Abstract
Taking a Service Dominant Logic perspective, this paper proposes steps towards a better understanding on how actors’ practices can support the sustainable development targets, and the role of digital technologies in facilitating such practices. A service ecosystems ontology customized for the development of data-intensive digital services in public safety is presented. Semantic reasoning is used to develop new knowledge in the domain of expertise of the involved Actors. The methodology presented here envision the creation of the Information Common Goods, fundamental resources in value co-creation, fuelling the lifecycle management activities that increase the value of the Service Delivery in the ecosystem. A network of actors, using resources (including Information Common Goods), co-create value from services, under the guidelines of institutions inside a service ecosystem. This helps in leveraging technology and Information Common Goods, as a main resource for value creation through integrative actors’ practices.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
The 2030 Agenda for Sustainable Development. United Nations (2015). https://sustainabledevelopment.un.org/
Sustainable Development Knowledge Platform. Goal 11: Make cities inclusive, safe, resilient and sustainable. United Nations. https://sustainabledevelopment.un.org/sdg11
Cassen, R.H.: Our common future: report of the world commission on environment and development. Int. Affairs 64(1), 126 (1987)
Institutional and Coordination Mechanisms: Guidance Note on Facilitating Integration and Coherence for SDG Implementation. United Nations Development Programme (2017). https://www.undp.org/
Wu, J., Guo, S., Huang, H., Liu, W., Xiang, Y.: Information and communications technologies for sustainable development goals: state-of-the-art, needs and perspectives. IEEE Commun. Surv. Tutorials 20(3), 2389–2406 (2018)
Drăgoicea, M., Léonard, M., Ciolofan, N.S., Militaru, G.: Managing Data, information, and technology in cyber physical systems: public safety as a service and its systems. IEEE Access 7, 92672–92692 (2019)
Drăgoicea, M., Badr, N.G., Manea, L.M.: Emerging information common goods for the development of complex services in public safety. In: Proceedings of the 23rd International Conference on System Theory Control and Computing, Sinaia, Romania. IEEE, 9–11 October 2019 (In Press). http://icstcc2019.cs.upt.ro/
Ng, I.C., Vargo, S.L.: Service-Dominant (SD) Logic, service ecosystems and institutions: bridging theory and practice. J. Serv. Manag. 29(4), 518–520 (2018)
Vargo, S.L., Lusch, R.F.: Institutions and axioms: an extension and update of service-dominant logic. J. Acad. Market. Sci. 44(1), 5–23 (2016)
Vargo, S., Lusch, R.: Evolving to a new dominant logic for marketing. J. Market. 68(1), 1–17 (2004)
Vargo, S.L., Lusch, R.F.: Service-dominant logic 2025. Int. J. Res. Market. 34, 46–67 (2017)
Akaka, M.A., Koskela-Huotari, K., Vargo, S.L.: Further advancing service science with service-dominant logic: service ecosystems, institutions, and their implications for innovation. In: Maglio, P., Kieliszewski, C., Spohrer, J., Lyons, K., Patrício, L., Sawatani, Y. (eds.) Handbook of Service Science, Volume II, pp. 641–659. Springer, Heidelberg (2019). https://doi.org/10.1007/978-3-319-98512-1_28
Drăgoicea, M., Badr, N.G., Falcão e Cunha, J., Oltean, V.E.: From data to service intelligence: exploring public safety as a service. In: Satzger, G., Patrício, L., Zaki, M., Kühl, N., Hottum, P. (eds.) IESS 2018. LNBIP, vol. 331, pp. 344–357. Springer, Cham (2018). https://doi.org/10.1007/978-3-030-00713-3_26
Ciolofan, S.N., Militaru, G., Draghia, A., Drobot, R., Drăgoicea, M.: Optimization of water reservoir operation to minimize the economic losses caused by pollution. IEEE Access 6, 67562–67580 (2018)
