Abstract
From the results of a web survey we carried out in 2006, the main challenge in IT change management from a change manager’s perspective was identified as planning and scheduling of changes. This paper begins to address this problem by taking business considerations into account; this is done through a business-driven IT management (BDIM) approach. A reference architecture that follows BDIM principles is sketched; it includes a mathematical model linking IT availability metrics to business objectives. Monetary loss due to service level violations on service availability is used as the main business metric. We present a numerical illustration of how the derived metrics may support change management decisions in order to plan and schedule changes to minimize adverse business impact.
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© 2006 IFIP International Federation for Information Processing
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Sauvé, J., Rebouças, R., Moura, A., Bartolini, C., Boulmakoul, A., Trastour, D. (2006). Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes. In: State, R., van der Meer, S., O’Sullivan, D., Pfeifer, T. (eds) Large Scale Management of Distributed Systems. DSOM 2006. Lecture Notes in Computer Science, vol 4269. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11907466_15
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DOI: https://doi.org/10.1007/11907466_15
Publisher Name: Springer, Berlin, Heidelberg
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