{"id":"https://openalex.org/W2799261439","doi":"https://doi.org/10.1109/vsmm.2017.8346285","title":"An empathie virtual medical specialist: It's not what you say but how you say it","display_name":"An empathie virtual medical specialist: It's not what you say but how you say it","publication_year":2017,"publication_date":"2017-10-01","ids":{"openalex":"https://openalex.org/W2799261439","doi":"https://doi.org/10.1109/vsmm.2017.8346285","mag":"2799261439"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1109/vsmm.2017.8346285","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"proceedings-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025995864","display_name":"Deborah Richards","orcid":"https://orcid.org/0000-0002-7363-1511"},"institutions":[{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Deborah Richards","raw_affiliation_strings":["Department of Computing, Macquarie University, Sydney, Australia"],"affiliations":[{"raw_affiliation_string":"Department of Computing, Macquarie University, Sydney, Australia","institution_ids":["https://openalex.org/I99043593"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075078365","display_name":"Patrina Caldwell","orcid":"https://orcid.org/0000-0003-1124-6578"},"institutions":[{"id":"https://openalex.org/I129604602","display_name":"University of Sydney","ror":"https://ror.org/0384j8v12","country_code":"AU","type":"education","lineage":["https://openalex.org/I129604602"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Patrina Caldwell","raw_affiliation_strings":["Centre for Kidney Research & Discipline of Paediatrics and Child Health, University of Sydney, Sydney, Australia"],"affiliations":[{"raw_affiliation_string":"Centre for Kidney Research & Discipline of Paediatrics and Child Health, University of Sydney, Sydney, Australia","institution_ids":["https://openalex.org/I129604602"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"fulltext_origin":"ngrams","cited_by_count":2,"citation_normalized_percentile":{"value":0.452174,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":71,"max":75},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9986,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9986,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9951,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T13289","display_name":"Infant Health and Development","score":0.9865,"subfield":{"id":"https://openalex.org/subfields/3611","display_name":"Pharmacy"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/advice","display_name":"Advice (programming)","score":0.63613325},{"id":"https://openalex.org/keywords/virtual-agent","display_name":"Virtual agent","score":0.5232262},{"id":"https://openalex.org/keywords/health-literacy","display_name":"Health Literacy","score":0.5208864},{"id":"https://openalex.org/keywords/medical-advice","display_name":"Medical advice","score":0.50740355}],"concepts":[{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.660123},{"id":"https://openalex.org/C2779955035","wikidata":"https://www.wikidata.org/wiki/Q4686785","display_name":"Advice (programming)","level":2,"score":0.63613325},{"id":"https://openalex.org/C2778431023","wikidata":"https://www.wikidata.org/wiki/Q878249","display_name":"Alliance","level":2,"score":0.6162058},{"id":"https://openalex.org/C2983409430","wikidata":"https://www.wikidata.org/wiki/Q7935065","display_name":"Virtual agent","level":2,"score":0.5232262},{"id":"https://openalex.org/C2778843546","wikidata":"https://www.wikidata.org/wiki/Q3097973","display_name":"Health literacy","level":3,"score":0.5208864},{"id":"https://openalex.org/C2776510742","wikidata":"https://www.wikidata.org/wiki/Q6806456","display_name":"Medical advice","level":2,"score":0.50740355},{"id":"https://openalex.org/C2780610425","wikidata":"https://www.wikidata.org/wiki/Q3448862","display_name":"Enuresis","level":2,"score":0.50562906},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.47585294},{"id":"https://openalex.org/C547764534","wikidata":"https://www.wikidata.org/wiki/Q8236","display_name":"Literacy","level":2,"score":0.46565038},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.43037692},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.42105472},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3564158},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.31795964},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.31632203},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2011993},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.14859256},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.13962239},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.095627725},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1109/vsmm.2017.8346285","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.9,"id":"https://metadata.un.org/sdg/4","display_name":"Quality