Aaker, D.A.: Managing assets and skills: the key to a sustainable competitive advantage. California Manag. Rev. 31(2), 91–106 (1989)
Williams, J.R.: How sustainable is your competitive advantage? California Manag. Rev. 34(3), 29–51 (1992)
Jeurissen, R.: Cannibals with forks: the triple bottom line of 21st century business. J. Bus. Ethics 23(2), 229–231 (2000)
Geissdoerfer, M., Vladimirova, D., Evans, S.: Sustainable business model innovation: a review. J. Cleaner Prod. 190, 712–721 (2018)
Archpru Akaka, M., Vargo, S.L., Lusch, R.F.: An exploration of networks in value cocreation: a service-ecosystems view. In: Special Issue - Toward a Better Understanding of the Role of Value in Markets and Marketing, pp. 13–50. Emerald Group Publishing Limited (2012)
Vargo, S.L., Akaka, M.A.: Value cocreation and service systems (re) formation: a service ecosystems view. Serv. Sci. 4(3), 207–217 (2012)
Fujita, S., Vaughan, C., Vargo, S.: Service ecosystem emergence from primitive actors in service dominant logic: an exploratory simulation study. In: Proceedings of the 51st Hawaii International Conference on System Sciences (2018)
Lusch, R.F., Vargo, S.L.: Service-Dominant Logic: Premises, Perspectives, Possibilities. Cambridge University Press, Cambridge (2014)
Vargo, S.L., Maglio, P.P., Akaka, M.A.: On value and value co-creation: a service systems and service logic perspective. Eur. Manag. J. 26(3), 145–152 (2008)
Rennings, K., Wiggering, H.: Steps towards indicators of sustainable development: linking economic and ecological concepts. Ecol. Econ. 20(1), 25–36 (1997)
Vargo, S.L., Akaka, M.A.: Service-dominant logic as a foundation for service science: clarifications. Serv. Sci. 1(1), 32–41 (2009)
Bocken, N.M., Short, S.W., Rana, P., Evans, S.: A literature and practice review to develop sustainable business model archetypes. J. Cleaner Prod. 65, 42–56 (2014)
Fragidis, G., Tarabanis, K.: Towards an ontological foundation of service dominant logic. In: Snene, M., Ralyté, J., Morin, J.-H. (eds.) IESS 2011. LNBIP, vol. 82, pp. 201–215. Springer, Heidelberg (2011). https://doi.org/10.1007/978-3-642-21547-6_16
Caridà, A., Edvardsson, B., Colurcio, M.: Conceptualizing resource integration as an embedded process: matching, resourcing and valuing. Market. Theory 19(1), 65–84 (2019)
Russo-Spena, T., Mele, C.: “Five Co-s” in innovating: a practice-based view. J. Serv. Manag. 23(4), 527–553 (2012)
Storbacka, K., Nenonen, S.: Learning with the market: facilitating market innovation. Ind. Market. Manag. 44, 73–82 (2015)
Ng, I., Badinelli, R., Polese, F., Nauta, P.D., Löbler, H., Halliday, S.: SD logic research directions and opportunities: the perspective of systems, complexity and engineering. Market. Theory 12(2), 213–217 (2012)
Sigala, M.: A market approach to social value co-creation: findings and implications from “Mageires” the social restaurant. Market. Theory 19(1), 27–45 (2019)
Aurich, J.C., Fuchs, C., Wagenknecht, C.: Life-cycle oriented design of technical Product-Service Systems. J. Cleaner Prod. 14(17), 1480–1494 (2006)
Fernandez, M., Gómez-Pérez, A., Juristo, N.: Methontology: from ontological art towards ontological engineering. AAAI Technical report SS-97-0 (1997). http://www.aaai.org/Papers/Symposia/Spring/1997/SS-97-06/SS97-06-005.pdf
Katzan, H.: Principles of service systems: an ontological approach. J. Serv. Sci. 2(2), 35–52 (2009)
Lyons, K., Tracy, S.: Characterizing organizations as service systems. Hum. Factors Ergon. Manuf. Serv. Ind. 23(1), 19–27 (2013)
Quero, M.J., Ventura, R.: Value proposition as a framework for value cocreation in crowdfunding ecosystems. Market. Theory 19(1), 47–63 (2019)
