{"id":"https://openalex.org/W3138459503","doi":"https://doi.org/10.1108/imds-07-2020-0418","title":"Understanding how firm attributes affect voice in brand community","display_name":"Understanding how firm attributes affect voice in brand community","publication_year":2021,"publication_date":"2021-03-17","ids":{"openalex":"https://openalex.org/W3138459503","doi":"https://doi.org/10.1108/imds-07-2020-0418","mag":"3138459503"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-07-2020-0418","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"journal-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048145231","display_name":"Yongqiang Sun","orcid":"https://orcid.org/0000-0001-8753-9268"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"funder","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yongqiang Sun","raw_affiliation_strings":["Center for Studies of Information Resources, Wuhan University, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"Center for Studies of Information Resources, Wuhan University, Wuhan, China","institution_ids":["https://openalex.org/I37461747"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071956341","display_name":"Cailian Zhao","orcid":"https://orcid.org/0000-0001-9123-5355"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"funder","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Cailian Zhao","raw_affiliation_strings":["School of Information Management, Wuhan University, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"School of Information Management, Wuhan University, Wuhan, China","institution_ids":["https://openalex.org/I37461747"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088687906","display_name":"Xiao\u2010Liang Shen","orcid":"https://orcid.org/0000-0001-9426-9235"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"funder","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiao-Liang Shen","raw_affiliation_strings":["Economics and Management School, Wuhan University, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"Economics and Management School, Wuhan University, Wuhan, China","institution_ids":["https://openalex.org/I37461747"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.938,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.865661,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":71,"max":75},"biblio":{"volume":"121","issue":"5","first_page":"1045","last_page":"1062"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9979,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9941,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/brand-community","display_name":"Brand Community","score":0.762617},{"id":"https://openalex.org/keywords/openness-to-experience","display_name":"Openness to experience","score":0.69103676},{"id":"https://openalex.org/keywords/identification","display_name":"Identification","score":0.64134336},{"id":"https://openalex.org/keywords/affect","display_name":"Affect","score":0.6336602},{"id":"https://openalex.org/keywords/employee-voice","display_name":"Employee Voice","score":0.5471401},{"id":"https://openalex.org/keywords/virtual-community","display_name":"Virtual community","score":0.5437201}],"concepts":[{"id":"https://openalex.org/C2775834023","wikidata":"https://www.wikidata.org/wiki/Q2989307","display_name":"Brand community","level":3,"score":0.762617},{"id":"https://openalex.org/C84976871","wikidata":"https://www.wikidata.org/wiki/Q2015673","display_name":"Openness to experience","level":2,"score":0.69103676},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.67204523},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.64134336},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.6336602},{"id":"https://openalex.org/C2779949435","wikidata":"https://www.wikidata.org/wiki/Q5374304","display_name":"Employee voice","level":2,"score":0.5471401},{"id":"https://openalex.org/C2777756574","wikidata":"https://www.wikidata.org/wiki/Q210980","display_name":"Virtual community","level":3,"score":0.5437201},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5220025},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46880916},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.45155346},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.43848604},{"id":"https://openalex.org/C57375061","wikidata":"https://www.wikidata.org/wiki/Q453181","display_name":"Brand