A Proposal for Introducing Digitalization in a City Administration | SpringerLink
Skip to main content
Springer Nature Link
Log in

A Proposal for Introducing Digitalization in a City Administration

  • Conference paper
  • First Online:
Information Technology and Systems (ICITS 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 918))

Included in the following conference series:

  • 2243 Accesses

Abstract

A medium sized city decided to uplift its services to the 21st century and take leap to the digital age. An upgrade in the services was decided to be made in ordere to better meet citizens’ expectations. The intention was clear; to enable later development towards the ultimate goal of digital channels being the preferred mean for running official errands by the year 2025. To introduce the new ways of operation, a Digiprogram was founded comprising numerous smaller, quicker experiments in various areas of city administration. The program needed an organization and we present pro and con notions of this initiative to act as preliminary report on a way to introduce service innovation to a city administration.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
¥17,985 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
JPY 3498
Price includes VAT (Japan)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
JPY 22879
Price includes VAT (Japan)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
JPY 28599
Price includes VAT (Japan)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Notes

  1. 1.

    Beta testing is used to describe the phase of software testing in which a composition of the intended user group tries to use the product under real (life-like) circumstances.

References

  1. De Vries, H., Bekkers, V., Tummers, L.: Innovation in the public sector: a systematic review and future research agenda. Public Adm. 94(1), 146–166 (2016)

    Article  Google Scholar 

  2. Higgins, B.: Reinventing Human Services: Community-and Family-Centered Practice. Routledge, Abingdon (2017)

    Book  Google Scholar 

  3. Arnaboldi, M., Lapsley, I., Steccolini, I.: Performance management in the public sector: the ultimate challenge. Financ. Account. Manag. 31(1), 1–22 (2015)

    Article  Google Scholar 

  4. Beck, D.E., Cowan, C.: Spiral Dynamics: Mastering Values, Leadership and Change. Wiley, Hoboken (2014)

    Google Scholar 

  5. Hekkert, M.P., Negro, S.O.: Functions of innovation systems as a framework to understand sustainable technological change: empirical evidence for earlier claims. Technol. Forecast. Soc. Change 76(4), 584–594 (2009)

    Article  Google Scholar 

  6. Fernandez, S., Rainey, H.G.: Managing successful organizational change in the public sector. Public Adm. Rev. 66(2), 168–176 (2006)

    Article  Google Scholar 

  7. Huitt, W.: A systems model of human behavior. Educ. Psychol. Interact. (2003)

    Google Scholar 

  8. Zack, M.H.: Managing codified knowledge. MIT Sloan Manag. Rev. 40(4), 45 (1999)

    Google Scholar 

  9. Zhou, J., George, J.M.: When job dissatisfaction leads to creativity: encouraging the expression of voice. Acad. Manag. J. 44(4), 682–696 (2001)

    Google Scholar 

  10. Jäntti, A.: Kunta, muutos ja kuntamuutos, p. 245 (2016)

    Google Scholar 

  11. Kuntaliitto.fi (2018). https://www.localfinland.fi/. Accessed 06 June 2018

  12. Agutter, C., England, R., van Hove, S., Steinberg, R.: VeriSM - A Service Management Approach for the Digital Age. van Haren Publishing, Zaltbommel (2017)

    Google Scholar 

  13. i-SCOOP: Digital transformation: online guide to digital business transformation (2018)

    Google Scholar 

  14. Ding, F., Li, D., George, J.F.: Investigating the effects of IS strategic leadership on organizational benefits from the perspective of CIO strategic roles. Inf. Manag. 51(7), 865–879 (2014)

    Article  Google Scholar 

  15. Rogers, E.M.: Diffusion of Innovations. Simon and Schuster, New York City (2010)

    Google Scholar 

  16. Bongiorno, G., Rizzo, D., Vaia, G.: CIOs and the digital transformation: a new leadership role. In: CIOs and the Digital Transformation, pp. 1–9. Springer, Heidelberg (2018)

    Google Scholar 

  17. Ahlemann, F.: How digital transformation shapes corporate IT: ten theses about the IT organization of the future. In: 2016 Federated Conference on Computer Science and Information Systems (FedCSIS), pp. 3–4 (2016)

    Google Scholar 

  18. Baily, P., Farmer, D., Jessop, D.: Purchasing Principles and Management. Pearson Education, London (2005)

    Google Scholar 

  19. Yin, R.K.: Case Study Research: Design and Methods, vol. 5. Sage Publications, Incorporated, Thousand Oaks (2008)

    Google Scholar 

  20. Smart Tampere, 19 October 2017. https://www.tampere.fi/smart-tampere.html. Accessed 06 June 2018

  21. Walsham, G.: Doing interpretive research. Eur. J. Inf. Syst. 15(3), 320–330 (2006)

    Article  Google Scholar 

  22. What is beta test? Definition and meaning, BusinessDictionary.com. http://www.businessdictionary.com/definition/beta-test.html. Accessed 08 June 2018

Download references

Author information

Authors and Affiliations

  1. Tampere University, 33014, Tampere, Finland

    Pasi Hellsten & Jussi Okkonen

Authors
  1. Pasi Hellsten
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Jussi Okkonen
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Jussi Okkonen .

Editor information

Editors and Affiliations

  1. DEI/FCT, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. Facultad de Geografía, Universidad de Santiago de Compostela, Santiago Compostela, La Coruña, Spain

    Carlos Ferrás

  3. Departamento de Eléctrica, Electrónica y Telecomunicaciones, Universidad de las Fuerzas Armadas “ESPE”, Sangolqui, Ecuador

    Manolo Paredes

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Hellsten, P., Okkonen, J. (2019). A Proposal for Introducing Digitalization in a City Administration. In: Rocha, Á., Ferrás, C., Paredes, M. (eds) Information Technology and Systems. ICITS 2019. Advances in Intelligent Systems and Computing, vol 918. Springer, Cham. https://doi.org/10.1007/978-3-030-11890-7_9

Download citation

Publish with us

Policies and ethics

Search

Navigation