The Meaning of Solution Space Modelling and Knowledge-Based Product Configurators for Smart Service Systems | SpringerLink
Skip to main content
Springer Nature Link
Log in

The Meaning of Solution Space Modelling and Knowledge-Based Product Configurators for Smart Service Systems

  • Conference paper
  • First Online:
Information Systems Architecture and Technology: Proceedings of 40th Anniversary International Conference on Information Systems Architecture and Technology – ISAT 2019 (ISAT 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1050))

  • 964 Accesses

Abstract

Smart service systems are understood as assembly of smart products and digital services that represent holistic solutions which are not limited to fulfill a predefined set of customer needs but to adapt to changing requirements over time. Therefore, the system recognizes operating states automatically, learns them if necessary and carries out its reconfiguration autonomously. Existing conceptualizations target at relating service consumer and service provider by operational resources where smart products, which embed communication and information processing technologies, usually take the role of the boundary object. Since a single smart product or a network of smart products must have the ability to adapt itself to the current use case, it has to be understood as instantiation of a solution space that encompasses all valid hard- and software configurations. If a reconfiguration is triggered, the smart product checks for consistency with the solution space. Only if it is approved the reconfiguration is implemented, either by reparametrization of software/control units or by the exchange of physical components. Such interrelationships are already being discussed in the field of knowledge-based product configuration in general as well as in solution space development of mass customization offerings in particular. This article aims at bridging both concepts and integrate solution space modelling and product configuration into the concept of smart service systems.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
¥17,985 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
JPY 3498
Price includes VAT (Japan)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
JPY 17159
Price includes VAT (Japan)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
JPY 21449
Price includes VAT (Japan)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Porter, M.E., Heppelmann, J.E.: How smart, connected products are transforming competition. Harvard Bus. Rev. 92(11), 64–88 (2014)

    Google Scholar 

  2. Demirkan, H., Bess, C., Spohrer, J., Rayes, A., Allen, D., Moghaddam, Y.: Innovations with smart service systems: analytics, big data, cognitive assistance, and the internet of everything. Commun. Assoc. Inf. Syst. 37(1), 733–752 (2015)

    Google Scholar 

  3. Barile, S., Polese, F.: Smart service systems and viable service systems: applying systems theory to service science. Serv. Sci. 2(1–2), 21–40 (2010)

    Article  Google Scholar 

  4. Byun, J., Park, S.: Development of a self-adapting intelligent system for building energy saving and context-aware smart services. IEEE Trans. Consum. Electron. 57(1), 90–98 (2011)

    Article  Google Scholar 

  5. Beverungen, D., Müller, O., Matzner, M., Mendling, J., vom Brocke, J.: Conceptualizing smart service systems. Electron. Markets 29(1), 1–12 (2017)

    Google Scholar 

  6. Kammler, F., Gembarski, P.C., Brinker, J., Thomas, O., Lachmayer, R.: Kunden-und kontextabhängige Konfiguration Smarter Produkte: Digitales Potenzial jenseits physischer Grenzen? HMD, pp. 1–12 (2019)

    Google Scholar 

  7. Boynton, A., Victor, B., Pine, B.J.: New competitive strategies: challenges to organizations and information technology. IBM Syst. J. 32(1), 40–64 (1993)

    Article  Google Scholar 

  8. Fogliatto, F.S., da Silveira, G.J.C., Borenstein, D.: The mass customization decade: an updated review of the literature. Int. J. Prod. Econ. 138(1), 14–25 (2012)

    Article  Google Scholar 

  9. Forza, C., Salvador, F.: Product Information Management for Mass Customization: Connecting Customer, Front-Office and Back-Office for Fast and Efficient Customization. Palgrave Macmillan, Basingstoke (2007)

    Google Scholar 

  10. Gembarski, P.C., Lachmayer, R.: Degrees of customization and sales support systems - enablers to sustainability in mass customization. In: Proceedings of the 20th International Conference on Engineering Design (ICED 15) Vol 1: Design for Life, pp. 193–200. The Design Society, Milan (2015)

    Google Scholar 

  11. Häubl, G., Trifts, V.: Consumer decision making in online shopping environments: The effects of interactive decision aids. Market. Sci. 19(1), 4–21 (2000)

    Article  Google Scholar 

  12. Salvador, F., De Holan, P.M., Piller, F.: Cracking the code of mass customization. MIT Sloan Manag. Rev. 50(3), 71–78 (2009)

    Google Scholar 

  13. Gembarski, P.C., Lachmayer, R.: Designing customer co-creation: business models and co-design activities. Int. J. Ind. Eng. Manag. 8(3), 121–130 (2017)

