{"id":"https://openalex.org/W4386078181","doi":"https://doi.org/10.1109/access.2023.3307358","title":"A Fuzzy Three-Dimensional House of Quality to Integrate and Coordinate Departments\u2019 Activities in Organizations","display_name":"A Fuzzy Three-Dimensional House of Quality to Integrate and Coordinate Departments\u2019 Activities in Organizations","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4386078181","doi":"https://doi.org/10.1109/access.2023.3307358"},"language":"en","primary_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2023.3307358","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/10225745.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true},"type":"article","type_crossref":"journal-article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/10225745.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029689913","display_name":"Mohammad Ali Beheshtinia","orcid":"https://orcid.org/0000-0001-8062-3934"},"institutions":[{"id":"https://openalex.org/I928334797","display_name":"Semnan University","ror":"https://ror.org/029gksw03","country_code":"IR","type":"education","lineage":["https://openalex.org/I928334797"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Mohammad Ali Beheshtinia","raw_affiliation_strings":["Department of Industrial Engineering, Faculty of Engineering, Semnan University, Semnan, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Faculty of Engineering, Semnan University, Semnan, Iran","institution_ids":["https://openalex.org/I928334797"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028387714","display_name":"Fatima Sedady","orcid":null},"institutions":[{"id":"https://openalex.org/I928334797","display_name":"Semnan University","ror":"https://ror.org/029gksw03","country_code":"IR","type":"education","lineage":["https://openalex.org/I928334797"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Fatima Sedady","raw_affiliation_strings":["Department of Industrial Engineering, Faculty of Engineering, Semnan University, Semnan, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Faculty of Engineering, Semnan University, Semnan, Iran","institution_ids":["https://openalex.org/I928334797"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035877428","display_name":"Masood Fathi","orcid":"https://orcid.org/0000-0001-5530-3517"},"institutions":[{"id":"https://openalex.org/I123387679","display_name":"Uppsala University","ror":"https://ror.org/048a87296","country_code":"SE","type":"education","lineage":["https://openalex.org/I123387679"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Masood Fathi","raw_affiliation_strings":["Department of Civil and Industrial Engineering, Division of Industrial Engineering and Management, Uppsala University, Uppsala, Sweden"],"affiliations":[{"raw_affiliation_string":"Department of Civil and Industrial Engineering, Division of Industrial Engineering and Management, Uppsala University, Uppsala, Sweden","institution_ids":["https://openalex.org/I123387679"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061179475","display_name":"Morteza Ghobakhloo","orcid":"https://orcid.org/0000-0002-9341-2690"},"institutions":[{"id":"https://openalex.org/I123387679","display_name":"Uppsala University","ror":"https://ror.org/048a87296","country_code":"SE","type":"education","lineage":["https://openalex.org/I123387679"]},{"id":"https://openalex.org/I172574986","display_name":"Kaunas University of Technology","ror":"https://ror.org/01me6gb93","country_code":"LT","type":"education","lineage":["https://openalex.org/I172574986"]}],"countries":["LT","SE"],"is_corresponding":false,"raw_author_name":"Morteza Ghobakhloo","raw_affiliation_strings":["Department of Civil and Industrial Engineering, Division of Industrial Engineering and Management, Uppsala University, Uppsala, Sweden","School of Economics and Business, Kaunas University of Technology, Kaunas, Lithuania"],"affiliations":[{"raw_affiliation_string":"Department of Civil and Industrial Engineering, Division of Industrial Engineering and Management, Uppsala University, Uppsala, Sweden","institution_ids":["https://openalex.org/I123387679"]},{"raw_affiliation_string":"School of Economics and Business, Kaunas University of Technology, Kaunas, Lithuania","institution_ids":["https://openalex.org/I172574986"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066449919","display_name":"Mohammad Iranmanesh","orcid":"https://orcid.org/0000-0001-6964-6238"},"institutions":[{"id":"https://openalex.org/I196829312","display_name":"La Trobe University","ror":"https://ror.org/01rxfrp27","country_code":"AU","type":"education","lineage":["https://openalex.org/I196829312"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Mohammad Iranmanesh","raw_affiliation_strings":["La Trobe Business School, La Trobe