{"id":"https://openalex.org/W2130550876","doi":"https://doi.org/10.1145/2389176.2389186","title":"Newcomer integration and learning in technical support communities for open source software","display_name":"Newcomer integration and learning in technical support communities for open source software","publication_year":2012,"publication_date":"2012-10-27","ids":{"openalex":"https://openalex.org/W2130550876","doi":"https://doi.org/10.1145/2389176.2389186","mag":"2130550876"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1145/2389176.2389186","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"proceedings-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5046021570","display_name":"Vandana Singh","orcid":"https://orcid.org/0000-0002-9800-0505"},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Vandana Singh","raw_affiliation_strings":["University of Tennessee, Knoxville, TN, USA"],"affiliations":[{"raw_affiliation_string":"University of Tennessee, Knoxville, TN, USA","institution_ids":["https://openalex.org/I75027704"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5046021570"],"corresponding_institution_ids":["https://openalex.org/I75027704"],"apc_list":null,"apc_paid":null,"fwci":1.01,"has_fulltext":true,"fulltext_origin":"ngrams","cited_by_count":26,"citation_normalized_percentile":{"value":0.827512,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":92},"biblio":{"volume":null,"issue":null,"first_page":"65","last_page":"74"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.999,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.999,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9988,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9899,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-community","display_name":"Online Community","score":0.5056169},{"id":"https://openalex.org/keywords/learning-community","display_name":"Learning community","score":0.43122417}],"concepts":[{"id":"https://openalex.org/C2988343187","wikidata":"https://www.wikidata.org/wiki/Q1130645","display_name":"Open source software","level":3,"score":0.73841953},{"id":"https://openalex.org/C3018397939","wikidata":"https://www.wikidata.org/wiki/Q3644502","display_name":"Open source","level":3,"score":0.65812635},{"id":"https://openalex.org/C548217200","wikidata":"https://www.wikidata.org/wiki/Q251","display_name":"Java","level":2,"score":0.6285361},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.52430546},{"id":"https://openalex.org/C2778165684","wikidata":"https://www.wikidata.org/wiki/Q6576792","display_name":"Online community","level":2,"score":0.5056169},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.46827984},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.466899},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44710192},{"id":"https://openalex.org/C39343751","wikidata":"https://www.wikidata.org/wiki/Q1040098","display_name":"Learning community","level":2,"score":0.43122417},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.341829},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.32441494},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.28447664},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.25369108},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.19128066},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1145/2389176.2389186","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.41,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":20,"referenced_works":["https://openalex.org/W1501161035","https://openalex.org/W1859339560","https://openalex.org/W1968760319","https://openalex.org/W1995943332","https://openalex.org/W2002368823","https://openalex.org/W2011016214","https://openalex.org/W2027253226","https://openalex.org/W2031857792","https://openalex.org/W2036127744","https://openalex.org/W2056510402","https://openalex.org/W2071106879","https://openalex.org/W2071345422","https://openalex.org/W2110800699","https://openalex.org/W2129251351","https://openalex.org/W2132613313","https://openalex.org/W2136421959","https://openalex.org/W2143173754","https://openalex.org/W2150461333","https://openalex.org/W3124560715","https://openalex.org/W74742851"],"related_works":["https://openalex.org/W4387839566","https://openalex.org/W4376877853","https://openalex.org/W4250928611","https://openalex.org/W2611219800","https://openalex.org/W1977393088","https://openalex.org/W1964405022","https://openalex.org/W167327709","https://openalex.org/W166480398","https://openalex.org/W1612808768","https://openalex.org/W1493891899"],"abstract_inverted_index":{"In":[0,94],"this":[1],"paper":[2],"we":[3],"present":[4],"results":[5],"of":[6,44,75,92,121,127,136],"an":[7],"NSF":[8],"funded":[9],"project":[10],"on":[11],"exploring":[12],"and":[13,38,60,73,133],"understanding":[14],"cyber":[15],"learning":[16],"that":[17,51,66,84,118],"happens":[18],"in":[19,46,56,130,148],"online":[20,150],"open":[21],"source":[22],"software":[23],"(OSS)":[24],"communities":[25,35],"for":[26,89,143],"technical":[27],"support.":[28],"We":[29,64,80,116,138],"look":[30],"across":[31],"multiple":[32],"OSS":[33],"support":[34],"(Firefox,":[36],"Java,":[37],"Koha)":[39],"to":[40,105,145],"understand":[41],"the":[42,49,52,114,131],"behavior":[43],"newcomers":[45,67,101,144],"these":[47,149],"communities,":[48],"role":[50,126],"community":[53,85,132],"response":[54,86],"plays":[55],"their":[57],"continued":[58,90],"participation":[59,91],"newcomer":[61],"best":[62,141],"practices.":[63],"found":[65,82,117],"are":[68],"not":[69],"a":[70,110,125],"homogenous":[71],"group":[72],"majority":[74],"them":[76],"display":[77],"\"model\"":[78],"behavior.":[79],"also":[81,139],"out":[83],"is":[87],"critical":[88],"newcomers.":[93],"our":[95],"dataset,":[96],"almost":[97],"all":[98],"non":[99],"returning":[100],"can":[102],"be":[103,146],"attributed":[104],"receiving":[106],"no":[107],"reply":[108,112],"or":[109],"condescending":[111],"from":[113],"community.":[115],"one":[119],"third":[120],"newcomers'":[122],"transition":[123],"into":[124],"help":[128],"givers":[129],"demonstrate":[134],"evidence":[135],"learning.":[137],"highlight":[140],"practices":[142],"successful":[147],"communities.":[151]},"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W2130550876","counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1}],"updated_date":"2025-01-08T05:19:11.948439","created_date":"2016-06-24"}