Abstract
Producers and employers are still looking for ways to better understand the recipients of their services. This ability allows you to build a competitive advantage and gain or retain the interest of customers and employees. The dynamics of demographic changes and requirements related to technological development (including contextual requirements such as sustainable development) mean that the existing users’ groups and their needs are also changing. This results in the need to search for ways to better address technical features to the needs of individual. The article presents the concept of developing the Designing for Dynamic Diversity approach in designing for Wellbeing using similar for Kansei Engineering approach. The article presents the concept of dynamic adjustment of the user’s environment through the use of feedback and dynamic changes in work environment. In this way, a method of continuous improvement is supported, supported by the actual needs of the user. The problem in this area is to determine the level of dynamics of the technical system as well as the manner of its responsiveness to the user’s feelings. Due to the dynamics of demographic processes mentioned above, it was proposed to use the approach that engages the user in the process of creating a solution - through an innovative “senior customer” called “Innosumers” (Peine, Rollwagen, Neven 2014). The combination of these concepts allows us to present a holistic approach to design oriented to human well-being, and at the same time dynamically responsive.
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Butlewski, M. (2020). Well-Being Through Design for Dynamic Diversity: The Voice of Minorities in Design for All. In: Goossens, R., Murata, A. (eds) Advances in Social and Occupational Ergonomics. AHFE 2019. Advances in Intelligent Systems and Computing, vol 970. Springer, Cham. https://doi.org/10.1007/978-3-030-20145-6_5
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