{"id":"https://openalex.org/W2559547704","doi":"https://doi.org/10.3390/ijgi5120227","title":"Closing the Skill Gap of Cloud CRM Application Services in Cloud Computing for Evaluating Big Data Solutions","display_name":"Closing the Skill Gap of Cloud CRM Application Services in Cloud Computing for Evaluating Big Data Solutions","publication_year":2016,"publication_date":"2016-12-02","ids":{"openalex":"https://openalex.org/W2559547704","doi":"https://doi.org/10.3390/ijgi5120227","mag":"2559547704"},"language":"en","primary_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.3390/ijgi5120227","pdf_url":"https://www.mdpi.com/2220-9964/5/12/227/pdf?version=1480663808","source":{"id":"https://openalex.org/S2764431341","display_name":"ISPRS International Journal of Geo-Information","issn_l":"2220-9964","issn":["2220-9964"],"is_oa":true,"is_in_doaj":true,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true},"type":"article","type_crossref":"journal-article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.mdpi.com/2220-9964/5/12/227/pdf?version=1480663808","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068766583","display_name":"You\u2010Shyang Chen","orcid":"https://orcid.org/0000-0002-3786-2881"},"institutions":[{"id":"https://openalex.org/I88780834","display_name":"Hwa Hsia University of Technology","ror":"https://ror.org/02mfjgm25","country_code":"TW","type":"education","lineage":["https://openalex.org/I88780834"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"You-Shyang Chen","raw_affiliation_strings":["Department of Information Management, Hwa Hsia University of Technology, 111, Gong Jhuan Rd., Chung Ho District, New Taipei City 235, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, Hwa Hsia University of Technology, 111, Gong Jhuan Rd., Chung Ho District, New Taipei City 235, Taiwan","institution_ids":["https://openalex.org/I88780834"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049419046","display_name":"Chien-Ku Lin","orcid":"https://orcid.org/0000-0002-6557-2304"},"institutions":[{"id":"https://openalex.org/I75357094","display_name":"National Yunlin University of Science and Technology","ror":"https://ror.org/04qkq2m54","country_code":"TW","type":"education","lineage":["https://openalex.org/I75357094"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Chien-Ku Lin","raw_affiliation_strings":["Department of Information Management, National Yunlin University of Science and Technology, 123, University Rd., Section 3, Douliou, Yunlin 640, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Yunlin University of Science and Technology, 123, University Rd., Section 3, Douliou, Yunlin 640, Taiwan","institution_ids":["https://openalex.org/I75357094"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045010612","display_name":"Huan-Ming Chuang","orcid":"https://orcid.org/0000-0001-8694-902X"},"institutions":[{"id":"https://openalex.org/I75357094","display_name":"National Yunlin University of Science and Technology","ror":"https://ror.org/04qkq2m54","country_code":"TW","type":"education","lineage":["https://openalex.org/I75357094"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Huan-Ming Chuang","raw_affiliation_strings":["Department of Information Management, National Yunlin University of Science and Technology, 123, University Rd., Section 3, Douliou, Yunlin 640, Taiwan"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Yunlin University of Science and Technology, 123, University Rd., Section 3, Douliou, Yunlin 640, Taiwan","institution_ids":["https://openalex.org/I75357094"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5049419046"],"corresponding_institution_ids":["https://openalex.org/I75357094"],"apc_list":{"value":1400,"currency":"CHF","value_usd":1515},"apc_paid":{"value":1400,"currency":"CHF","value_usd":1515},"fwci":1.244,"has_fulltext":true,"fulltext_origin":"pdf","cited_by_count":6,"citation_normalized_percentile":{"value":0.840536,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":82,"max":83},"biblio":{"volume":"5","issue":"12","first_page":"227","last_page":"227"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9939,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9939,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9829,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9568,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[],"concepts":[{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.78859955},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6020735},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5554995},{"id":"https://openalex.org/C15952604","wikidata":"https://www.wikidata.org/wiki/Q179012","display_name":"Project management","level":2,"score":0.4541556},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4376876},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.20692691},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.196944},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.19035143},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":true,"landing_page_url":"https://doi.org/10.3390/ijgi5120227","pdf_url":"https://www.mdpi.com/2220-9964/5/12/227/pdf?version=1480663808","source":{"id":"https://openalex.org/S2764431341","display_name":"ISPRS