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CONTACT CENTER Digital Consumerism Changes the Face of the Contact Center By Randy Holl, CIO, Contact Solutions, a Verint Systems Company
CONTACT CENTER Customer Analytics to Fuel Change and Create an Advantage By Dayton Semerjian, Chief Customer Care Officer and Managing Director, LPL Financial
CONTACT CENTER DATAMARK: Helping Businesses Focus on Core Activities with Impactful BPO By Fergal O'Donnell, VP of Technology; Shawn Ollis, VP of Global Operations; Randy Arellano, VP of Sales and Marketing

Don't Call it a Contact Center - The... By Julio Badin, Senior Vice President,...
Don't Call it a Contact Center - The DFW Experience Hub By Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport
Customer Experience Benefits of... By Janie Frank, Knowledge Management...
Customer Experience Benefits of Contact Center Services By Janie Frank, Knowledge Management Analyst, Hunter Douglas
Contact Center - Trends and... By Supantha Banerjee, CIO, PSC Metals, Inc.
Contact Center - Trends and Opportunities By Supantha Banerjee, CIO, PSC Metals, Inc.
Successful Contact Center Cloud... By Scott Prater, VP of Technology, PPT...
Successful Contact Center Cloud Migrations By Scott Prater, VP of Technology, PPT Solutions
Role of Cloud in Contact Center By Jeff Linden, SVP-IT & CIO, Red Roof Inn
Role of Cloud in Contact Center By Jeff Linden, SVP-IT & CIO, Red Roof Inn

Using Technology: The Journey to Build and...
By Billie Sue Durden, Director, Meadows...
From Agent To Advocate
By Rob Gofourth, Vice President,...

Customer Analytics to Fuel Change and Create an Advantage
By Dayton Semerjian, Chief Customer Care Officer and Managing Director, LPL Financial

The Face of an Organization
By Diana Jenkins, Director, Customer Care Center and Lauren Kriz, Marketing Specialist, Nicor Gas

TD [TSE: TD] The Strive to Glean... By Jeff Martin, CIO & SVP Corporate Platforms, TD [TSE: TD]
AUTO CANADA [TSE: ACQ] The Golden Age of BI Faded... By Patrycja Kujawa, Vice President, Information Management, Auto Canada [TSE: ACQ]
ZURICH INSURANCE GROUP [SWX: ZURN] Strategizing the... By Frank Verkerk, Group Chief Platform Officer, Zurich Insurance Group [SWX: ZURN]
STANLEY BLACK & DECKER Accelerating innovation in... By Yaron Flint, VP of Global Technology Validation & Sourcing at Stanley Black & Decker
CUSHMAN & WAKEFIELD Transforming Data Center... By Randy Borron, Managing Director, Data Center Advisory Group, Cushman & Wakefield
REGIONS BANK Computational Intelligence... By L. Miguel Encarnação, SVP, Enterprise Data and Analytics, Head of Data Visualization, Regions Bank
METLIFE [NYSE: MET] The Importance of... By Bill Pappas, Head of Global Technology & Operations, MetLife [NYSE: MET]
NATURA &CO Platform Engineering: A... By Renzo Petri, IT Director - Architecture, DevOps, Quality, Automation & IT Office, Natura &Co
ANYWHERE The False Enigma of Using... By John Zhan, SVP, Data and Analytics, Anywhere