-3-030-98388-8_31
Download citation
DOI: https://doi.org/10.1007/978-3-030-98388-8_31
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-98387-1
Online ISBN: 978-3-030-98388-8
eBook Packages: Computer ScienceComputer Science (R0)
