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2020 – today
- 2024
[c31]Junyuan Ke, Yang Gao, Shujing Sun, Huaxia Rui:
She? The Role of Perceived Agent Gender in Social Media Customer Service. HICSS 2024: 1796-1805- [c30]Jong Youl Lee, Mikhail Lysyakov, Huaxia Rui:
To Claim or Not to Claim? Impact of Owner's Business Page Claiming on Customer Evaluation. ICIS 2024 - [c29]Dandan Qiao, Huaxia Rui, Qian Xiong:
AI and Freelancers: Has the Inflection Point Arrived? ICIS 2024 - 2023
- [j21]Dandan Qiao
, Huaxia Rui:
Text Performance on the Vine Stage? The Effect of Incentive on Product Review Text Quality. Inf. Syst. Res. 34(2): 676-697 (2023) - [c28]Yanzhen Chen, Huaxia Rui, Andrew B. Whinston:
Conversation Analytics: Can Machines Read between the Lines in Real-Time Strategic Conversations? HICSS 2023: 1601-1610 - [c27]Junyuan Ke, Yang Gao, Shujing Sun, Huaxia Rui:
She? The Role of Perceived Agent Gender in Social Media Customer Service. ICIS 2023 - [i1]Dandan Qiao, Huaxia Rui, Qian Xiong:
AI and Jobs: Has the Inflection Point Arrived? Evidence from an Online Labor Platform. CoRR abs/2312.04180 (2023) - 2022
- [j20]Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
Racial Bias in Customer Service: Evidence from Twitter. Inf. Syst. Res. 33(1): 43-54 (2022) - [j19]Yang Gao, Wenjing Duan, Huaxia Rui:
Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry. Inf. Syst. Res. 33(3): 954-977 (2022) - [j18]Yang Gao, Huaxia Rui, Shujing Sun:
The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter. MIS Q. 47(3): 983-1014 (2022) - 2021
- [j17]Shujing Sun, Yang Gao, Huaxia Rui:
Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness. J. Manag. Inf. Syst. 38(3): 579-611 (2021) - [j16]Yanzhen Chen, Huaxia Rui, Andrew B. Whinston:
Tweet to the Top? Social Media Personal Branding and Career Outcomes. MIS Q. 45(2) (2021) - [c26]Yang Gao, Huaxia Rui, Shujing Sun:
The Value of Humanization in Customer Service. HICSS 2021: 1-10 - [c25]Shujing Sun, Yang Gao, Huaxia Rui:
Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service. HICSS 2021: 1-10 - [c24]Yang Gao, Wenjing Duan, Huaxia Rui:
Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry. ICIS 2021 - 2020
- [j15]Shujing Sun, Susan Feng Lu, Huaxia Rui:
Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State. Inf. Syst. Res. 31(3): 972-986 (2020) - [c23]Shujing Sun, Yang Gao, Huaxia Rui:
Business Practice of Social Media - Platform and Customer Service Adoption. ICIS 2020
2010 – 2019
- 2019
- [j14]Liangfei Qiu, Huaxia Rui, Andrew B. Whinston:
Optimal Auction Design for Wi-Fi Procurement. Inf. Syst. Res. 30(1): 1-14 (2019) - [j13]Shun-Yang Lee, Huaxia Rui, Andrew B. Whinston:
Is Best Answer Really the Best Answer? The Politeness Bias. MIS Q. 43(2) (2019) - [c22]Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
Racial Discrimination in Social Media Customer Service: Evidence from a Popular Microblogging Platform. HICSS 2019: 1-10 - [c21]Shu He, Shun-Yang Lee, Huaxia Rui:
Open Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service. HICSS 2019: 1-10 - [c20]Shujing Sun, Susan Feng Lu, Huaxia Rui:
Does Telemedicine Reduce ED Congestion? Evidence from New York State. HICSS 2019: 1-10 - [c19]Tong Wu, Abraham Seidmann, Huaxia Rui:
Organic Advertising? The Effect of Featured Review on Consumer Rating. HICSS 2019: 1-10 - 2018
- [j12]Shu He, Huaxia Rui, Andrew B. Whinston:
Social Media Strategies in Product-Harm Crises. Inf. Syst. Res. 29(2): 362-380 (2018) - [j11]Susan Feng Lu, Huaxia Rui, Abraham Seidmann:
Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes. Manag. Sci. 64(4): 1842-1859 (2018) - [j10]Susan Feng Lu, Huaxia Rui:
Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. Manag. Sci. 64(6): 2557-2573 (2018) - [j9]Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry. MIS Q. 42(2) (2018) - [c18]Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
Racial Bias in Social Media Customer Service: Evidence from Twitter. ICIS 2018 - [c17]Shujing Sun, Susan Feng Lu, Huaxia Rui:
