Abstract
Usability maturation manifests in terms of quality in software, in interaction, and in value, constituting the three parts of this volume. In this green paper, the three editors present a range of ideas drawn and synthesized from the fifteen preceding chapters. It is not just a review, but, more importantly, it is an invitation for interested individuals or organizations to contribute more views and information, providing answers to open questions, challenging existing opinions, raising new issues, and bridging the gaps. In the Introduction, a brief overview of the development of the field of HCI is presented. In each of the three following sections, the five chapters comprising the respective part are reviewed and attendant issues are discussed, leading to research agendas that can serve as a roadmap for the future work on usability.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Abrahamsson, P., Warsta, J., Siponen, M. T., & Ronkainen, J. (2003). New directions on agile methods: a comparative analysis. In Proc. 25th International Conference on Software Engineering, Portland, Oregon (pp. 244–254), IEEE.
Aschmoneit, P., & Heitmann, M. (2003). Consumers cognition towards communities: Customer-centred community design using the means-end chain perspective. In Proc. 36th Hawaii Int. Conf. on System Sciences. IEEE.
Bass, L., Clements, P., & Kazman, R. (2003) Software architecture in practice. Boston, MA: Addison Wesley.
Bass, L., & John, B. (2003). Linking usability to software architecture patterns through general scenarios. The Journal of Systems and Software, 66, 187–197
Beaudouin-Lafon, M. (2000). Instrumental interaction: an interaction model for designing post-WIMP user interfaces. In Proc. CHI 2000 (pp. 446–453)
Bødker, S. (2006). When second wave HCI meets third wave challenges. In Proceedings of NordiCHI 2006 (pp. 1–8), Oslo, Norway,
Boehm, B. (2002). Get ready for agile methods, with care. IEEE Computer 35, 64–69.
Boehm, B. (2006). A view of 20th and 21st century software engineering. In Proc. ICSE’06 (pp 12–29), Shanghai, China. ACM.
Boehm, B.W., Brown J.R., Lipow, M. (1976). Quantitative evaluation of software quality. In Proceedings of the Second International Conference on Software Engineering (pp 592–605), San Francisco, California, United States, IEEE,
Butler, K. (1996). Usability engineering turns 10. Interactions, 3, 58–75
Card, S., Moran, T.P., & Newell, A. (1983). The psychology of human-computer interaction. Hillsdale, NJ: Lawrence Erlbaum Associates.
Carroll, J., & Moran, T. (1996) Design rationale: Concepts, techniques, and use. Hillsdale, NJ: Lawrence Erlbaum Associates
Carroll, J.M., Kellogg, W.A., & Rosson, M.B. (1991). The task-artifact cycle. In J.M. Carroll (Ed.), Designing interaction: Psychology at the human–computer interface (pp. 74–102). Cambridge: Cambridge University Press.
Cockton, G. (2004). Value-centred HCI. In A. Hyrskykari (Ed.), Proc. NordiCHI 2004 (pp. 149–160).
Cockton, G. (2006). Designing worth is worth designing. In A.I. Mørch, K. Morgan, T. Bratteteig, G. Ghosh, & D. Svanæs (Eds.), Proc. NordiCHI 2006 (pp. 165–174).
Cockton, G., & Lavery, D. (1999). A framework for usability problem extraction. In A. Sasse & C. Johnson (Eds.), Proc. INTERACT 99 (pp. 347–355).
Cockton, G., & Woolrych, A. (2002). Sale must end: Should discount methods be cleared off HCI’s shelves? Interactions (Sept/Oct), 13–18.
Csikszentmihalyi, M. (1997). Finding flow: The psychology of engagement with everyday life. New York: Basic Books.
Diaper, D. (2002). Task scenarios and thought. Interacting with Computers, 14, 629–638.
Dourish, P. (2006). Implications for design. In Proceedings of CHI 2006 (pp. 541–550). New York: ACM Press.