University, Melbourne, Victoria, Australia"],"affiliations":[{"raw_affiliation_string":"La Trobe Business School, La Trobe University, Melbourne, Victoria, Australia","institution_ids":["https://openalex.org/I196829312"]}]}],"institution_assertions":[],"countries_distinct_count":4,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1850,"currency":"USD","value_usd":1850,"provenance":"doaj"},"apc_paid":{"value":1803,"currency":"EUR","value_usd":1944,"provenance":"openapc"},"fwci":2.127,"has_fulltext":true,"fulltext_origin":"pdf","cited_by_count":3,"citation_normalized_percentile":{"value":0.891179,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":84,"max":87},"biblio":{"volume":"11","issue":null,"first_page":"90538","last_page":"90553"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9995,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9995,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9824,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13722","display_name":"Ergonomics and Human Factors","score":0.9494,"subfield":{"id":"https://openalex.org/subfields/2204","display_name":"Biomedical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/house-of-quality","display_name":"House of Quality","score":0.9171773},{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"Quality Function Deployment","score":0.8567312}],"concepts":[{"id":"https://openalex.org/C76471051","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"House of Quality","level":5,"score":0.9171773},{"id":"https://openalex.org/C86992474","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"Quality function deployment","level":3,"score":0.8567312},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.560485},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.54492533},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.46387446},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.43052027},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.39210063},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3301803},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20003128},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.115323424},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.08658856},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.06620464},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2023.3307358","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/10225745.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true},{"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-23120","pdf_url":"https://his.diva-portal.org/smash/get/diva2:1790576/FULLTEXT01","source":{"id":"https://openalex.org/S4306401028","display_name":"University Library of Sk\u00f6vde (University of Sk\u00f6vde)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205158640","host_organization_name":"University of Sk\u00f6vde","host_organization_lineage":["https://openalex.org/I205158640"],"host_organization_lineage_names":["University of Sk\u00f6vde"],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false},{"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-511806","pdf_url":"https://uu.diva-portal.org/smash/get/diva2:1798308/FULLTEXT01","source":{"id":"https://openalex.org/S4306402042","display_name":"Uppsala University Publications (Uppsala University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I123387679","host_organization_name":"Uppsala University","host_organization_lineage":["https://openalex.org/I123387679"],"host_organization_lineage_names":["Uppsala University"],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false},{"is_oa":true,"landing_page_url":"https://figshare.com/articles/journal_contribution/A_Fuzzy_Three-Dimensional_House_of_Quality_to_Integrate_and_Coordinate_Departments_Activities_in_Organizations/24439534","pdf_url":"https://figshare.com/articles/journal_contribution/A_Fuzzy_Three-Dimensional_House_of_Quality_to_Integrate_and_Coordinate_Departments_Activities_in_Organizations/24439534/1/files/42903880.pdf","source":{"id":"https://openalex.org/S4306402621","display_name":"INDIGO (University of Illinois at Chicago)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I39422238","host_organization_name":"University of Illinois Chicago","host_organization_lineage":["https://openalex.org/I39422238"],"host_organization_lineage_names":["University of Illinois Chicago"],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false}],"best_oa_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2023.3307358","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/10225745.