education"}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":35,"referenced_works":["https://openalex.org/W117113741","https://openalex.org/W1969228341","https://openalex.org/W1970794815","https://openalex.org/W1971238833","https://openalex.org/W1976983680","https://openalex.org/W1989543347","https://openalex.org/W1995051746","https://openalex.org/W1997325329","https://openalex.org/W2001571397","https://openalex.org/W2003817798","https://openalex.org/W2016126398","https://openalex.org/W2021247507","https://openalex.org/W2042992180","https://openalex.org/W2047028371","https://openalex.org/W2050535768","https://openalex.org/W2052894640","https://openalex.org/W2056498443","https://openalex.org/W2057135761","https://openalex.org/W2061125915","https://openalex.org/W2074141349","https://openalex.org/W2090654724","https://openalex.org/W2091636139","https://openalex.org/W2095460414","https://openalex.org/W2097177521","https://openalex.org/W2103887178","https://openalex.org/W2109636054","https://openalex.org/W2109965062","https://openalex.org/W2110441848","https://openalex.org/W2134550841","https://openalex.org/W2140065905","https://openalex.org/W2151246876","https://openalex.org/W2158267781","https://openalex.org/W2162702889","https://openalex.org/W2297552491","https://openalex.org/W2490634970"],"related_works":["https://openalex.org/W4385190454","https://openalex.org/W4213272974","https://openalex.org/W4212794338","https://openalex.org/W2994050652","https://openalex.org/W2413737525","https://openalex.org/W2253677498","https://openalex.org/W2186323285","https://openalex.org/W2161801013","https://openalex.org/W2025543315","https://openalex.org/W1995829695"],"abstract_inverted_index":{"This":[0],"paper":[1,188],"reports":[2],"a":[3,6,41,56,88,94],"project":[4],"involving":[5],"virtual":[7,38],"specialist":[8,76],"in":[9,117,119,122,131,186],"the":[10,67,72,106,142,148,170,178,182],"domain":[11],"of":[12,45,181],"paediatric":[13],"incontinence,":[14],"known":[15],"as":[16],"Dr":[17,102,157],"Evie":[18,103,158],"(eVirtual":[19],"agent":[20],"for":[21],"Incontinence":[22],"and":[23,54,62,130,154,162,184],"Enuresis)":[24],"who":[25,100],"was":[26,150],"added":[27],"to":[28,49,59,65,92,104,141,159,177],"an":[29,128],"interactive":[30],"website":[31,149],"that":[32,47,97],"provided":[33,146],"tailored":[34],"treatment":[35,68,114,144],"advice.":[36,171],"The":[37],"human":[39],"provides":[40],"familiar":[42],"face-to-face":[43],"means":[44],"communication":[46],"seeks":[48],"overcome":[50],"health":[51,120],"literacy":[52],"barriers":[53],"build":[55],"working":[57],"alliance":[58],"encourage":[60],"trust":[61],"ongoing":[63],"motivation":[64],"follow":[66,169],"advice":[69,145],"offered":[70],"while":[71],"patient":[73],"is":[74],"awaiting":[75],"appointment.":[77],"Our":[78],"pilot":[79],"study":[80],"with":[81],"79":[82],"patients":[83,86,99],"recruited":[84],"from":[85],"on":[87],"two-year":[89],"waiting":[90],"list":[91],"access":[93],"specialist,":[95],"found":[96,156],"those":[98],"utilized":[101],"discuss":[105],"treatment/s":[107],"all":[108],"reported":[109],"trying":[110],"at":[111],"least":[112],"one":[113],"suggestion":[115],"resulting":[116],"improvement":[118],"outcomes,":[121],"some":[123],"cases":[124,133],"no":[125],"longer":[126],"needing":[127],"appointment":[129],"other":[132],"requiring":[134],"fewer":[135],"appointments.":[136],"In":[137],"previous":[138],"pilots,":[139],"adherence":[140,175],"text-based":[143],"by":[147],"around":[151],"50%.":[152],"Patients":[153],"families":[155],"be":[160],"empathic":[161,179],"caring,":[163],"even":[164],"when":[165],"they":[166],"did":[167],"not":[168],"We":[172],"attribute":[173],"increased":[174],"due":[176],"nature":[180],"conversations":[183],"thus":[185],"this":[187],"we":[189],"analysed":[190],"these":[191],"dialogues.":[192]},"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W2799261439","counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2025-01-16T03:44:22.791966","created_date":"2018-05-07"}