Does Telemedicine Improve Operational Efficiency? Evidence from New York Emergency Departments. ICIS 2018 - 2017
- [j8]Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter. J. Manag. Inf. Syst. 34(2): 314-340 (2017) - [c16]Priyanga Gunarathne, Huaxia Rui, Avi Seidmann:
What Drives Successful Complaint Resolutions on Social Media?: Evidence from the Airline Industry. HICSS 2017: 1-10 - [c15]Shujing Sun, Huaxia Rui:
Link Formation on Twitter: The Role of Achieved Status and Value Homophily. HICSS 2017: 1-10 - 2016
- [c14]Yanzhen Chen, Huaxia Rui, Andrew B. Whinston:
Does Reputation Management on Social Media Boost Career? Evidence from the Market for Executives. ICIS 2016 - 2015
- [c13]Susan Feng Lu, Huaxia Rui:
Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. HICSS 2015: 2876-2885 - [c12]Priyanga Gunarathne, Huaxia Rui, Avi Seidmann:
Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response. HICSS 2015: 3288-3297 - [c11]Liangfei Qiu, Huaxia Rui, Andrew B. Whinston:
When Cellular Capacity Meets WiFi Hotspots: A Smart Auction System for Mobile Data Offloading. HICSS 2015: 4898-4907 - [c10]Shu He, Huaxia Rui, Andrew B. Whinston:
Social Media Strategies in Product Harm Crises. ICIS 2015 - [c9]Shun-Yang Lee, Huaxia Rui, Andrew B. Whinston:
Content Quality Assessment through Context-Free Linguistic Features: Application to Community-Based Question Answering Platforms. ICIS 2015 - [c8]Yanzhen Chen, Huaxia Rui, Andrew B. Whinston:
Does Self-promotion on Social Media Boost Career? Evidence from the Market for Executives. WEB 2015: 83-96 - 2014
- [j7]Liangfei Qiu, Huaxia Rui, Andrew B. Whinston:
Effects of Social Networks on Prediction Markets: Examination in a Controlled Experiment. J. Manag. Inf. Syst. 30(4): 235-268 (2014) - [j6]Liangfei Qiu, Huaxia Rui, Andrew B. Whinston:
The Impact of Social Network Structures on Prediction Market Accuracy in the Presence of Insider Information. J. Manag. Inf. Syst. 31(1): 145-172 (2014) - [j5]Zhan Shi, Huaxia Rui, Andrew B. Whinston:
Content Sharing in a Social Broadcasting Environment: Evidence from Twitter. MIS Q. 38(1): 123-142 (2014) - [c7]Priyanga Gunarathne, Huaxia Rui, Avi Seidmann:
Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response. ICIS 2014 - 2013
- [j4]Huaxia Rui, Yizao Liu, Andrew B. Whinston:
Whose and what chatter matters? The effect of tweets on movie sales. Decis. Support Syst. 55(4): 863-870 (2013) - [j3]Liangfei Qiu, Huaxia Rui, Andrew B. Whinston:
Social network-embedded prediction markets: The effects of information acquisition and communication on predictions. Decis. Support Syst. 55(4): 978-987 (2013) - [c6]Liangfei Qiu, Huaxia Rui, Andrew B. Whinston:
Information Exchange in Prediction Markets: Do Social Networks Promote Forecast Efficiency? HICSS 2013: 3982-3991 - [c5]Liangfei Qiu, Huaxia Rui, Andrew B. Whinston:
Hotspot Economics: Procurement of Third-Party WiFi Capacity for Mobile Data Offloading. ICIS 2013 - 2012
- [j2]Huaxia Rui, Andrew B. Whinston:
Information or attention? An empirical study of user contribution on Twitter. Inf. Syst. E Bus. Manag. 10(3): 309-324 (2012) - [c4]Liangfei Qiu, Andrew B. Whinston, Huaxia Rui:
Information Exchange in Prediction Markets: How Social Networks Promote Forecast Efficiency. ICIS 2012 - 2011
- [j1]Huaxia Rui, Andrew B. Whinston:
Designing a social-broadcasting-based business intelligence system. ACM Trans. Manag. Inf. Syst. 2(4): 22:1-22:19 (2011) - [c3]Liangfei Qiu, Huaxia Rui, Andrew B. Whinston:
A Twitter-Based Prediction Market: Social Network Approach. ICIS 2011 - 2010
- [c2]Huaxia Rui, Yizao Liu, Andrew B. Whinston:
Chatter Matters: How Twitter Can Open the Black Box of Online Word-of-Mouth. ICIS 2010: 204
2000 – 2009
- 2006
- [c1]Shengke Qiu, Huaxia Rui, Le Zhang:
No-reference Perceptual Quality Assessment for Streaming Video Based on Simple End-to-end Network Measures. ICNS 2006: 53
Coauthor Index
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