Pakkala, D., Spohrer, J.: Digital service: technological agency in service systems. In: Proceedings of the 52nd Hawaii International Conference on System Sciences (2019). http://hdl.handle.net/10125/59628
Akaka, M.A., Vargo, S.L.: Technology as an operant resource in service (eco) systems. Inf. Syst. e-Business Manag. 12(3), 367–384 (2014)
Smith, A.: An Inquiry into the Nature and Causes of the Wealth of Nations. W. Strahan and T. Cadell, London (1776)
Vargo, S.L., Lusch, R.F.: Service-dominant logic: continuing the evolution. J. Acad. Market. Sci. 36(1), 1–10 (2008)
Vargo, S.L., Lusch, R.F.: It’s all B2B... and beyond: toward a systems perspective of the market. Ind. Market. Manag. 40(2), 181–187 (2011)
Maglio, P.P., Spohrer, J.: Fundamentals of service science. J. Acad. Market. Sci. 36(1), 18–20 (2008)
Maglio, P.P., Vargo, S.L., Caswell, N., Spohrer, J.: The service system is the basic abstraction of service science. Inf. Syst. e-business Manag. 7(4), 395–406 (2009)
Akaka, M.A., Vargo, S.L., Schau, H.J.: The context of experience. J. Serv. Manag. 26(2), 206–223 (2015)
Prahalad, C.K., Ramaswamy, V.: Co-creation experiences: the next practice in value creation. J. Interact. Market. 18(3), 5–14 (2004)
Mele, C., Spena, T.R., Peschiera, S.: Value creation and cognitive technologies: opportunities and challenges. J. Creating Value 4(2), 182–195 (2018)
Mokyr, J.: The Gifts of Athena: Historical Origins of the Knowledge Economy. Princeton University Press, Princeton (2002)
Arthur, W.B.: The Nature of Technology: What it is and How it Evolves. Simon and Schuster, New York (2009)
Vargo, S.L.: Situating humans, technology and materiality in value cocreation. J. Creating Value 4(2), 202–204 (2018)
Piscicelli, L., Ludden, G.D., Cooper, T.: What makes a sustainable business model successful? An empirical comparison of two peer-to-peer goods-sharing platforms. J. Cleaner Prod. 172, 4580–4591 (2018)
Zhang, H., Gordon, S., Buhalis, D., Ding, X.: Experience value cocreation on destination online platforms. J. Travel Res. 57(8), 1093–1107 (2018)
Gruber, T.R.: Toward principles for the design of ontologies used for knowledge sharing? Int. J. Hum.-Comput. Stud. 43(5–6), 907–928 (1995)
Normann, R., Ramirez, R.: From value chain to value constellation: designing interactive strategy. Harvard Bus. Rev. 71(4), 65–77 (1993)
Normann, R.: Reframing Business: When the Map Changes the Landscape. Wiley, Hoboken (2001)
Spohrer, J.C., Maglio, P.P.: Toward a science of service systems. In: Maglio, P., Kieliszewski, C., Spohrer, J. (eds.) Handbook of Service Science. SSRI, pp. 157–194. Springer, Heidelberg (2010). https://doi.org/10.1007/978-1-4419-1628-0_9
Kharrazi, A.: Resilience. In: Fath, B. (ed.) Encyclopedia of Ecology, 2nd edn, pp. 414–418. Elsevier (2019). https://doi.org/10.1016/B978-0-12-409548-9.10751-1
Badr, N.G.: Guidelines for health IT addressing the quality of data in EHR information systems. In: 12th International Joint Conference on Biomedical Engineering Systems and Technologies, 22–24 February 2019, Prague, Czech Republic (2019). http://insticc.org/node/TechnicalProgram/biostec/presentationDetails/69410
Wang, R.Y., Strong, D.M.: Beyond accuracy: what data quality means to data consumers. J. Manag. Inf. Syst. 12(4), 5–33 (1996)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Badawi, S., Ciolofan, S.N., Badr, N.G., Drăgoicea, M. (2020). A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety. In: Nóvoa, H., Drăgoicea, M., Kühl, N. (eds) Exploring Service Science. IESS 2020. Lecture Notes in Business Information Processing, vol 377. Springer, Cham. https://doi.org/10.1007/978-3-030-38724-2_22
Download citation
DOI: https://doi.org/10.1007/978-3-030-38724-2_22
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-38723-5
Online ISBN: 978-3-030-38724-2
eBook Packages: Computer ScienceComputer Science (R0)