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true},"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.43,"id":"https://metadata.un.org/sdg/17"}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":53,"referenced_works":["https://openalex.org/W1559706113","https://openalex.org/W1750832773","https://openalex.org/W1808257805","https://openalex.org/W1845437737","https://openalex.org/W1972032319","https://openalex.org/W1993107923","https://openalex.org/W2007683324","https://openalex.org/W2014152159","https://openalex.org/W2020516612","https://openalex.org/W2045800230","https://openalex.org/W2061315493","https://openalex.org/W2064467441","https://openalex.org/W2066111178","https://openalex.org/W2084062747","https://openalex.org/W2089254809","https://openalex.org/W2136762528","https://openalex.org/W2149981051","https://openalex.org/W2262578317","https://openalex.org/W2278688666","https://openalex.org/W2328953758","https://openalex.org/W2343822012","https://openalex.org/W2381495224","https://openalex.org/W2482373159","https://openalex.org/W2520575229","https://openalex.org/W2527094082","https://openalex.org/W2580260389","https://openalex.org/W2661266073","https://openalex.org/W2726318675","https://openalex.org/W2755541645","https://openalex.org/W2769572525","https://openalex.org/W2781459924","https://openalex.org/W2888873851","https://openalex.org/W2890297370","https://openalex.org/W2898286024","https://openalex.org/W2898652747","https://openalex.org/W2904718255","https://openalex.org/W2938838061","https://openalex.org/W2947677840","https://openalex.org/W2992876308","https://openalex.org/W3037417415","https://openalex.org/W3049435945","https://openalex.org/W3108957723","https://openalex.org/W3120013915","https://openalex.org/W3135594822","https://openalex.org/W3158881291","https://openalex.org/W3179860039","https://openalex.org/W3202851658","https://openalex.org/W4205541014","https://openalex.org/W4211007335","https://openalex.org/W4248893147","https://openalex.org/W4281780852","https://openalex.org/W4302774075","https://openalex.org/W4313461964"],"related_works":["https://openalex.org/W2953409342","https://openalex.org/W2911577126","https://openalex.org/W2911545661","https://openalex.org/W2903626771","https://openalex.org/W2774441693","https://openalex.org/W2391124001","https://openalex.org/W2375672187","https://openalex.org/W2372317782","https://openalex.org/W2113457037","https://openalex.org/W2076722763"],"abstract_inverted_index":{"This":[0],"study":[1,136,198],"aims":[2],"to":[3,7,13,38,47,58,70,78,127,220],"introduce":[4],"a":[5,39,56,72,84],"method":[6],"integrate":[8],"and":[9,50,61,103,108,111,124,147,161,172,176,193,214],"coordinate":[10],"departments'":[11],"activities":[12],"enhance":[14],"the":[15,28,48,80,91,97,113,121,129,145,152,166,169,173,182,207,211,222,236,240],"service":[16],"quality":[17],"of":[18,55,75,87,93,131,158],"organizations":[19],"using":[20],"Quality":[21,33],"Function":[22],"Deployment":[23],"(QFD).":[24],"To":[25],"this":[26],"purpose,":[27],"classical":[29],"two-dimensional":[30],"House":[31],"Of":[32],"(HOQ)":[34],"matrix":[35],"is":[36,45,67,118,137],"changed":[37],"three-dimensional":[40],"form":[41],"(3D-HOQ).":[42],"The":[43,65,135,197],"3D-HOQ":[44,66,117,183],"applied":[46],"marketing":[49],"Human":[51],"Resources":[52],"(HR)":[53],"departments":[54,95],"bank":[57],"determine":[59,128],"customers'":[60,146,160,188,212],"employees'":[62,148,162,191,226],"demands,":[63,149,163,175,189,192,213],"respectively.":[64],"also":[68],"employed":[69],"provide":[71],"unique":[73,85],"list":[74,86],"technical":[76,88,133,153,170,179,195,237],"requirements":[77,89,154,171],"satisfy":[79],"identified":[81,174,234],"demands.":[82,227],"Obtaining":[83],"with":[90,120,239],"cooperation":[92],"both":[94,159],"reduces":[96],"inconsistency":[98],"between":[99,168],"departments,":[100],"saves":[101],"cost":[102],"time":[104],"by":[105],"preventing":[106],"reworks":[107],"parallel":[109],"works,":[110],"increases":[112],"organization's":[114],"efficiency.":[115],"Moreover,":[116,228],"combined":[119],"SERVQUAL":[122],"technique":[123],"fuzzy":[125],"theory":[126],"weight":[130,209,224],"obtained":[132],"requirements.":[134,180,196],"conducted":[138],"in":[139,185],"four":[140],"main":[141],"steps,":[142],"(1)":[143],"identifying":[144,151,186],"(2)":[150],"for":[155],"simultaneous":[156],"satisfaction":[157],"(3)":[164],"determining":[165],"relationships":[167],"(4)":[177],"prioritizing":[178],"Applying":[181],"resulted":[184],"30":[187,190],"50":[194],"results":[199],"show":[200],"that":[201],"\"using":[202],"new":[203],"banking":[204],"technologies\"":[205],"has":[206,217,232],"highest":[208,223,241],"among":[210,225],"\"job":[215],"security\"":[216],"been":[218,233],"found":[219],"have":[221],"\"Intra-organizational":[229],"processes":[230],"automation\"":[231],"as":[235],"requirement":[238],"weight.":[242]},"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W4386078181","counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2}],"updated_date":"2025-01-17T15:19:54.530087","created_date":"2023-08-23"}