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ORCID30th SIGUCCS 2002: Providence, Rhode Island, USA
- Pamela Vogel, Catherine Yang, Nancy J. Bauer:
Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002. ACM 2002, ISBN 1-58113-564-5
Full Papers
- Kevin W. Bishop, Arlen Johnson, Deb Wentorf:
From dated to dynamic: a campus newsletter unfolds as a web service. 1-4 - David J. Blezard, Jerry Marceau:
One user, one password: integrating unix accounts and active directory. 5-8 - Gordana Brouilette, Cindy Stewart:
Benefits and strategies of implementing educational software site licenses. 9-12 - John E. Bucher:
The way we were: twenty-five years of end user computing support in higher education. 13-16 - Grace L. Chiang:
What kind of support to they need?: an instructional designer's experience in faculty and student support for online courses. 17-21 - Elaine Chou:
Redesigning a large and complex website: how to begin, and a method for success. 22-28 - Katherine Forbes-Pitt:
LSE for you: secure interaction with personalised information for students and staff delivered via the world wide web. 29-32 - Michael Giordano, Laurel Warren Trufant:
Instituting an institute: go for it! 33-38 - William Goveia, Carol Rhodes:
Navigating new waters: a proposal for dealing with emerging technology. 39-42 - Scott Harrigan:
Invert your training program: have applicants train themselves before you hire. 43-48 - Mike Honeycutt:
Smart classrooms: doing it cheaply, doing it quickly. 49-52 - Lisa Johnson:
Charting the course: assessing technology skills to steer the technology training program. 53-55 - Sheree Kornkven, Nancy Lilleberg:
Enhancing support and learning services for instructors and students who engage in course-related multimedia and web. 56-59 - James Lackey, Steve Brown:
Why informal information technology management models do not work. 60-63 - Jeffrey Lane, Annette Cutino, Marilyn McMillan:
Adventures in XSC: our six-week countdown to extended service coverage. 64-71 - Philip E. Long, Jonathan Lizee, Ann G. Green, Edward W. Kairiss, Charles Powell:
One size does not fit all (but a good model might): the academic media & technology pyramid. 72-75 - Warren Mayer, Todd Krupa:
Uncovering expectations of web site visitors and building a site that makes discovering IT easy. 76-83 - Wyman Miles:
A high-availability high-performance e-mail cluster. 84-88 - Rachel Niedzwiecki, Macauley Peterson:
Help desk support: to be or not to be eligible. 89-94 - Joleen Pfefer:
Merging IT training with academia. 95-98 - Kathy Pribbenow, John Nguyen:
Developing a flexible online learning management system to facilitate various aspects of instructor-led training and lab administration. 99-102 - Linda Putman, Barbara Wills:
A new direction: improved methods for marketing faculty and staff technology training. 103-105 - Thomas Raich:
Treat them like they have laptops. 106-107 - Amy Reeter, Todd Krupa:
TechKnowledge: efficiently and cost-effectively supporting users. 108-113 - Carol Rhodes, William Goveia:
Faculty training initiative at the indiana university school of education: a paricipative effort. 114-121 - Evangelos Sakkopoulos, Athanasios K. Tsakalidis:
Utilizing complementary know-how: advanced fine arts meeting information technology to provide a virtual university for artists - students & alumni. 122-129 - Volker Schillings, Christoph Meinel:
tele-TASK: teleteaching anywhere solution kit. 130-133 - Anurag Shankar, Gustav Meglicki, Jeff Russ, Haichuan Yang, E. Chris Garrison:
Building and supporting a massive data infrastructure for the masses. 134-138 - Carol L. Smith, Dennis A. Trinkle, Lynda S. Latta, Joshua Wilson:
Technology as the new liberal art: the DePauw University approach to pervasive information fluency. 139-142 - Sean Stockburger, Teresa Fernandez:
Virtual onsite support: using internet chat and remote control to improve customer service. 143-147 - JoAnn C. Ullery:
Beyond familiar shores: faculty teaching with technology. 148-152 - Jinx P. Walton:
Developing an enterprise information security policy. 153-156 - Kate Webster, Karen Kral:
Creating a training program for department IT support staff. 157-160 - Morris Weinstock-Blair:
Automating access to computing services. 161-164 - J. Michael Yohe:
Repairing a bad reputation: it takes more than good works. 165-169
Posters
- Sue R. Bauer, Cindy Grether:
A model of successful collaboration and integration of help desk/computer training services and resources. 218-219 - Gary Doucette, Ginger LeBlanc:
