{"id":"https://openalex.org/W1965631034","doi":"https://doi.org/10.1145/1643823.1643874","title":"A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty","display_name":"A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty","publication_year":2009,"publication_date":"2009-10-27","ids":{"openalex":"https://openalex.org/W1965631034","doi":"https://doi.org/10.1145/1643823.1643874","mag":"1965631034"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1145/1643823.1643874","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"proceedings-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089265601","display_name":"Magno Queiroz","orcid":"https://orcid.org/0000-0001-6634-8745"},"institutions":[{"id":"https://openalex.org/I41455075","display_name":"Universidade Federal de Campina Grande","ror":"https://ror.org/00eftnx64","country_code":"BR","type":"education","lineage":["https://openalex.org/I41455075"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Magno Queiroz","raw_affiliation_strings":["Federal University of Campina Grande, Campina Grande, Brazil"],"affiliations":[{"raw_affiliation_string":"Federal University of Campina Grande, Campina Grande, Brazil","institution_ids":["https://openalex.org/I41455075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110142923","display_name":"Ant\u00e3o Moura","orcid":null},"institutions":[{"id":"https://openalex.org/I41455075","display_name":"Universidade Federal de Campina Grande","ror":"https://ror.org/00eftnx64","country_code":"BR","type":"education","lineage":["https://openalex.org/I41455075"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Ant\u00e3o Moura","raw_affiliation_strings":["Federal University of Campina Grande, Campina Grande, Brazil"],"affiliations":[{"raw_affiliation_string":"Federal University of Campina Grande, Campina Grande, Brazil","institution_ids":["https://openalex.org/I41455075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111486828","display_name":"Jacques Sauv\u00e9","orcid":null},"institutions":[{"id":"https://openalex.org/I41455075","display_name":"Universidade Federal de Campina Grande","ror":"https://ror.org/00eftnx64","country_code":"BR","type":"education","lineage":["https://openalex.org/I41455075"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Jacques Sauv\u00e9","raw_affiliation_strings":["Federal University of Campina Grande, Campina Grande, Brazil"],"affiliations":[{"raw_affiliation_string":"Federal University of Campina Grande, Campina Grande, Brazil","institution_ids":["https://openalex.org/I41455075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069210064","display_name":"Claudio Bartolini","orcid":null},"institutions":[{"id":"https://openalex.org/I1324840837","display_name":"Hewlett-Packard (United States)","ror":"https://ror.org/059rn9488","country_code":"US","type":"funder","lineage":["https://openalex.org/I1324840837"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Claudio Bartolini","raw_affiliation_strings":["HP Laboratories, Palo Alto"],"affiliations":[{"raw_affiliation_string":"HP Laboratories, Palo Alto","institution_ids":["https://openalex.org/I1324840837"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076747274","display_name":"Marianne Hickey","orcid":null},"institutions":[],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Marianne Hickey","raw_affiliation_strings":["HP Laboratories, Bristol, UK"],"affiliations":[{"raw_affiliation_string":"HP Laboratories, Bristol, UK","institution_ids":[]}]}],"institution_assertions":[],"countries_distinct_count":3,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.372,"has_fulltext":true,"fulltext_origin":"ngrams","cited_by_count":6,"citation_normalized_percentile":{"value":0.872017,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":80,"max":81},"biblio":{"volume":null,"issue":null,"first_page":"274","last_page":"281"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T11976","display_name":"Capital Investment and Risk Analysis","score":0.9778,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11976","display_name":"Capital Investment and Risk Analysis","score":0.9778,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/linkage","display_name":"Linkage (software)","score":0.6837157},{"id":"https://openalex.org/keywords/service-level-agreement","display_name":"Service-level agreement","score":0.664528},{"id":"https://openalex.org/keywords/investment","display_name":"Investment","score":0.42505324}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.85445464},{"id":"https://openalex.org/C2780821815","wikidata":"https://www.wikidata.org/wiki/Q5340806","display_name":"Portfolio","level":2,"score":0.68676794},{"id":"https://openalex.org/C31266012","wikidata":"https://www.wikidata.org/wiki/Q6554340","display_name":"Linkage (software)","level":3,"score":0.6837157},{"id":"https://openalex.org/C2778160497","wikidata":"https://www.wikidata.org/wiki/Q869830","display_name":"Service-level agreement","level":3,"score":0.664528},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6074326},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.54905343},{"id":"https://openalex.org/C74510933","wikidata":"https://www.wikidata.org/wiki/Q1936145","display_name":"Project portfolio management","level":3,"score":0.4811579},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.4545301},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.43007115},{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.42505324},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.40907186},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.37578365},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2757885},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.1713554},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.16128683},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.147872},{"id":"https://openalex.org/C15952604","wikidata":"https://www.wikidata.org/wiki/Q179012","display_name":"Project management","level":2,"score":0.13149726},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.13024965},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.12825352},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10502893},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1145/1643823.1643874","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, justice, and strong institutions","score":0.66,"id":"https://metadata.un.org/sdg/16"}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":28,"referenced_works":["https://openalex.org/W1620178319","https://openalex.org/W1986808060","https://openalex.org/W2007662115","https://openalex.org/W2013935446","https://openalex.org/W2015856032","https://openalex.org/W2016556844","https://openalex.org/W2017204885","https://openalex.org/W2019950953","https://openalex.org/W2045735795","https://openalex.org/W2059999216","https://openalex.org/W2070454965","https://openalex.org/W2076561916","https://openalex.org/W2081045148","https://openalex.org/W2136928580","https://openalex.org/W2138086794","https://openalex.org/W2144846366","https://openalex.org/W2145986468","https://openalex.org/W2160185691","https://openalex.org/W2162619840","https://openalex.org/W2250513429","https://openalex.org/W2318499061","https://openalex.org/W2795413297","https://openalex.org/W2904371294","https://openalex.org/W3143378422","https://openalex.org/W3151727758","https://openalex.org/W4230507407","https://openalex.org/W4230588984","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W3127785488","https://openalex.org/W3121818711","https://openalex.org/W3093934131","https://openalex.org/W2530775258","https://openalex.org/W2372357621","https://openalex.org/W2164684113","https://openalex.org/W2148878848","https://openalex.org/W2073280092","https://openalex.org/W1979997382","https://openalex.org/W1601174903"],"abstract_inverted_index":{"This":[0],"paper":[1],"presents":[2],"a":[3,31],"model":[4],"to":[5,18,30,46,61],"support":[6],"decision":[7],"making":[8],"for":[9],"investments":[10],"in":[11],"IT":[12,19,43,47,66],"services.":[13],"As":[14],"such":[15],"it":[16],"contributes":[17],"service":[20],"portfolio":[21],"management.":[22],"Investment":[23],"options":[24],"are":[25],"analyzed":[26],"and":[27,38,53,67,81],"ranked":[28],"according":[29],"utility":[32,79],"index":[33],"estimated":[34],"from":[35],"possible":[36],"positive":[37],"negative":[39],"business":[40,68],"impact":[41],"of":[42,78,96],"services":[44],"due":[45],"Service":[48],"Level":[49],"Agreement":[50],"(SLA)":[51],"compliance":[52],"violations.":[54],"The":[55,70],"Balanced":[56],"Scorecard":[57],"framework":[58],"is":[59],"used":[60],"infer":[62],"the":[63,92],"linkage":[64],"between":[65],"activities.":[69],"approach":[71,93],"takes":[72],"uncertainty":[73],"into":[74],"account":[75],"by":[76],"means":[77],"theory":[80],"interval":[82],"arithmetic.":[83],"Numerical":[84],"illustrations":[85],"encompassing":[86],"tangible":[87],"SLA-dependent":[88],"criteria":[89],"demonstrate":[90],"how":[91],"may":[94],"be":[95],"use.":[97]},"abstract_inverted_index_v3":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W1965631034","counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-02-01T21:03:16.270166","created_date":"2016-06-24"}