{"id":"https://openalex.org/W4366591012","doi":"https://doi.org/10.1145/3544548.3581503","title":"Understanding the Benefits and Challenges of Deploying Conversational AI Leveraging Large Language Models for Public Health Intervention","display_name":"Understanding the Benefits and Challenges of Deploying Conversational AI Leveraging Large Language Models for Public Health Intervention","publication_year":2023,"publication_date":"2023-04-19","ids":{"openalex":"https://openalex.org/W4366591012","doi":"https://doi.org/10.1145/3544548.3581503"},"language":"en","primary_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.1145/3544548.3581503","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581503","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true},"type":"article","type_crossref":"proceedings-article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581503","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015228589","display_name":"Eunkyung Jo","orcid":"https://orcid.org/0000-0002-6494-3396"},"institutions":[{"id":"https://openalex.org/I60922564","display_name":"Naver (South Korea)","ror":"https://ror.org/04nzrnx83","country_code":"KR","type":"company","lineage":["https://openalex.org/I60922564"]},{"id":"https://openalex.org/I204250578","display_name":"University of California, Irvine","ror":"https://ror.org/04gyf1771","country_code":"US","type":"funder","lineage":["https://openalex.org/I204250578"]}],"countries":["KR","US"],"is_corresponding":false,"raw_author_name":"Eunkyung Jo","raw_affiliation_strings":["University of California, Irvine, United States and NAVER AI LAB, Korea, Republic of"],"affiliations":[{"raw_affiliation_string":"University of California, Irvine, United States and NAVER AI LAB, Korea, Republic of","institution_ids":["https://openalex.org/I60922564","https://openalex.org/I204250578"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088906729","display_name":"Daniel A. Epstein","orcid":"https://orcid.org/0000-0002-2657-6345"},"institutions":[{"id":"https://openalex.org/I204250578","display_name":"University of California, Irvine","ror":"https://ror.org/04gyf1771","country_code":"US","type":"funder","lineage":["https://openalex.org/I204250578"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Daniel A. Epstein","raw_affiliation_strings":["Informatics, University of California, Irvine, United States"],"affiliations":[{"raw_affiliation_string":"Informatics, University of California, Irvine, United States","institution_ids":["https://openalex.org/I204250578"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006893167","display_name":"Hyunhoon Jung","orcid":"https://orcid.org/0000-0002-5161-2782"},"institutions":[{"id":"https://openalex.org/I60922564","display_name":"Naver (South Korea)","ror":"https://ror.org/04nzrnx83","country_code":"KR","type":"company","lineage":["https://openalex.org/I60922564"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Hyunhoon Jung","raw_affiliation_strings":["Naver CLOUD, Korea, Republic of"],"affiliations":[{"raw_affiliation_string":"Naver CLOUD, Korea, Republic of","institution_ids":["https://openalex.org/I60922564"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062848438","display_name":"Young\u2010Ho Kim","orcid":"https://orcid.org/0000-0002-2681-2774"},"institutions":[{"id":"https://openalex.org/I60922564","display_name":"Naver (South Korea)","ror":"https://ror.org/04nzrnx83","country_code":"KR","type":"company","lineage":["https://openalex.org/I60922564"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Young-Ho Kim","raw_affiliation_strings":["NAVER AI Lab, Korea, Republic of"],"affiliations":[{"raw_affiliation_string":"NAVER AI Lab, Korea, Republic of","institution_ids":["https://openalex.org/I60922564"]}]}],"institution_assertions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":21.917,"has_fulltext":true,"fulltext_origin":"pdf","cited_by_count":79,"citation_normalized_percentile":{"value":0.999979,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"16"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9973,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9973,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9962,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9918,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8274442}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8274442},{"id":"https://openalex.org/C2779998236","wikidata":"https://www.wikidata.org/wiki/Q223270","display_name":"Loneliness","level":2,"score":0.5328952},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.5028064},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.47650257},{"id":"https://openalex.org/C2780665704","wikidata":"https://www.wikidata.org/wiki/Q959298","display_name":"Intervention (counseling)","level":2,"score":0.47638744},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.46260178},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.46131253},{"id":"https://openalex.org/C138816342","wikidata":"https://www.wikidata.org/wiki/Q189603","display_name":"Public health","level":2,"score":0.4557923},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.45327532},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.43866354},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3895427},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33948797},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.327923},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.25755078},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.22535038},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.21585426},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.19840142},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.15861356},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"is_oa":true,"landing_page_url":"https://doi.org/10.1145/3544548.3581503","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581503","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true},{"is_oa":true,"landing_page_url":"https://escholarship.org/uc/item/69q9m07s","pdf_url":"https://escholarship.org/content/qt69q9m07s/qt69q9m07s.pdf?t=rufzoo","source":{"id":"https://openalex.org/S4306400115","display_name":"eScholarship (California Digital Library)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_indexed_in_scopus":false,"is_core":false,"host_organization":"https://openalex.org/I2801248553","host_organization_name":"California Digital Library","host_organization_lineage":["https://openalex.org/I2801248553"],"host_organization_lineage_names":["California Digital Library"],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true}],"best_oa_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.1145/3544548.3581503","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581503","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true},"sustainable_development_goals":[],"grants":[],"datasets":[],"versions":[],"referenced_works_count":70,"referenced_works":["https://openalex.org/W1587602269","https://openalex.org/W1964903102","https://openalex.org/W1979290264","https://openalex.org/W2032160998","https://openalex.org/W2051114287","https://openalex.org/W2061376642","https://openalex.org/W2097219193","https://openalex.org/W2107380184","https://openalex.org/W2119698661","https://openalex.org/W2127577072","https://openalex.org/W2143499712","https://openalex.org/W2160211475","https://openalex.org/W2268084543","https://openalex.org/W2609946242","https://openalex.org/W2795571593","https://openalex.org/W2795752571","https://openalex.org/W2896457183","https://openalex.org/W2897690397","https://openalex.org/W2898668935","https://openalex.org/W2898927616","https://openalex.org/W2941540847","https://openalex.org/W2946143427","https://openalex.org/W2962796276","https://openalex.org/W2968297680","https://openalex.org/W2985719233","https://openalex.org/W2996854111","https://openalex.org/W2997049449","https://openalex.org/W3008215350","https://openalex.org/W3009903763","https://openalex.org/W3015322406","https://openalex.org/W3029922759","https://openalex.org/W3031084116","https://openalex.org/W3031532441","https://openalex.org/W3049583205","https://openalex.org/W3084929246","https://openalex.org/W3094018806","https://openalex.org/W3105451204","https://openalex.org/W3108291976","https://openalex.org/W3121068758","https://openalex.org/W3133702157","https://openalex.org/W3134678353","https://openalex.org/W3157597346","https://openalex.org/W3159541715","https://openalex.org/W3159739639","https://openalex.org/W3161117915","https://openalex.org/W3162302737","https://openalex.org/W3163562865","https://openalex.org/W3164718925","https://openalex.org/W3172480024","https://openalex.org/W3174098556","https://openalex.org/W3177813494","https://openalex.org/W3183473388","https://openalex.org/W3186804217","https://openalex.org/W3198324653","https://openalex.org/W3203404543","https://openalex.org/W4220747294","https://openalex.org/W4224308101","https://openalex.org/W4224979805","https://openalex.org/W4225012671","https://openalex.org/W4225013596","https://openalex.org/W4225014968","https://openalex.org/W4225162252","https://openalex.org/W4225388974","https://openalex.org/W4226267185","https://openalex.org/W4229005866","https://openalex.org/W4229506649","https://openalex.org/W4281840290","https://openalex.org/W4297801719","https://openalex.org/W4309617721","https://openalex.org/W4385573343"],"related_works":["https://openalex.org/W4387007686","https://openalex.org/W4383501580","https://openalex.org/W4382052417","https://openalex.org/W4313813117","https://openalex.org/W4214931137","https://openalex.org/W3192088754","https://openalex.org/W3176146353","https://openalex.org/W3112311188","https://openalex.org/W3084631705","https://openalex.org/W2317255260"],"abstract_inverted_index":{"Recent":[0],"large":[1],"language":[2],"models":[3],"(LLMs)":[4],"have":[5,17],"advanced":[6],"the":[7,18,43,79,81,84,98],"quality":[8],"of":[9,45,93,115,131],"open-ended":[10],"conversations":[11],"with":[12,71],"chatbots.":[13],"Although":[14],"LLM-driven":[15,116,135],"chatbots":[16,117,136],"potential":[19],"to":[20,52,119],"support":[21,53],"public":[22,99,123,138],"health":[23,100,126,139],"interventions":[24],"by":[25,63],"monitoring":[26,62],"populations":[27],"at":[28],"scale":[29],"through":[30],"empathetic":[31],"interactions,":[32],"their":[33],"use":[34],"in":[35,121],"real-world":[36],"settings":[37],"is":[38],"underexplored.":[39],"We":[40,128],"thus":[41],"examine":[42],"case":[44],"CareCall,":[46],"an":[47],"open-domain":[48],"chatbot":[49],"that":[50,113],"aims":[51],"socially":[54],"isolated":[55],"individuals":[56],"via":[57],"check-up":[58],"phone":[59],"calls":[60],"and":[61,69,83,102,106,124,133],"teleoperators.":[64],"Through":[65],"focus":[66],"group":[67],"observations":[68],"interviews":[70],"34":[72],"people":[73],"from":[74],"three":[75],"stakeholder":[76],"groups,":[77],"including":[78,141],"users,":[80],"teleoperators,":[82],"developers,":[85],"we":[86],"found":[87],"CareCall":[88],"offered":[89],"a":[90],"holistic":[91],"understanding":[92],"each":[94],"individual":[95],"while":[96],"offloading":[97],"workload":[101],"helped":[103],"mitigate":[104],"loneliness":[105],"emotional":[107],"burdens.":[108],"However,":[109],"our":[110],"findings":[111],"highlight":[112],"traits":[114],"led":[118],"challenges":[120],"supporting":[122],"personal":[125],"needs.":[127],"discuss":[129],"considerations":[130],"designing":[132],"deploying":[134],"for":[137],"intervention,":[140],"tensions":[142],"among":[143],"stakeholders":[144],"around":[145],"system":[146],"expectations.":[147]},"abstract_inverted_index_v3":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W4366591012","counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":60},{"year":2023,"cited_by_count":15},{"year":2022,"cited_by_count":1}],"updated_date":"2025-03-29T17:12:17.713592","created_date":"2023-04-23"}