International Journal of Geo-Information","issn_l":"2220-9964","issn":["2220-9964"],"is_oa":true,"is_in_doaj":true,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true}],"best_oa_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.3390/ijgi5120227","pdf_url":"https://www.mdpi.com/2220-9964/5/12/227/pdf?version=1480663808","source":{"id":"https://openalex.org/S2764431341","display_name":"ISPRS International Journal of Geo-Information","issn_l":"2220-9964","issn":["2220-9964"],"is_oa":true,"is_in_doaj":true,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true},"sustainable_development_goals":[],"grants":[],"datasets":[],"versions":[],"referenced_works_count":36,"referenced_works":["https://openalex.org/W1506549152","https://openalex.org/W1566241536","https://openalex.org/W1603980564","https://openalex.org/W1658908529","https://openalex.org/W1777859530","https://openalex.org/W1965574250","https://openalex.org/W1978952809","https://openalex.org/W1982664461","https://openalex.org/W1998319658","https://openalex.org/W2015777294","https://openalex.org/W2026115807","https://openalex.org/W2030341195","https://openalex.org/W2036421701","https://openalex.org/W2043126501","https://openalex.org/W2045075507","https://openalex.org/W2045885285","https://openalex.org/W2050324040","https://openalex.org/W2050902273","https://openalex.org/W2056526681","https://openalex.org/W2083310967","https://openalex.org/W2086651574","https://openalex.org/W2088657354","https://openalex.org/W2094868194","https://openalex.org/W2096674699","https://openalex.org/W2125076373","https://openalex.org/W2143779823","https://openalex.org/W2143988225","https://openalex.org/W2153988897","https://openalex.org/W2182254212","https://openalex.org/W2476364625","https://openalex.org/W2513847245","https://openalex.org/W2686002271","https://openalex.org/W3122768711","https://openalex.org/W3151727758","https://openalex.org/W3172708666","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W4389340727","https://openalex.org/W4244478748","https://openalex.org/W4223488648","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2560439919","https://openalex.org/W2251605416","https://openalex.org/W2134969820","https://openalex.org/W1997222214"],"abstract_inverted_index":{"Information":[0],"systems":[1],"(IS)":[2],"continually":[3],"motivate":[4],"various":[5],"improvements":[6],"in":[7,18,46,97,217,228],"the":[8,42,50,53,58,64,94,131,150,157,175,184,190],"state-of-the-art":[9],"of":[10,55,60,66,87,159,177,211],"issues":[11,51],"and":[12,25,63,103,125,139,164,201,226,235],"solutions":[13],"for":[14,69,93],"advanced":[15],"geo-information":[16],"technologies":[17],"cloud":[19,70,82,160,179,204],"computing.":[20],"Reducing":[21],"IS":[22],"project":[23,56,61,88,135,137,162,181,185,232],"risks":[24],"improving":[26],"organizational":[27,67,140],"performance":[28,68,154,171,237],"has":[29],"become":[30],"an":[31],"important":[32],"issue.":[33],"This":[34],"study":[35,143,213,220],"proposes":[36],"a":[37,113,178],"research":[38,224],"framework,":[39,45],"constructed":[40],"from":[41],"Stimulus-Organism-Response":[43],"(S-O-R)":[44],"order":[47,218,229],"to":[48,129,219,230],"address":[49],"comprising":[52],"stimulus":[54],"risk,":[57,136],"organism":[59],"management,":[62,138],"response":[65],"service":[71],"solutions.":[72],"Cloud":[73],"customer":[74],"relationship":[75],"management":[76,89,172,234],"(cloud":[77],"CRM)":[78],"experts,":[79],"based":[80],"on":[81,169],"computing,":[83],"with":[84],"many":[85],"years":[86],"experience,":[90],"were":[91],"selected":[92],"interview":[95],"sample":[96],"this":[98,212],"study.":[99],"Decision":[100],"Making":[101],"Trial":[102],"Evaluation":[104],"Laboratory\u2013based":[105],"analytical":[106],"network":[107],"process":[108,153],"(DEMATEL":[109],"based-ANP,":[110],"DANP)":[111],"is":[112],"multiple-criteria":[114],"decision-making":[115],"(MCDM)":[116],"analysis":[117],"tool":[118],"that":[119,183],"does":[120],"not":[121],"have":[122],"prior":[123],"assumptions":[124],"it":[126],"was":[127],"used":[128],"experience":[130],"dynamic":[132],"relationships":[133],"among":[134],"performance.":[141],"The":[142,167,208],"results":[144],"include":[145],"three":[146],"directions:":[147],"(a)":[148],"Improving":[149],"internal":[151],"business":[152],"can":[155,173,186,197,214],"improve":[156,198],"efficiency":[158],"CRM":[161,180,205],"processes":[163],"activities;":[165],"(b)":[166],"emphasis":[168],"financial":[170],"reduce":[174,202],"cost":[176],"so":[182],"be":[187,215],"completed":[188],"within":[189],"approved":[191],"budget;":[192],"(c)":[193],"Meeting":[194],"user":[195,199,206],"needs":[196],"risk":[200,233],"negative":[203],"experience.":[207],"scientific":[209],"value":[210],"extended":[216],"different":[221],"projects,":[222],"through":[223],"methods":[225],"frameworks,":[227],"explore":[231],"corporate":[236],"improvements.":[238]},"abstract_inverted_index_v3":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W2559547704","counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2025-02-24T15:59:30.539517","created_date":"2016-12-08"}