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Accelerating modernization across government

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The Centers of Excellence

These centers are embedded in each agency and may change or grow to fit the needs of different sectors of government.

Artificial Intelligence

Accelerates adoption of Artificial Intelligence to discover insights at machine speed.

Cloud Adoption

Analyzes current systems and applications to provide recommendations for planning cloud migration.

Contact Center

Helps improve contact center delivery services and customer interactions.

Customer Experience

Works to develop a better understanding of customer needs and helps translate those findings into actions.

Data & Analytics

Helps make more efficient use of data management, analysis, and reporting capabilities.

Infrastructure Optimization

Assists in optimizing data centers and reducing infrastructure costs.
The Centers of Excellence have come in and started a positive cultural intervention at USDA.”
— Gary Washington, USDA CIO

Latest Update

November 02, 2023
Federal CX Summit to be Held Virtually November 16

By the Customer Experience Center of Excellence

Join Us!

We’re looking for highly skilled professionals that are passionate about making a positive impact in the government and thrive in fast paced environments.

Career Opportunities