乐胖代购免代理版

{"id":"https://openalex.org/W2151847251","doi":"https://doi.org/10.1109/metric.2003.1232467","title":"Metrics for managing customer view of software quality","display_name":"Metrics for managing customer view of software quality","publication_year":2004,"publication_date":"2004-03-01","ids":{"openalex":"https://openalex.org/W2151847251","doi":"https://doi.org/10.1109/metric.2003.1232467","mag":"2151847251"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1109/metric.2003.1232467","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"proceedings-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036056147","display_name":"Sunita Chulani","orcid":null},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"S. Chulani","raw_affiliation_strings":["IBM Almaden Research Center, CA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center, CA, USA","institution_ids":["https://openalex.org/I4210085935"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113691535","display_name":"B. Ray","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"B. Ray","raw_affiliation_strings":["IBM Thomas J. Watson Research Center, Hawthorne, NY, USA"],"affiliations":[{"raw_affiliation_string":"IBM Thomas J. Watson Research Center, Hawthorne, NY, USA","institution_ids":["https://openalex.org/I4210114115"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077383073","display_name":"P. Santhanam","orcid":"https://orcid.org/0000-0002-5324-4557"},"institutions":[{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"P. Santhanam","raw_affiliation_strings":["IBM Thomas J. Watson Research Center, Hawthorne, NY, USA"],"affiliations":[{"raw_affiliation_string":"IBM Thomas J. Watson Research Center, Hawthorne, NY, USA","institution_ids":["https://openalex.org/I4210114115"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077161632","display_name":"R. Leszkowicz","orcid":null},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"R. Leszkowicz","raw_affiliation_strings":["IBM Software Group, Somers, NY, USA"],"affiliations":[{"raw_affiliation_string":"IBM Software Group, Somers, NY, USA","institution_ids":["https://openalex.org/I1341412227"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.899,"has_fulltext":true,"fulltext_origin":"ngrams","cited_by_count":34,"citation_normalized_percentile":{"value":0.863555,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":91},"biblio":{"volume":null,"issue":null,"first_page":"189","last_page":"198"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9996,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9996,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12423","display_name":"Software Reliability and Analysis Research","score":0.9978,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9859,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ibm","display_name":"IBM","score":0.54473776},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer Satisfaction","score":0.43024203},{"id":"https://openalex.org/keywords/software-metric","display_name":"Software metric","score":0.4108798}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7227556},{"id":"https://openalex.org/C70388272","wikidata":"https://www.wikidata.org/wiki/Q5968558","display_name":"IBM","level":2,"score":0.54473776},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.47219288},{"id":"https://openalex.org/C117447612","wikidata":"https://www.wikidata.org/wiki/Q1412670","display_name":"Software quality","level":4,"score":0.4559669},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.43024203},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.42171043},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.42044064},{"id":"https://openalex.org/C82214349","wikidata":"https://www.wikidata.org/wiki/Q657339","display_name":"Software metric","level":5,"score":0.4108798},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.39206973},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.3898965},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.38701364},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.35616124},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33396614},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14878416},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11545184},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1019437},{"id":"https://openalex.org/C171250308","wikidata":"https://www.wikidata.org/wiki/Q11468","display_name":"Nanotechnology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C192562407","wikidata":"https://www.wikidata.org/wiki/Q228736","display_name":"Materials science","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1109/metric.2003.1232467","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[],"grants":[],"datasets":[],"versions":[],"referenced_works_count":19,"referenced_works":["https://openalex.org/W1515527612","https://openalex.org/W1522459123","https://openalex.org/W1537033052","https://openalex.org/W1549845304","https://openalex.org/W1594031697","https://openalex.org/W1837558564","https://openalex.org/W1998700097","https://openalex.org/W2059621895","https://openalex.org/W2103229629","https://openalex.org/W2152701363","https://openalex.org/W2157657084","https://openalex.org/W2162399935","https://openalex.org/W2167830984","https://openalex.org/W2280081915","https://openalex.org/W2734354981","https://openalex.org/W2940487061","https://openalex.org/W3085162807","https://openalex.org/W4242010931","https://openalex.org/W600092413"],"related_works":["https://openalex.org/W4385245644","https://openalex.org/W4383568364","https://openalex.org/W3151530686","https://openalex.org/W2981446648","https://openalex.org/W2774439323","https://openalex.org/W2183678285","https://openalex.org/W2159730313","https://openalex.org/W2078744341","https://openalex.org/W2029555411","https://openalex.org/W1509265476"],"abstract_inverted_index":{"Traditional":[0],"software":[1,15,21,95,153],"metrics,":[2],"such":[3],"as":[4],"code":[5],"coverage,":[6],"McCabe":[7],"complexity,":[8],"etc.":[9],"address":[10],"the":[11,43,56,101,119,132],"needs":[12],"of":[13,20,28,46,61,68,94,107,118,129,141],"a":[14,25,91,142],"engineer.":[16],"In":[17],"contrast,":[18],"managers":[19],"development":[22],"organizations":[23],"face":[24],"broader":[26],"set":[27],"issues.":[29],"For":[30],"example,":[31],"an":[32,139],"executive":[33],"responsible":[34],"for":[35,78,115,149],"multiple":[36],"products":[37,48,57],"and":[38,49,70,82,86,105,151],"releases":[39],"has":[40],"to":[41,124,155,158],"understand":[42],"customer":[44,83,87],"views":[45],"those":[47],"put":[50],"in":[51,100,163],"place,":[52],"appropriate":[53],"actions":[54],"across":[55,90],"that":[58,121],"will":[59],"be":[60],"high":[62],"business":[63],"value.":[64],"We":[65,136],"present":[66,138],"examples":[67],"data":[69,102,120],"metrics":[71,109,133,154],"associated":[72],"with":[73],"service":[74],"(i.e.":[75],"product":[76,96],"support)":[77],"field":[79],"reported":[80],"problems":[81],"critical":[84],"situations,":[85],"satisfaction":[88],"ratings":[89],"comprehensive":[92],"range":[93],"attributes.":[97],"Issues":[98],"arising":[99],"integration,":[103],"analysis,":[104],"correlation":[106],"these":[108],"are":[110],"highlighted.":[111],"A":[112],"systematic":[113],"methodology":[114],"statistical":[116],"analysis":[117],"enables":[122],"management":[123],"derive":[125],"key,":[126],"actionable":[127],"drivers":[128],"change":[130],"through":[131],"is":[134],"presented.":[135],"also":[137],"outline":[140],"decision":[143],"support":[144],"system":[145],"developed":[146],"at":[147],"IBM":[148],"tracking":[150],"using":[152],"enable":[156],"executives":[157],"make":[159],"better":[160],"informed":[161],"decisions":[162],"supporting":[164],"their":[165],"products.":[166]},"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W2151847251","counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2025-01-02T08:35:04.867842","created_date":"2016-06-24"}