Dray, S., Karat,C-M., Rosenberg, D., Siegel, D., & Wixon, D.(2005). Is ROI an effective approach for persuading decision-makers of the value of user-centered design? In CHI Extended Abstracts 2005, 1168–1169
Earthy, J. (1998). Usability maturity model: Human centredness scale. INUSE Project deliverable D5.1.4(s). Version 1.2. London, Lloyd’s Register of Shipping.
Eickelmann, N., & Hayes, J.H. (2004). New Year’s Resolutions for Software Quality. IEEE Software, 2004, 12–13
Fiore, S. G. (2004). Oppressive interactions: Between expression and imagination. Paper presented at the CHI2004 Conference W18 Workshop, Vienna, Austria
Firesmith, D. (2003). Using quality models to engineer quality requirements. Journal of Object Technology, 2(5), 67–75
Folmer, E., & Bosch, J. (2004). Architecting for usability: a survey. The Journal of Systems and Software, 70, 61–78
Good, R. (2003). Standards: Do we really need them? Online at: www.masternewmedia.org/2003/12/26/standards_do_we_really_need.htm
Grudin, J. (1994). Computer-supported cooperative work: History and focus. IEEE Computer, 27(5), 19–26.
Grudin, J. (2005). Three faces of human-computer interaction. IEEE Annals of history of computing 2005, 46–62
Hall, A., & Chapman, R. (2002). Correctness by construction: Developing a commercial secure system. IEEE Software, 19, 18–25
Hassenzahl, M. (2002). The effect of perceived hedonistic quality on product appealingness. International Journal of HCI, 13, 479–497.
Hassenzahl, M., & Sandweg, N. (2004). From mental effort to perceived usability: Transforming experiences into summary assessments. In CHI ’04 Extended Abstracts on Human factors in Computing Systems (pp. 1283–1286). ACM Press.
Haumer, P., Jarke, M., Pohl, K., & Weidenhaupt, K. (2000). Improving reviews of conceptual models by extended traceability to captured system usage. Interacting with Computers, 13, 77–95.
Hornbæk, K., & Frøkjær, E. (2004). Usability inspection by metaphors of human thinking compared to heuristic evaluation. International Journal of Human-Computer Interaction, 17, 3, 357–374.
Hornbæk, K. (2006). Current practice in measuring usability: Challenges to usability studies and research. International Journal of Human-Computer Studies, 64(2), 79–102.
Hornbæk, K., & Stage, J. (2006). The interplay between usability evaluation and user interaction design. International Journal of Human-Computer Interaction, 21(2), 117–123.
Jokela, T., Siponen, M., Hirasawa, N., & J. Earthy, J. (2006). A survey of usability capability maturity models: Implications for practice and research. Behaviour & Information Technology, 25(3), 263–282
Law, E. L.-C. (2006). Evaluating the downstream utility of user tests and examining the developer effect: A case study. International Journal of Human Computer Interaction, 21(2), 147–172.
Law, E. L-C., & Hvannberg, E.T. (2006). Quality models of online learning community systems: Exploration, evaluation and exploitation. In N. Lambropoulous & P. Zaphiris (Eds.), User-Centred Design of On-line Learning Communities (pp. 71–101). Idea Publishing Group.
Law, E.L-C., Hvannberg, E.T., & Hassenzahl, M. (2006). Proceedings of the Workshop: User experience: Towards a unified view, 14 October 2006, Oslo, Norway.
Lewis, J.R. (2006). Sample sizes for usability tests: Mostly math, not magic. Interactions, 13(6), 29–33
Lui, K.M., & Chan, K.C.C. (2006) Pair programming productivity: Novice-novice vs. expert-expert. International Journal of Human-computer studies 64, 915–925.
Mahoney, M.S. (2004). Finding a history for software engineering. IEEE Annals of the History of Computing, 26, 8–19
McCarthy, J., & Wright, P. (2004). Technology as experience. Cambridge, MA: MIT Press.