management","level":2,"score":0.4274651},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.20539331},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.12692511},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1108/imds-07-2020-0418","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[],"grants":[],"datasets":[],"versions":[],"referenced_works_count":62,"referenced_works":["https://openalex.org/W1569390420","https://openalex.org/W1636209219","https://openalex.org/W1932534887","https://openalex.org/W1950988851","https://openalex.org/W1966272247","https://openalex.org/W1971440513","https://openalex.org/W1973329618","https://openalex.org/W1976876708","https://openalex.org/W1982562184","https://openalex.org/W1987258130","https://openalex.org/W1988050849","https://openalex.org/W1988332075","https://openalex.org/W1989351857","https://openalex.org/W1990363367","https://openalex.org/W1997254581","https://openalex.org/W2008913498","https://openalex.org/W2009696436","https://openalex.org/W2012172718","https://openalex.org/W2014335891","https://openalex.org/W2023664141","https://openalex.org/W2030496784","https://openalex.org/W2032063249","https://openalex.org/W2040560935","https://openalex.org/W2043744174","https://openalex.org/W2044636434","https://openalex.org/W2056289768","https://openalex.org/W2057643324","https://openalex.org/W2063819095","https://openalex.org/W2081229662","https://openalex.org/W2087717657","https://openalex.org/W2096805617","https://openalex.org/W2101380662","https://openalex.org/W2110506823","https://openalex.org/W2115981184","https://openalex.org/W2117356399","https://openalex.org/W2122281343","https://openalex.org/W2125278363","https://openalex.org/W2134591614","https://openalex.org/W2141846678","https://openalex.org/W2147270415","https://openalex.org/W2155804632","https://openalex.org/W2158815035","https://openalex.org/W2165816078","https://openalex.org/W2165823521","https://openalex.org/W2169881618","https://openalex.org/W2282302156","https://openalex.org/W2283632079","https://openalex.org/W2531906808","https://openalex.org/W2547560935","https://openalex.org/W2556477649","https://openalex.org/W2574464591","https://openalex.org/W2593962042","https://openalex.org/W2767033943","https://openalex.org/W2900984566","https://openalex.org/W2972811610","https://openalex.org/W3022749156","https://openalex.org/W3126004593","https://openalex.org/W4211068185","https://openalex.org/W4235678817","https://openalex.org/W4242883546","https://openalex.org/W4251225833","https://openalex.org/W4292811746"],"related_works":["https://openalex.org/W2766984074","https://openalex.org/W2392998366","https://openalex.org/W2355712577","https://openalex.org/W2349361514","https://openalex.org/W2346033693","https://openalex.org/W2067710020","https://openalex.org/W2043672929","https://openalex.org/W2014335891","https://openalex.org/W1987871146","https://openalex.org/W1005492926"],"abstract_inverted_index":{"Purpose":[0],"Customers'":[1],"continuous":[2,48,103],"value":[3],"creation":[4],"(e.g.":[5],"voice)":[6],"is":[7,26,39,99,115],"an":[8],"important":[9],"research":[10,82,179,185],"issue":[11],"for":[12,74],"the":[13,36,81,107,164,170,181,191],"success":[14],"of":[15,35,109,166,193,212],"brand":[16,52,65,110,143,216],"virtual":[17,53,66],"community":[18,122,146,219],"(BVC)":[19],"and":[20,70,133,137,145,218],"new":[21],"product":[22],"development,":[23],"while":[24],"it":[25],"rarely":[27],"studied":[28],"from":[29],"a":[30,61,127,184],"firm":[31,43,167,194,203],"perspective.":[32],"The":[33,56,91],"purpose":[34],"present":[37],"study":[38],"to":[40,79,97,117,157,187],"investigate":[41],"how":[42],"attributes":[44,168,195],"exert":[45],"influences":[46],"on":[47,112,130,172,190],"voice":[49,98,104,158,174],"intention":[50],"in":[51,63,68],"communities.":[54],"Design/methodology/approach":[55],"data":[57,75],"were":[58,77],"collected":[59],"through":[60,209],"survey":[62],"mobile":[64],"communities":[67],"China,":[69],"291":[71],"valid":[72],"responses":[73],"analysis":[76],"included":[78],"test":[80],"model":[83,186],"by":[84,121,196],"using":[85],"partial":[86],"least":[87],"squares":[88],"(PLSs).":[89],"Findings":[90],"results":[92],"show":[93],"that":[94],"intrinsic":[95,113,207],"motivation":[96,114,208],"positively":[100,140],"associated":[101],"with":[102],"intention.":[105,175],"Furthermore,":[106],"impact":[108],"identification":[111,144,217],"found":[116],"be":[118],"fully":[119],"mediated":[120],"identification.":[123,147,220],"Customer":[124],"orientation":[125,136],"has":[126],"positive":[128],"effect":[129],"perceived":[131,138],"openness,":[132],"both":[134],"customer":[135],"openness":[139],"affect":[141,206],"customers'":[142],"Originality/value":[148],"Although":[149],"prior":[150],"studies":[151,161],"have":[152,162],"examined":[153],"some":[154],"variables":[155],"relevant":[156],"behavior,":[159],"few":[160],"recognized":[163],"influence":[165],"toward":[169],"BVC":[171],"sustained":[173],"To":[176],"fill":[177],"this":[178],"gap,":[180],"authors":[182],"propose":[183],"shed":[188],"light":[189],"role":[192],"classifying":[197],"them":[198],"into":[199],"brand-":[200],"vs":[201],"community-based":[202],"attributes,":[204],"which":[205],"two":[210],"types":[211],"social":[213],"identification,":[214],"namely":[215]},"abstract_inverted_index_v3":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W3138459503","counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2025-04-16T10:17:39.642305","created_date":"2021-03-29"}