{"id":"https://openalex.org/W2145830957","doi":"https://doi.org/10.1109/scc.2008.139","title":"Exploring the Impact of Queue Management on Quality of Service for SMBs","display_name":"Exploring the Impact of Queue Management on Quality of Service for SMBs","publication_year":2008,"publication_date":"2008-07-01","ids":{"openalex":"https://openalex.org/W2145830957","doi":"https://doi.org/10.1109/scc.2008.139","mag":"2145830957"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1109/scc.2008.139","pdf_url":null,"source":{"id":"https://openalex.org/S4306418716","display_name":"IEEE International Conference on Services Computing","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"proceedings-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074411430","display_name":"Kinnis Gosha","orcid":"https://orcid.org/0000-0001-8605-4672"},"institutions":[{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kinnis Gosha","raw_affiliation_strings":["IBM, Auburn Univ., Auburn, AL"],"affiliations":[{"raw_affiliation_string":"IBM, Auburn Univ., Auburn, AL","institution_ids":["https://openalex.org/I82497590"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087581034","display_name":"Jakita O. Thomas","orcid":"https://orcid.org/0000-0002-6370-7316"},"institutions":[{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jakita O. Thomas","raw_affiliation_strings":["IBM, Auburn Univ., Auburn, AL"],"affiliations":[{"raw_affiliation_string":"IBM, Auburn Univ., Auburn, AL","institution_ids":["https://openalex.org/I82497590"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063670127","display_name":"Juan E. Gilbert","orcid":"https://orcid.org/0000-0002-6801-2206"},"institutions":[{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Juan E. Gilbert","raw_affiliation_strings":["IBM, Auburn Univ., Auburn, AL"],"affiliations":[{"raw_affiliation_string":"IBM, Auburn Univ., Auburn, AL","institution_ids":["https://openalex.org/I82497590"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"fulltext_origin":"ngrams","cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":0,"max":63},"biblio":{"volume":"39","issue":null,"first_page":"551","last_page":"554"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9973,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9973,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.997,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9802,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5371678},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.52513623},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.49255404},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.4860435},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4360122},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.42478174},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41254425},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3113359},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.13262269},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.12702742},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.084135115}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1109/scc.2008.139","pdf_url":null,"source":{"id":"https://openalex.org/S4306418716","display_name":"IEEE International Conference on Services Computing","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.45,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":7,"referenced_works":["https://openalex.org/W1523021955","https://openalex.org/W1604909128","https://openalex.org/W1608522265","https://openalex.org/W2018877519","https://openalex.org/W2098916257","https://openalex.org/W2592606566","https://openalex.org/W636787810"],"related_works":["https://openalex.org/W658940934","https://openalex.org/W637836605","https://openalex.org/W4386754708","https://openalex.org/W4253779352","https://openalex.org/W2711310838","https://openalex.org/W2385142208","https://openalex.org/W2376114879","https://openalex.org/W2179264175","https://openalex.org/W2081431130","https://openalex.org/W1964887314"],"abstract_inverted_index":{"Small":[0],"to":[1,91,101,123],"medium":[2],"businesses":[3],"(SMBs)":[4],"are":[5],"an":[6,86,108],"integral":[7],"part":[8],"of":[9,17,25,41,67,129,145],"the":[10,39,46,63,102,127,133,143],"U.S.":[11],"economy,":[12],"accounting":[13],"for":[14,54,82],"about":[15],"half":[16,24],"private-sector":[18,26],"output":[19],"and":[20,44,74,139],"employing":[21],"more":[22],"than":[23],"workers.":[27],"Managing":[28],"limited":[29],"resources":[30],"as":[31,33,85],"well":[32],"providing":[34],"additional":[35],"services":[36],"that":[37,135],"meet":[38],"range":[40],"customer":[42,48,72,105],"expectations":[43],"improve":[45],"overall":[47,109,147],"experience":[49],"is":[50],"a":[51,80,98,104,117],"non-trivial":[52],"activity":[53],"SMBs,":[55],"who":[56],"like":[57],"any":[58],"business,":[59],"must":[60],"focus":[61],"on":[62,142],"seemingly":[64],"conflicting":[65],"goals":[66],"minimizing":[68],"cost":[69],"while":[70],"maximizing":[71],"value":[73],"profit.":[75],"Queue":[76,115,136],"management":[77,95,128],"has":[78,97,141],"been":[79],"problem":[81],"many":[83],"years":[84],"organization's":[87],"ability":[88],"(or":[89],"inability)":[90],"adequately":[92],"address":[93],"queue":[94],"often":[96],"direct":[99],"correlation":[100],"quality":[103,144],"associates":[106],"with":[107],"service":[110,148],"experience.":[111,149],"This":[112],"study":[113],"describes":[114],"Admin,":[116],"database":[118],"driven,":[119],"online":[120],"application":[121],"designed":[122],"support":[124],"SMBs":[125],"in":[126],"various":[130],"queues":[131],"uncovering":[132],"impact":[134],"Admin's":[137],"design":[138],"delivery":[140],"customers'":[146]},"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W2145830957","counts_by_year":[],"updated_date":"2024-12-13T08:30:23.652766","created_date":"2016-06-24"}