McFadden, E., Hager, D.R., Elie, C.J., & Blackwell, J.M. (2002). Remote usability evaluation: Overview and case studies. International Journal of Human-Computer Interaction, 14(3&4), 489–502
McNamara, N., & Kirakowski, J. (2006). Functionality, usability and user experience: Three areas of concern. Interactions, 13(6), 26–28.
Molich, R. (2003). User testing, discount user testing. Available at: http://www.diku.dk/undervisning/2004f/516/UserTestingMolich.pdf (Accessed on 05.01.2007).
Myers, B.A. (1998) A brief history of human computer interaction technology. ACM interactions, 5 (2), 44–54.
Newell, A. (1973). You can’t play 20 questions with nature and win: Projective comments on the papers of this symposium. In W. G. Chase (Ed.), Visual information processing (pp. 283–308). New York: Academic Press.
Oviatt, S. (2003). User-centered modeling and evaluation of multimodal interfaces (Invited talk). Proceedings of IEEE, 91(9), 1457–2003.
Pace, S. (2004). A grounded theory of the flow experiences of Web users. International Journal of Human-Computer Studies, 60(3), 327–363.
Preece, J. (2001). Sociability and usability in online communities: determining and measuring success. Behaviour & Information Technology, 20(5), 347–356.
Rokeach, M. (1973) The nature of human values. Free Press.
Rosenberg, D. (2004). The myths of usability ROI. Interactions, 11(5), 22–29.
Rosson, M. B., & Carroll, J. M. (2001). Usability engineering: Scenario-based development of HCI. New York: Morgan Kaufmann.
Ryle, G. (1949). The concept of mind. Penguin Modern Classics.
Sauro, J. (2006). Quantifying usability. Interactions, 13(6), 20–21.
Schmidt, D.C. (2006). Guest editor’s introduction: Model-driven engineering. IEEE Computer 39: 25–31
Seffah, A., Gulliksen, J., & Desmarais, M.C. (Eds.) (2006). Human-centered software engineering – Integrating usability in the software development lifecycle. Secaucus, NJ: Springer.
Seffah, A., & Metzker, E. (2004). The obstacles and myths of usability and software engineering. Communications of the ACM, 47, 71–76.
Sorflaten, J. (2006). Make the fuzzy part of ROI clear. Interactions, 13(6), 38–41.
Strauss, A., & Corbin, J. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory (2nd ed.). Sage Publications.
Sutcliffe, A. (2003). Symbiosis and synergy? scenarios, task analysis and reuse of HCI knowledge. Interacting with Computers 15:245–263
Thackara, J. (2000), The design challenge of pervasive computing, April 22, 2000 posting of CHI 2000 keynote, available at http://www.doorsofperception.com/archives/businessinnovation/, last accessed 20/1/07.
Venturi, G., Troost, J., & Jokela, T. (2006). People, organizations, and processes: An inquiry into the adoption of user-centered design in industry. International. Journal of Human-Computer Interaction, 21(2), 219–238.
Whiteside, J., Bennett, J., & Holtzblatt, K. (1988) Usability engineering: Our experience and evolution. In M. Helander (Ed.), Handbook of Human-Computer Interaction (1st Ed.) (pp. 791–817). North-Holland.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2008 Springer-Verlag London Limited
About this chapter
Cite this chapter
Law, E.LC., Hvannberg, E.T., Cockton, G. (2008). A Green Paper on Usability Maturation. In: Law, E.LC., Hvannberg, E.T., Cockton, G. (eds) Maturing Usability. Human-Computer Interaction Series. Springer, London. https://doi.org/10.1007/978-1-84628-941-5_16
Download citation
DOI: https://doi.org/10.1007/978-1-84628-941-5_16
Publisher Name: Springer, London
Print ISBN: 978-1-84628-940-8
Online ISBN: 978-1-84628-941-5
eBook Packages: Computer ScienceComputer Science (R0)