    Google Scholar 

  14. Pine, B.J.: Mass Customization: The New Frontier in Business Competition. Harvard Business Press, Boston (1993)

    Google Scholar 

  15. Abdelkafi, N.: Variety Induced Complexity in Mass Customization: Concepts and Management. Erich Schmidt, Berlin (2008)

    Google Scholar 

  16. Koren, Y.: The Global Manufacturing Revolution: Product-Process-Business Integration and Reconfigurable Systems. Wiley, Hoboken (2010)

    Book  Google Scholar 

  17. Hvam, L., Mortensen, N.H., Riis, J.: Product Customization. Springer, Heidelberg (2008)

    Google Scholar 

  18. Felfernig, A., Hotz, L., Bagley, C., Tiihonen, J.: Knowledge-Based Configuration: From Research to Business Cases. Morgan Kaufman, Waltham (2014)

    Google Scholar 

  19. Gembarski, P.C., Lachmayer, R.: A business typological framework for the management of product complexity. In: Managing Complexity, pp. 235–247. Springer, Heidelberg (2017)

    Google Scholar 

  20. Allmendinger, G., Lombreglia, R.: Four strategies for the age of smart services. Harvard Bus. Rev. 83(10), 131–145 (2005)

    Google Scholar 

  21. Wünderlich, N.V., Heinonen, K., Ostrom, A.L., Patricio, L., Sousa, R., Voss, C., Lemmink, J.G.: “Futurizing” smart service: implications for service researchers and managers. J. Serv. Mark. 29(6/7), 442–447 (2015)

    Article  Google Scholar 

  22. Wünderlich, N.V., Wangenheim, F.V., Bitner, M.J.: High tech and high touch: a framework for understanding user attitudes and behaviors related to smart interactive services. J. Serv. Res. 16(1), 3–20 (2012)

    Article  Google Scholar 

  23. Steiner, F.: Solution Space Development for Mass Customization: Impact of Continuous Product Change on Production Ramp-Up. Dr. Kovac, Hamburg (2014)

    Google Scholar 

  24. Gembarski, P.C., Lachmayer, R.: Solution space development: conceptual reflections and development of the parameter space matrix as planning tool for geometry-based solution spaces. Int. J. Ind. Eng. Manag. 9(4), 177–186 (2018)

    Article  Google Scholar 

  25. Ponn, J.: Systematisierung des Lösungsraums. In: Handbuch Produktentwicklung, pp. 715–742. Carl Hanser, Munich (2016)

    Chapter  Google Scholar 

  26. Pahl, G., Beitz, W.: Engineering Design: A Systematic Approach. Springer, Heidelberg (2013)

    Google Scholar 

  27. Aldanondo, M., Vareilles, E.: Configuration for mass customization: how to extend product configuration towards requirements and process configuration. J. Intell. Manuf. 19(5), 521–535 (2008)

    Article  Google Scholar 

  28. Sabin, D., Weigel, R.: Product configuration frameworks-a survey. IEEE Intell. Syst. 13(4), 42–49 (1998)

    Article  Google Scholar 

  29. Gembarski, P.C., Lachmayer, R.: KBE-modeling techniques in standard CAD-systems: case study – autodesk inventor professional. In: Managing Complexity, pp. 215–233. Springer, Heidelberg (2017)

    Google Scholar 

  30. Hopgood, A.A.: Intelligent Systems for Engineers and Scientists. CRC Press, Boca Raton (2012)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Institute of Product Development, Leibniz Universität Hannover, Welfengarten 1a, 30167, Hannover, Germany

    Paul Christoph Gembarski

Authors
  1. Paul Christoph Gembarski
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Paul Christoph Gembarski .

Editor information

Editors and Affiliations

  1. Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wrocław, Poland

    Leszek Borzemski

  2. Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wrocław, Poland

    Jerzy Świątek

  3. University of Applied Sciences in Nysa, Nysa, Poland

    Zofia Wilimowska

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Gembarski, P.C. (2020). The Meaning of Solution Space Modelling and Knowledge-Based Product Configurators for Smart Service Systems. In: Borzemski, L., Świątek, J., Wilimowska, Z. (eds) Information Systems Architecture and Technology: Proceedings of 40th Anniversary International Conference on Information Systems Architecture and Technology – ISAT 2019. ISAT 2019. Advances in Intelligent Systems and Computing, vol 1050. Springer, Cham. https://doi.org/10.1007/978-3-030-30440-9_4

Download citation

Publish with us

Policies and ethics

Search

Navigation