{"id":"https://openalex.org/W2994524178","doi":"https://doi.org/10.1145/3368640.3368656","title":"Knowledge retention through observation of instant messaging systems","display_name":"Knowledge retention through observation of instant messaging systems","publication_year":2019,"publication_date":"2019-11-28","ids":{"openalex":"https://openalex.org/W2994524178","doi":"https://doi.org/10.1145/3368640.3368656","mag":"2994524178"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1145/3368640.3368656","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"proceedings-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101855054","display_name":"Jo\u00e3o Costa","orcid":"https://orcid.org/0000-0002-4056-130X"},"institutions":[{"id":"https://openalex.org/I56125125","display_name":"Polytechnic Institute of Viseu","ror":"https://ror.org/0235kxk33","country_code":"PT","type":"education","lineage":["https://openalex.org/I56125125"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Jo\u00e3o Costa","raw_affiliation_strings":["Polytechnic Institute of Viseu, Viseu, Portugal"],"affiliations":[{"raw_affiliation_string":"Polytechnic Institute of Viseu, Viseu, Portugal","institution_ids":["https://openalex.org/I56125125"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050376253","display_name":"Rui Pedro Duarte","orcid":"https://orcid.org/0000-0002-6819-0985"},"institutions":[{"id":"https://openalex.org/I56125125","display_name":"Polytechnic Institute of Viseu","ror":"https://ror.org/0235kxk33","country_code":"PT","type":"education","lineage":["https://openalex.org/I56125125"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Rui P. Duarte","raw_affiliation_strings":["Polytechnic Institute of Viseu, Viseu, Portugal"],"affiliations":[{"raw_affiliation_string":"Polytechnic Institute of Viseu, Viseu, Portugal","institution_ids":["https://openalex.org/I56125125"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002156437","display_name":"Carlos Cunha","orcid":"https://orcid.org/0000-0002-2754-5401"},"institutions":[{"id":"https://openalex.org/I56125125","display_name":"Polytechnic Institute of Viseu","ror":"https://ror.org/0235kxk33","country_code":"PT","type":"education","lineage":["https://openalex.org/I56125125"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Carlos Cunha","raw_affiliation_strings":["Polytechnic Institute of Viseu, Viseu, Portugal"],"affiliations":[{"raw_affiliation_string":"Polytechnic Institute of Viseu, Viseu, Portugal","institution_ids":["https://openalex.org/I56125125"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5003752394","display_name":"Jo\u00e3o Menoita","orcid":null},"institutions":[{"id":"https://openalex.org/I56125125","display_name":"Polytechnic Institute of Viseu","ror":"https://ror.org/0235kxk33","country_code":"PT","type":"education","lineage":["https://openalex.org/I56125125"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Jo\u00e3o Menoita","raw_affiliation_strings":["Polytechnic Institute of Viseu, Viseu, Portugal"],"affiliations":[{"raw_affiliation_string":"Polytechnic Institute of Viseu, Viseu, Portugal","institution_ids":["https://openalex.org/I56125125"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":0,"max":61},"biblio":{"volume":"22","issue":null,"first_page":"105","last_page":"110"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9961,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9961,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9949,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12761","display_name":"Data Stream Mining Techniques","score":0.9839,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/instant-messaging","display_name":"Instant messaging","score":0.6167336},{"id":"https://openalex.org/keywords/instant","display_name":"Instant","score":0.6065813},{"id":"https://openalex.org/keywords/knowledge-retention","display_name":"Knowledge retention","score":0.5270023},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"Technology Adoption","score":0.520613}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8210288},{"id":"https://openalex.org/C2985487447","wikidata":"https://www.wikidata.org/wiki/Q58199","display_name":"Instant