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Chang Jae Kang

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2013
[c1]
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  - electronic edition @ ceur-ws.org (open access)
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Chang Jae Kang, Young Sik Kang, Yeong Shin Lee, Seonkyu Noh, Hyeong Cheol Kim, Woo Cheol Lim, Juhee Kim, Regina Hong:
Process Mining-based Understanding and Analysis of Volvo IT's Incident and Problem Management Processes. BPIC@BPM 2013

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