乐胖代购免代理版

{"id":"https://openalex.org/W2944227781","doi":"https://doi.org/10.5753/isys.2018.371","title":"Implanta\u00e7\u00e3o do m\u00f3dulo de Gest\u00e3o da Configura\u00e7\u00e3o do framework ITIL: um estudo de caso","display_name":"Implanta\u00e7\u00e3o do m\u00f3dulo de Gest\u00e3o da Configura\u00e7\u00e3o do framework ITIL: um estudo de caso","publication_year":2018,"publication_date":"2018-12-10","ids":{"openalex":"https://openalex.org/W2944227781","doi":"https://doi.org/10.5753/isys.2018.371","mag":"2944227781"},"language":"pt","primary_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.5753/isys.2018.371","pdf_url":"https://sol.sbc.org.br/journals/index.php/isys/article/download/371/383","source":{"id":"https://openalex.org/S4210191133","display_name":"iSys - Brazilian Journal of Information Systems","issn_l":"1984-2902","issn":["1984-2902"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310312150","host_organization_name":"Brazilian Computer Society","host_organization_lineage":["https://openalex.org/P4310312150"],"host_organization_lineage_names":["Brazilian Computer Society"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true},"type":"article","type_crossref":"journal-article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://sol.sbc.org.br/journals/index.php/isys/article/download/371/383","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065022217","display_name":"Fernando Couto","orcid":null},"institutions":[{"id":"https://openalex.org/I170935008","display_name":"Pontif\u00edcia Universidade Cat\u00f3lica de Minas Gerais","ror":"https://ror.org/03j1rr444","country_code":"BR","type":"education","lineage":["https://openalex.org/I170935008"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Fernando Couto","raw_affiliation_strings":["Pontif\u00edcia Universidade Cat\u00f3lica de Minas Gerais"],"affiliations":[{"raw_affiliation_string":"Pontif\u00edcia Universidade Cat\u00f3lica de Minas Gerais","institution_ids":["https://openalex.org/I170935008"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089927084","display_name":"Lucila Ishitani","orcid":"https://orcid.org/0000-0001-8565-8386"},"institutions":[{"id":"https://openalex.org/I170935008","display_name":"Pontif\u00edcia Universidade Cat\u00f3lica de Minas Gerais","ror":"https://ror.org/03j1rr444","country_code":"BR","type":"education","lineage":["https://openalex.org/I170935008"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Lucila Ishitani","raw_affiliation_strings":["Pontif\u00edcia Universidade Cat\u00f3lica de Minas Gerais"],"affiliations":[{"raw_affiliation_string":"Pontif\u00edcia Universidade Cat\u00f3lica de Minas Gerais","institution_ids":["https://openalex.org/I170935008"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":0,"currency":"USD","value_usd":0,"provenance":"doaj"},"apc_paid":null,"fwci":0.0,"has_fulltext":true,"fulltext_origin":"pdf","cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":0,"max":62},"biblio":{"volume":"11","issue":"3","first_page":"70","last_page":"89"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9945,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9945,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.98,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9784,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.46611434},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44314337},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.42170277},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3507812},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3444835},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.23104173},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":true,"landing_page_url":"https://doi.org/10.5753/isys.2018.371","pdf_url":"https://sol.sbc.org.br/journals/index.php/isys/article/download/371/383","source":{"id":"https://openalex.org/S4210191133","display_name":"iSys - Brazilian Journal of Information Systems","issn_l":"1984-2902","issn":["1984-2902"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310312150","host_organization_name":"Brazilian Computer Society","host_organization_lineage":["https://openalex.org/P4310312150"],"host_organization_lineage_names":["Brazilian Computer Society"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true}],"best_oa_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.5753/isys.2018.371","pdf_url":"https://sol.sbc.org.br/journals/index.php/isys/article/download/371/383","source":{"id":"https://openalex.org/S4210191133","display_name":"iSys - Brazilian Journal of Information Systems","issn_l":"1984-2902","issn":["1984-2902"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310312150","host_organization_name":"Brazilian Computer Society","host_organization_lineage":["https://openalex.org/P4310312150"],"host_organization_lineage_names":["Brazilian Computer Society"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true},"sustainable_development_goals":[],"grants":[],"datasets":[],"versions":[],"referenced_works_count":13,"referenced_works":["https://openalex.org/W1481216555","https://openalex.org/W1501592817","https://openalex.org/W1973704684","https://openalex.org/W199850430","https://openalex.org/W2009733521","https://openalex.org/W2025313379","https://openalex.org/W2027538823","https://openalex.org/W2112899925","https://openalex.org/W2480073569","https://openalex.org/W2732906186","https://openalex.org/W2733209033","https://openalex.org/W2775130623","https://openalex.org/W4229638760"],"related_works":["https://openalex.org/W3209241498","https://openalex.org/W2980164204","https://openalex.org/W2979662640","https://openalex.org/W2748952813","https://openalex.org/W2522683854","https://openalex.org/W2510474619","https://openalex.org/W2370448826","https://openalex.org/W2166886753","https://openalex.org/W2085424253","https://openalex.org/W1996112973"],"abstract_inverted_index":{"Este":[0],"trabalho":[1],"se":[2],"baseia":[3],"no":[4],"funcionamento":[5],"de":[6,10,12,14,20,29,44,58,73,82,97,107,114],"um":[7,65,71],"dos":[8],"modelos":[9],"gest\u00e3o":[11],"servi\u00e7os":[13],"TI":[15],"mais":[16],"utilizados":[17],"pelas":[18],"organiza\u00e7\u00f5es":[19],"todo":[21],"o":[22,24,27,31,75,80],"mundo,":[23],"ITIL.":[25],"Com":[26],"objetivo":[28,77],"expandir":[30],"conhecimento":[32],"na":[33],"\u00e1rea,":[34],"a":[35,54],"principal":[36,76],"proposta":[37],"deste":[38],"artigo":[39],"\u00e9":[40,78],"expor":[41],"experi\u00eancias,":[42],"pontos":[43],"vistas,":[45],"cr\u00edticas":[46],"e":[47,52,87,110],"valor":[48],"agregado":[49],"gerados":[50],"durante":[51],"ap\u00f3s":[53],"implanta\u00e7\u00e3o":[55,99,115],"do":[56,84,89,104],"m\u00f3dulo":[57,90],"Gest\u00e3o":[59],"da":[60,62],"Configura\u00e7\u00e3o":[61],"ITIL":[63],"em":[64,91],"\u00f3rg\u00e3o":[66],"p\u00fablico":[67],"brasileiro.":[68],"Por":[69],"ser":[70],"caso":[72],"sucesso,":[74],"mensurar":[79],"n\u00edvel":[81],"satisfa\u00e7\u00e3o":[83],"usu\u00e1rio":[85],"direto":[86],"indireto":[88],"quest\u00e3o,":[92],"explorando":[93],"os":[94],"principais":[95],"benef\u00edcios":[96],"uma":[98],"baseada":[100],"nas":[101],"melhores":[102],"pr\u00e1ticas":[103],"campo,":[105],"al\u00e9m":[106],"propor":[108],"melhorias":[109],"sugest\u00f5es":[111],"aos":[112],"processos":[113],"futuros.":[116]},"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W2944227781","counts_by_year":[],"updated_date":"2024-12-10T01:01:17.232135","created_date":"2019-05-16"}