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Holistic Quality Assessment of Mediated Immersive Multisensory Social Communication

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Virtual Reality and Augmented Reality (EuroVR 2020)

Part of the book series: Lecture Notes in Computer Science ((LNIP,volume 12499))

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Abstract

Communication through modern immersive systems that afford the representation of a wide range of multisensory (visual, auditory, haptic, olfactory) social and ambient (environmental) affective cues can provide compelling experiences that approach face-to-face communication. The quality of a mediated social communication experience (QoE) can be defined as the degree to which it matches its real-life counterpart and is typically assessed through questionnaires. However, available questionnaires are typically extensive, targeted at specific systems, and do not address all relevant aspects of social presence. Here we propose a general holistic social presence QoE questionnaire (HSPQ), that uses a single item for each of the relevant processing levels in the human brain: sensory, emotional, and cognitive, behavioral, and reasoning. The HSPQ measures social presence through the senses of spatial presence (= telepresence + agency) in the mediated environment and social interaction (= interaction + engagement) with the other persons therein. Initial validation studies confirm the content and face validity of the HSPQ. In future studies we will test the stability, sensitivity, and convergent validity of the HSPQ.

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Author information

Authors and Affiliations

  1. TNO Human Factors, Soesterberg, The Netherlands

    Alexander Toet, Tina Mioch, Camille Sallaberry & Jan B. F. van Erp

  2. TNO ICT, The Hague, The Netherlands

    Simon N. B. Gunkel & Omar Niamut

  3. University of Twente, Enschede, The Netherlands

    Camille Sallaberry & Jan B. F. van Erp

Authors
  1. Alexander Toet
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  2. Tina Mioch
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  3. Simon N. B. Gunkel
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  4. Camille Sallaberry
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  5. Jan B. F. van Erp
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  6. Omar Niamut
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Corresponding author

Correspondence to Alexander Toet .

Editor information

Editors and Affiliations

  1. VENISE team, LIMSI-CNRS, Paris-Saclay University, Orsay, France

    Patrick Bourdot

  2. University of Minnesota, Minneapolis, MN, USA

    Victoria Interrante

  3. University of North Carolina at Greensboro, Greensboro, NC, USA

    Regis Kopper

  4. University of Rennes 2, Rennes, France

    Anne-Hélène Olivier

  5. Department of Information and Computer Science, Keio University, Yokohama, Japan

    Hideo Saito

  6. University of Bremen, Bremen, Bremen, Germany

    Gabriel Zachmann

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Toet, A., Mioch, T., Gunkel, S.N.B., Sallaberry, C., van Erp, J.B.F., Niamut, O. (2020). Holistic Quality Assessment of Mediated Immersive Multisensory Social Communication. In: Bourdot, P., Interrante, V., Kopper, R., Olivier, AH., Saito, H., Zachmann, G. (eds) Virtual Reality and Augmented Reality. EuroVR 2020. Lecture Notes in Computer Science(), vol 12499. Springer, Cham. https://doi.org/10.1007/978-3-030-62655-6_13

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  • DOI: https://doi.org/10.1007/978-3-030-62655-6_13

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-62654-9

  • Online ISBN: 978-3-030-62655-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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