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ORCIDInternational Journal of Services and Standards, Volume 4
Volume 4, Number 1, 2008
- Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones:
Levels of analysis issues relevant in the assessment of information systems service quality. 1-15 - Pekka Salmi, Marko Torkkeli, Ville Ojanen
, Olli-Pekka Hilmola:
New product creation process of KIBS firms: a case study. 16-32 - Kai S. Koong, Lai C. Liu, Shuming Bai, June Wei:
Occurrences of internet fraud in the USA. 33-53 - Karmen Rodman, Nada Trunk Sirca:
On following the standards and guidelines for quality assurance in the European higher education area: a Slovenian case study. 54-69 - Hsin-Hung Chen, Ben-Chang Shia:
An analysis of inactive accounts in securities corporations. 70-80 - Eduardo Torres-Moraga, Luis Jara-Sarrua, Jose M. Moneva:
Measuring supermarket service quality: proposal for a scale. 81-96 - Nilmini Wickramasinghe, Steve Goldberg, Rajeev K. Bali:
Enabling superior m-health project success: a tricountry validation. 97-117
Volume 4, Number 2, 2008
- Kai Yang, Robert Steele:
A system for service-oriented data aggregation. 119-140 - Thomas R. Gulledge:
Reference models and processes: a technical note. 141-149 - Pekka Belt, Janne Härkönen, Matti Mottonen, Pekka Kess, Harri Haapasalo:
Improving the efficiency of verification and validation. 150-166 - Kenneth W. Green Jr., Leah Rudolph, Carl Stark:
Antecedents to service quality in a service centre environment. 167-181 - Kongkiti Phusavat, Pornthep Anussornnitisarn, Vunnaporn Devahastin-Suthapreda, Piyasurang Kuljittiprasit, Poomporn Thamsatitdej:
Service satisfaction through external knowledge management. 182-193 - Meng-Yuh Cheng, Tzy-Yih Hsiao, Jer-Yan Lin:
Categorising intangible assets: are the new accounting standards consistent with practice? 194-216 - Peter D. DeVries:
Boeing 787 Dreamliner: avionics and electronic flight bag. 217-223
Volume 4, Number 3, 2008
- Thomas Gulledge, Gregory Huntington:
Implementation governance across complex solution landscapes. 225-247 - Heng-Li Yang, Ya-Ling Wu:
The relationship of governance mechanisms and customer loyalty in insurance industry: the difference of internet insurers and traditional insurers. 248-268 - Glenn E. Maples, Ronald B. Heady, Zhiwei Zhu:
Exemplars and the need for content-based publication standards. 269-283 - Alan D. Smith:
Automatic identification and voice-recognition technologies for quality improvement: case studies of Pittsburgh-area service firms. 284-302 - Li-Yueh Lee, Ao Bory:
The effect of country of origin and ethnocentrism on attitudes: a cross-cultural investigation. 303-321 - Hsun-Ming Lee, Mayur R. Mehta, Yu-Liang Chi, Chung-Yang Chen:
Applying open grid computing to quality-aware web service composition. 322-343 - K. G. Viswanadhan, N. J. Rao:
Quality assessment and accreditation of engineering programmes: a global outlook. 344-358
Volume 4, Number 4, 2008
- Kimberly A. Barchard, Larry A. Pace:
Meeting the challenge of high quality data entry: a free double-entry system. 359-376 - Shi-Ming Huang, Yu-Chung Hung, Hsiu-Hui Tsao:
Examining the determinants of computer-assisted audit techniques acceptance from internal auditors' viewpoints. 377-392 - Jukka Antila, Timo Karhu, Matti Mottonen, Janne Härkönen, Pekka Belt:
Reducing test costs in electronics mass-production. 393-406 - Fotios Petropoulos, Elli Pagourtzi, Nikolaos Bougioukos, Konstantinos Nikolopoulos, Vassilis Assimakopoulos:
Security policy model for an MIS designed for the defence sector. 407-414 - Les Tien-Shang Lee, Khen Vichet:
The effects of service climate and servicescape on service convenience in the hospital. 415-436 - Lily Shui-Lien Chen, Michael Chih-Hung Wang, Julian Ming-Sung Cheng, Hadi Kuntjara:
Consumer involvement and brand loyalty in services: evidence from the commercial airline industry in Taiwan. 437-452 - Swadesh Kumar Samanta, John C. Woods, Mohammed Ghanbari:
A parametric cost model for interconnection service price determination. 453-470
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