{"id":"https://openalex.org/W1985317551","doi":"https://doi.org/10.1145/1180875.1180943","title":"Leveraging digital backchannels to enhance user experience in electronically mediated communication","display_name":"Leveraging digital backchannels to enhance user experience in electronically mediated communication","publication_year":2006,"publication_date":"2006-11-04","ids":{"openalex":"https://openalex.org/W1985317551","doi":"https://doi.org/10.1145/1180875.1180943","mag":"1985317551"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1145/1180875.1180943","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"proceedings-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035459386","display_name":"Wendy A. Kellogg","orcid":"https://orcid.org/0000-0002-7102-2579"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Wendy A. Kellogg","raw_affiliation_strings":["IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110106297","display_name":"Thomas Erickson","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Thomas Erickson","raw_affiliation_strings":["IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017403926","display_name":"Tracee Vetting Wolf","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tracee Vetting Wolf","raw_affiliation_strings":["IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015449446","display_name":"Stephen Levy","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Stephen Levy","raw_affiliation_strings":["IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109170224","display_name":"Jim Christensen","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jim Christensen","raw_affiliation_strings":["IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005935781","display_name":"Jeremy B. Sussman","orcid":"https://orcid.org/0000-0002-2158-3618"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jeremy Sussman","raw_affiliation_strings":["IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064062687","display_name":"William E. Bennett","orcid":"https://orcid.org/0000-0002-1844-7981"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"William E. Bennett","raw_affiliation_strings":["IBM -- T. J. Watson Research Center, Yorktown Heights, NY"],"affiliations":[{"raw_affiliation_string":"IBM -- T. J. Watson Research Center, Yorktown Heights, NY","institution_ids":[]}]}],"institution_assertions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.309,"has_fulltext":true,"fulltext_origin":"ngrams","cited_by_count":26,"citation_normalized_percentile":{"value":0.833815,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":90},"biblio":{"volume":null,"issue":null,"first_page":"451","last_page":"454"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9996,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9996,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9946,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9882,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/instant-messaging","display_name":"Instant messaging","score":0.53630036}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7886971},{"id":"https://openalex.org/C2985487447","wikidata":"https://www.wikidata.org/wiki/Q58199","display_name":"Instant messaging","level":2,"score":0.53630036},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.49737194},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.48779514},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.35317308}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1145/1180875.1180943","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[],"grants":[],"datasets":[],"versions":[],"referenced_works_count":15,"referenced_works":["https://openalex.org/W1521715038","https://openalex.org/W1741471588","https://openalex.org/W1975330950","https://openalex.org/W1994100965","https://openalex.org/W2005219594","https://openalex.org/W2022194882","https://openalex.org/W2027636661","https://openalex.org/W2041153019","https://openalex.org/W2059497056","https://openalex.org/W2078982342","https://openalex.org/W2095006317","https://openalex.org/W2103018815","https://openalex.org/W2158882008","https://openalex.org/W2165581218","https://openalex.org/W2911311425"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2393110101","https://openalex.org/W2380054981","https://openalex.org/W2379418341","https://openalex.org/W2379285345","https://openalex.org/W2376796979","https://openalex.org/W2372054075","https://openalex.org/W2356108042","https://openalex.org/W2355862304","https://openalex.org/W2030250808"],"abstract_inverted_index":{"Rendezvous":[0],"is":[1],"a":[2,57],"conference":[3,42],"call":[4,43],"solution":[5],"that":[6],"leverages":[7],"Voice":[8],"over":[9],"IP,":[10],"enterprise":[11],"calendaring,":[12],"instant":[13],"messaging,":[14],"and":[15,24,33,45,61],"rich":[16],"client":[17],"functionality":[18],"to":[19,70],"enhance":[20],"the":[21,31,41,71],"user":[22,37,59],"experience":[23,38],"effectiveness":[25],"of":[26,35,65],"distributed":[27],"meetings.":[28],"We":[29,53],"describe":[30],"service,":[32],"two":[34],"its":[36],"innovations":[39],"--":[40,47],"proxy":[44],"iHelp":[46],"which":[48],"function":[49],"as":[50],"digital":[51,66],"backchannels.":[52],"present":[54],"results":[55],"from":[56],"preliminary":[58],"evaluation,":[60],"discuss":[62],"our":[63],"notion":[64],"backchannels":[67],"with":[68],"respect":[69],"social":[72],"translucence":[73],"framework.":[74]},"abstract_inverted_index_v3":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W1985317551","counts_by_year":[{"year":2022,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2025-04-21T23:28:57.747714","created_date":"2016-06-24"}