Abstract
Artificial Intelligence has been used nowadays increasingly to develop and advance numerous fields and industries, including finance, healthcare, education, transportation, and more. Machine Learning is a subset of AI techniques which includes various algorithms that gives machines the ability to learn from data or while interacting with the world without being explicitly programmed. E-commerce websites are trending nowadays due to online shopping makes customer’s life easier. Similar to this, Chatter Robots i.e. Chatbots are providing better customer service through Internet. A chatbot is a computer or software program for simulating intelligent conversations with human using rules or artificial intelligence for machine. Users can interact with the chatbot program via conversational interface through written or spoken text as input. With the help of E-commerce website sellers can reach to larger audience and with the help of chatbots, sales can be increased by personal interaction with the users. Chatbots will welcome a user to conversation, guide to customer to make purchase which will reduce customer’s struggle. Chatbots will ask customers all the relevant questions to find the perfect fit, style, and color for them. Chatbots are the future of marketing and customer support. Chatbots are one such means of technology which helps humans in a lot of ways, by helping them in e-commerce to increase sales whilst providing great customer satisfaction.
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Shafi, P.M., Jawalkar, G.S., Kadam, M.A., Ambawale, R.R., Bankar, S.V. (2020). AI—Assisted Chatbot for E-Commerce to Address Selection of Products from Multiple Products. In: Dey, N., Mahalle, P., Shafi, P., Kimabahune, V., Hassanien, A. (eds) Internet of Things, Smart Computing and Technology: A Roadmap Ahead. Studies in Systems, Decision and Control, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-39047-1_3
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