messaging","level":2,"score":0.6167336},{"id":"https://openalex.org/C76178495","wikidata":"https://www.wikidata.org/wiki/Q4808784","display_name":"Asset (computer security)","level":2,"score":0.6115784},{"id":"https://openalex.org/C2779432360","wikidata":"https://www.wikidata.org/wiki/Q16963779","display_name":"Instant","level":2,"score":0.6065813},{"id":"https://openalex.org/C2985756769","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge retention","level":2,"score":0.5270023},{"id":"https://openalex.org/C2777212361","wikidata":"https://www.wikidata.org/wiki/Q5127848","display_name":"Class (philosophy)","level":2,"score":0.47173965},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45843086},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.45382297},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.39889526},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1976307},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.16595474},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1145/3368640.3368656","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.48,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":34,"referenced_works":["https://openalex.org/W1496253462","https://openalex.org/W1508178495","https://openalex.org/W1523171189","https://openalex.org/W1552847225","https://openalex.org/W1970909158","https://openalex.org/W2001829221","https://openalex.org/W2011543756","https://openalex.org/W2022855932","https://openalex.org/W2028140375","https://openalex.org/W2056698510","https://openalex.org/W2073045008","https://openalex.org/W2101234009","https://openalex.org/W2101746535","https://openalex.org/W2101880260","https://openalex.org/W2107084678","https://openalex.org/W2108564850","https://openalex.org/W2119572012","https://openalex.org/W2119859154","https://openalex.org/W2120605372","https://openalex.org/W2122410182","https://openalex.org/W2135813353","https://openalex.org/W2141975087","https://openalex.org/W2143017621","https://openalex.org/W2162077280","https://openalex.org/W2187446018","https://openalex.org/W2341587966","https://openalex.org/W2519974261","https://openalex.org/W2611049140","https://openalex.org/W2766505384","https://openalex.org/W2928158432","https://openalex.org/W2953320089","https://openalex.org/W2956168603","https://openalex.org/W4214810323","https://openalex.org/W4244305208"],"related_works":["https://openalex.org/W4249679496","https://openalex.org/W4238418407","https://openalex.org/W2799193527","https://openalex.org/W27875163","https://openalex.org/W2388757879","https://openalex.org/W2367021266","https://openalex.org/W2361008199","https://openalex.org/W2165646497","https://openalex.org/W2018813611","https://openalex.org/W1977341556"],"abstract_inverted_index":{"Knowledge":[0],"is":[1],"the":[2,38,58,73,85,98],"most":[3],"valuable":[4,16],"asset":[5],"in":[6,37,76],"today's":[7],"organizations.":[8],"Since":[9],"it":[10,48,55],"offers":[11],"an":[12,29],"unbeatable":[13],"competitive":[14],"advantage,":[15],"knowledge":[17,33,43,70],"demands":[18],"strict":[19],"management":[20],"principles":[21],"to":[22,31,51],"avoid":[23],"being":[24],"lost.":[25],"Instant":[26],"messengers":[27],"provide":[28],"opportunity":[30],"gather":[32],"passed":[34],"through":[35],"individuals":[36],"organization.":[39,59],"By":[40],"modeling":[41],"that":[42],"using":[44,78],"machine":[45,79,91],"learning":[46,80,92],"techniques,":[47],"becomes":[49],"possible":[50],"retain":[52],"and":[53,68,90],"make":[54],"ubiquitous":[56],"throughout":[57],"This":[60],"paper":[61],"presents":[62],"a":[63],"solution":[64,83],"for":[65,103],"gathering,":[66],"modeling,":[67],"retrieving":[69],"associated":[71],"with":[72,100],"technical":[74],"support":[75],"organizations,":[77],"algorithms.":[81,93],"The":[82,94],"comprises":[84],"architecture,":[86],"data":[87],"preparation":[88],"techniques":[89],"experimental":[95],"evaluation":[96],"exhibits":[97],"algorithms":[99],"better":[101],"performance":[102],"this":[104],"class":[105],"of":[106],"problems.":[107]},"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W2994524178","counts_by_year":[],"updated_date":"2024-12-05T00:38:42.798642","created_date":"2019-12-13"}