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"The Wizard of OZ in Crmland: Crm's Need for Business Process Management."

Randy Davis (2002)

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DOI: 10.1201/1078/43202.19.4.20020901/38833.5

access: closed

type: Journal Article

metadata version: 2020-08-25

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Randy Davis:
The Wizard of OZ in Crmland: Crm's Need for Business Process Management. Inf. Syst. Manag. 19(4): 43-48 (2002)

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