Customer Service Archives - OpenText Blogs

Line of Business

Customer Service

Customer success is your secret growth engine – but are you using it right?

Customer success is your secret growth engine – but are you using it right?

November 15, 2024 • 4 minute read

Elevate policyholder and claims experience with OpenText Communications

Elevate policyholder and claims experience with OpenText Communications

November 12, 2024 • 3 minute read

Celebrating the human touch: how Autoscore impacts customer service quality

Celebrating the human touch: how Autoscore impacts customer service quality

October 11, 2024 • 5 minute read

Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud

Baptist Hospitals of Southeast Texas makes more time for patient care by moving fax services to the cloud

October 3, 2024 • 4 minute read

Make magic with integrated rich media in digital experience management

Make magic with integrated rich media in digital experience management

August 28, 2024 • 3 minute read

Is your Contact Center as a Service PCI-DSS compliant?

Is your Contact Center as a Service PCI-DSS compliant?

July 26, 2024 • 4 minute read

Embark on a journey to next-level personalization

Embark on a journey to next-level personalization

July 25, 2024 • 4 minute read

Self-service content and experience at your fingertips

Self-service content and experience at your fingertips

July 23, 2024 • 4 minute read

What’s new in OpenText Aviator Search

What’s new in OpenText Aviator Search

July 23, 2024 • 3 minute read

Reimagine information with Cloud Editions (CE) 24.3

Reimagine information with Cloud Editions (CE) 24.3

July 16, 2024 • 7 minute read

10 ways AXM and AI raise the bar for customer service and customer success

10 ways AXM and AI raise the bar for customer service and customer success

July 8, 2024 • 5 minute read

10 common objectives in customer service and customer success

10 common objectives in customer service and customer success

July 2, 2024 • 5 minute read

1

…

.wp-block-group{box-sizing:border-box;}:where(.wp-block-group.wp-block-group-is-layout-constrained){position:relative;}:root{--wp-admin-theme-color:#007cba;--wp-admin-theme-color--rgb:0,124,186;--wp-admin-theme-color-darker-10:#006ba1;--wp-admin-theme-color-darker-10--rgb:0,107,161;--wp-admin-theme-color-darker-20:#005a87;--wp-admin-theme-color-darker-20--rgb:0,90,135;--wp-admin-border-width-focus:2px;--wp-block-synced-color:#7a00df;--wp-block-synced-color--rgb:122,0,223;--wp-bound-block-color:var(--wp-block-synced-color);}@media (min-resolution:192dpi){:root{--wp-admin-border-width-focus:1.5px;}}.wp-element-button{cursor:pointer;}:root{--wp--preset--font-size--normal:16px;--wp--preset--font-size--huge:42px;}:root .has-very-light-gray-background-color{background-color:#eee;}:root .has-very-dark-gray-background-color{background-color:#313131;}:root .has-very-light-gray-color{color:#eee;}:root .has-very-dark-gray-color{color:#313131;}:root .has-vivid-green-cyan-to-vivid-cyan-blue-gradient-background{background:linear-gradient(135deg,#00d084,#0693e3);}:root .has-purple-crush-gradient-background{background:linear-gradient(135deg,#34e2e4,#4721fb 50%,#ab1dfe);}:root .has-hazy-dawn-gradient-background{background:linear-gradient(135deg,#faaca8,#dad0ec);}:root .has-subdued-olive-gradient-background{background:linear-gradient(135deg,#fafae1,#67a671);}:root .has-atomic-cream-gradient-background{background:linear-gradient(135deg,#fdd79a,#004a59);}:root .has-nightshade-gradient-background{background:linear-gradient(135deg,#330968,#31cdcf);}:root .has-midnight-gradient-background{background:linear-gradient(135deg,#020381,#2874fc);}.has-regular-font-size{font-size:1em;}.has-larger-font-size{font-size:2.625em;}.has-normal-font-size{font-size:var(--wp--preset--font-size--normal);}.has-huge-font-size{font-size:var(--wp--preset--font-size--huge);}.has-text-align-center{text-align:center;}.has-text-align-left{text-align:left;}.has-text-align-right{text-align:right;}#end-resizable-editor-section{display:none;}.aligncenter{clear:both;}.items-justified-left{justify-content:flex-start;}.items-justified-center{justify-content:center;}.items-justified-right{justify-content:flex-end;}.items-justified-space-between{justify-content:space-between;}.screen-reader-text{border:0;clip:rect(1px,1px,1px,1px);clip-path:inset(50%);height:1px;margin:-1px;overflow:hidden;padding:0;position:absolute;width:1px;word-wrap:normal !important;}.screen-reader-text:focus{background-color:#ddd;clip:auto !important;clip-path:none;color:#444;display:block;font-size:1em;height:auto;left:5px;line-height:normal;padding:15px 23px 14px;text-decoration:none;top:5px;width:auto;z-index:100000;}html :where(.has-border-color){border-style:solid;}html :where([style*=border-top-color]){border-top-style:solid;}html :where([style*=border-right-color]){border-right-style:solid;}html :where([style*=border-bottom-color]){border-bottom-style:solid;}html :where([style*=border-left-color]){border-left-style:solid;}html :where([style*=border-width]){border-style:solid;}html :where([style*=border-top-width]){border-top-style:solid;}html :where([style*=border-right-width]){border-right-style:solid;}html :where([style*=border-bottom-width]){border-bottom-style:solid;}html :where([style*=border-left-width]){border-left-style:solid;}html :where(img[class*=wp-image-]){height:auto;max-width:100%;}:where(figure){margin:0 0 1em;}html :where(.is-position-sticky){--wp-admin--admin-bar--position-offset:var(--wp-admin--admin-bar--height,0px);}@media screen and (max-width:600px){html :where(.is-position-sticky){--wp-admin--admin-bar--position-offset:0px;}}.skip-link.screen-reader-text{border:0;clip:rect(1px,1px,1px,1px);clip-path:inset(50%);height:1px;margin:-1px;overflow:hidden;padding:0;position:absolute !important;width:1px;word-wrap:normal !important;}.skip-link.screen-reader-text:focus{background-color:#eee;clip:auto !important;clip-path:none;color:#444;display:block;font-size:1em;height:auto;left:5px;line-height:normal;padding:15px 23px 14px;text-decoration:none;top:5px;width:auto;z-index:100000;}