The call tracking system. 172-173 - Joseph W. Graham II:
Constructing a student data warehouse. 174-175 - Cindy Guerrazzi, Carol Jarom:
Reducing printing in public computing sites. 176 - Brian K. Hart:
Electronic delivery of software: implementation of a robust, effective solution. 177-178 - Christopher Jones:
Own your own color print shop for fun and (a small) profit. 179-180 - Linda Kingsbury, Scott Harrigan, Tina Reed:
The consultant game. 181-183 - Richard Kirchmeyer:
The consolidated help desk. 184-185 - Todd Krupa:
Surviving without e-mail: effectively communicating & managing information during technology crises. 186-190 - James Lackey, Lori Christy:
Evaluating client satisfaction: a quantitative approach. 191-194 - Tony D. Lovgren:
Student employee web portal. 195-196 - Susan Maze, Venita Mitchell, Erlene Dudley:
Using the campus web site to track student attendance. 197-198 - Owen G. McGrath:
Building an instructional portal: channeling the writing lab. 199-203 - Debbie Mojta:
Building a community of practice at the help desk. 204-205 - Bert Valenzuela:
A work of art: creating a site/classroom build from scratch. 206-209
Panels
- Jon Allen, Jeff Wilson:
Securing a wireless network. 213-215 - Leslie Barden:
How to grow a training program on a shoestring. 216-217 - Dianne Brotherson:
Has your help desk graduated yet? 220-221 - Wayne Brown:
Centralizing information technology in a distributed system (again?). 222-225 - Quentin Calder:
Facing budgetary shortfalls?: ways to keep IT staffing, while saving important monies for critical use. 226-228 - Alison Cruess:
Transforming a help desk from average to excellent. 229-231 - Kathleen Cummings:
Reinventing support services: transcending the centralized-decentralized support model debate. 232-233 - Nicholas Dahlman:
Using PC-Rdist's layers and packages to maintain labs. 234-235 - Kevin Davis:
Charting a knowledge base solution: empowering student-employees and delivering expert answers. 236-239 - Scott Delaney, Rachel Daigle, Toni Sparks:
Discovering a new world of lab management. 240-241 - Melissa Diers, Joe Ziskovsky:
Integrating educational technology with a limited support staff. 242-244 - Teresa Fernandez, Sean Stockburger:
Full-time staff boldly go where no part-time student has gone before. 245-246 - Joseph W. Graham II:
Authenticating public access networking. 247-248 - Susan Grajek, Gunther Dannheim, Jeffrey Euben, Joseph Paolillo, David Stagg:
Telecom and IT: moving toward unified support. 249-250 - Susan Grajek, Patrick Lynch, Laurie Cagnetta:
Why to market IT services and how to do it. 251-253 - Allan R. Jones:
Student technology fellows program: teaching teachers the technology. 254-255 - Christopher Jones:
Should you upgrade to Mac OS X in your computing labs? 256-257 - Diane Louise Jung, Charles Rondot:
Making IT happen - at Indiana University. 258-261 - Sarah Kanning:
ISSies to experts: training students as technical support staff for departments. 262-263 - Craig M. Kapp:
Implementation & evolution of a course management system. 264-266 - Simon Kissler:
Using intelligent e services to empower users and decrease first-level support issues. 267-268 - Nancy P. Kutner:
Forging new partnerships in uncharted waters: staff and student consultants using the world wide web to get the information to users. 269-271 - Matthew R. Link:
Transforming support: from helpdesk to information center. 272-274 - Tony D. Lovgren:
Wireless laptop check-out. 275-278 - Kay McClintock, Karen Boland:
Computer training and user support in higher education: small staff-big demands. 279-280 - Christoph Meinel, Harald Sack, Volker Schillings:
Course management in the twinkle of an eye - LCMS: a professional course management system. 281-283 - John V. Samuel, Christopher S. Peebles, Takuya Noguchi, Craig A. Stewart:
Gauging IT support strategies: user needs then and now. 284-285 - Nathan L. Shane Byrer, Renee M. Jackson:
Wired for wireless: extending your network and expanding your reach. 286-287 - Brian Sierkowski:
Achieving web accessibility. 288-291 - Stephen Tucker, Andrew Pigou, Thom D. Zaugg:
e-Learning: making it happen now. 292-293 - Bert Valenzuela:
Is a modern, robust Windows XP lab environment better than an older, simpler Windows NT4 environment? 294-297 - John H. Wilson:
Recipe to lab management or the cookie cutter approach to building labs. 298-300 - Joe Ziskovsky, Melissa Diers:
Building a database driven/ADA compliant website. 301-302
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