Abstract
The rapid development of information and communication technologies has given rise to the emerging of the e -government. Various approaches have been adopted to evaluate the e-government. This paper suggests the Balanced Scoreboard approach and attempts to devise a systematic evaluation framework.
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Keywords
- Balance Scorecard
- Customer Retention
- Customer Dimension
- Income Indicator
- Performance Evaluation Standard
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References
United Nations/American Society for Public Administration (UN/ASPA). 2002.Benchmarking E-Government: A Global Perspective. New York: UN/ASPA.
Organization for Economic Co-operation and Development (OECD).. 2003. The E-Government Imperative: Main Findings. Paris: OECD.
United Nations (UN). (2004). UN Global E-Government Survey 2003. New York: United Nations Online Network in Public Administration and Finance(UN/PAN).
Robert S. Kaplan; David P. Norton: The balanced scorecard-translating strategy into action, Harvard Business School Press, Boston, 1996.
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© 2007 IFIP International Federation for Information Processing
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Cheng, J., Cheng, S., Yang, M. (2007). Evaluating the E-government Based on BSC. In: Wang, W., Li, Y., Duan, Z., Yan, L., Li, H., Yang, X. (eds) Integration and Innovation Orient to E-Society Volume 2. IFIP International Federation for Information Processing, vol 252. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-75494-9_48
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DOI: https://doi.org/10.1007/978-0-387-75494-9_48
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-75493-2
Online ISBN: 978-0-387-75494-9
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