{"id":"https://openalex.org/W1654260348","doi":"https://doi.org/10.1016/j.procs.2015.08.634","title":"Importance-performance Analysis Applied to a Laboratory Supplies and Equipment Company","display_name":"Importance-performance Analysis Applied to a Laboratory Supplies and Equipment Company","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W1654260348","doi":"https://doi.org/10.1016/j.procs.2015.08.634","mag":"1654260348"},"language":"en","primary_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2015.08.634","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true},"type":"article","type_crossref":"journal-article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1016/j.procs.2015.08.634","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070976077","display_name":"H\u00e9lder Pires Ferreira","orcid":null},"institutions":[{"id":"https://openalex.org/I4210092303","display_name":"Polytechnic Institute of Bragan\u00e7a","ror":"https://ror.org/00prsav78","country_code":"PT","type":"education","lineage":["https://openalex.org/I4210092303"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"H\u00e9lder Pires Ferreira","raw_affiliation_strings":["Polytechnic Institute of Bragan\u00e7a, Campus de Sta Apol\u00f3nia, 5301-857 Bragan\u00e7a, Portugal"],"affiliations":[{"raw_affiliation_string":"Polytechnic Institute of Bragan\u00e7a, Campus de Sta Apol\u00f3nia, 5301-857 Bragan\u00e7a, Portugal","institution_ids":["https://openalex.org/I4210092303"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050003934","display_name":"Paula Odete Fernandes","orcid":"https://orcid.org/0000-0001-8714-4901"},"institutions":[{"id":"https://openalex.org/I4210092303","display_name":"Polytechnic Institute of Bragan\u00e7a","ror":"https://ror.org/00prsav78","country_code":"PT","type":"education","lineage":["https://openalex.org/I4210092303"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Paula Odete Fernandes","raw_affiliation_strings":["NECE (UBI), Portugal","Polytechnic Institute of Bragan\u00e7a, Campus de Sta Apol\u00f3nia, 5301-857 Bragan\u00e7a, Portugal","UNIAG"],"affiliations":[{"raw_affiliation_string":"UNIAG","institution_ids":[]},{"raw_affiliation_string":"NECE (UBI), Portugal","institution_ids":[]},{"raw_affiliation_string":"Polytechnic Institute of Bragan\u00e7a, Campus de Sta Apol\u00f3nia, 5301-857 Bragan\u00e7a, Portugal","institution_ids":["https://openalex.org/I4210092303"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5050003934"],"corresponding_institution_ids":["https://openalex.org/I4210092303"],"apc_list":null,"apc_paid":null,"fwci":3.194,"has_fulltext":true,"fulltext_origin":"pdf","cited_by_count":18,"citation_normalized_percentile":{"value":0.924695,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":91},"biblio":{"volume":"64","issue":null,"first_page":"824","last_page":"831"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T11530","display_name":"Business and Management Studies","score":0.9931,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11530","display_name":"Business and Management Studies","score":0.9931,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13204","display_name":"Competitive and Knowledge Intelligence","score":0.9432,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.932,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/representation","display_name":"Representation","score":0.4565004}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.83579457},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4973469},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.49589667},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.49493784},{"id":"https://openalex.org/C2776359362","wikidata":"https://www.wikidata.org/wiki/Q2145286","display_name":"Representation (politics)","level":3,"score":0.4565004},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.4472238},{"id":"https://openalex.org/C140779682","wikidata":"https://www.wikidata.org/wiki/Q210868","display_name":"Sampling (signal processing)","level":3,"score":0.41390693},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.36911386},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.126531},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.12199035},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.108291894},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C94915269","wikidata":"https://www.wikidata.org/wiki/Q1834857","display_name":"Detector","level":2,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2015.08.634","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true},{"is_oa":true,"landing_page_url":"https://hdl.handle.net/10198/15403","pdf_url":"https://bibliotecadigital.ipb.pt/bitstream/10198/15403/1/347.pdf","source":{"id":"https://openalex.org/S4306400634","display_name":"Biblioteca Digital do IPB (Instituto Politecnico De Braganca)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210092303","host_organization_name":"Polytechnic Institute of Bragan\u00e7a","host_organization_lineage":["https://openalex.org/I4210092303"],"host_organization_lineage_names":["Polytechnic Institute of Bragan\u00e7a"],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true}],"best_oa_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.procs.2015.08.634","pdf_url":null,"source":{"id":"https://openalex.org/S120348307","display_name":"Procedia Computer Science","issn_l":"1877-0509","issn":["1877-0509"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true},"sustainable_development_goals":[],"grants":[],"datasets":[],"versions":[],"referenced_works_count":24,"referenced_works":["https://openalex.org/W1497005182","https://openalex.org/W1929039822","https://openalex.org/W1981867996","https://openalex.org/W1996565101","https://openalex.org/W2008531821","https://openalex.org/W2020296969","https://openalex.org/W2022915901","https://openalex.org/W2029303501","https://openalex.org/W2036294258","https://openalex.org/W2051559918","https://openalex.org/W2062228572","https://openalex.org/W2067297453","https://openalex.org/W2091881585","https://openalex.org/W2095718731","https://openalex.org/W2122288","https://openalex.org/W2123407447","https://openalex.org/W2145901504","https://openalex.org/W2163224815","https://openalex.org/W2164335303","https://openalex.org/W2196396815","https://openalex.org/W2790384900","https://openalex.org/W4250558122","https://openalex.org/W4285719527","https://openalex.org/W52319684"],"related_works":["https://openalex.org/W3186538219","https://openalex.org/W2810752900","https://openalex.org/W2785900585","https://openalex.org/W2609066826","https://openalex.org/W2531295127","https://openalex.org/W2490303674","https://openalex.org/W2365677836","https://openalex.org/W2353730437","https://openalex.org/W2186048469","https://openalex.org/W2012531322"],"abstract_inverted_index":{"With":[0],"this":[1,29],"study,":[2],"we":[3],"intended":[4],"to":[5,10,81,99,121],"implement":[6],"a":[7,48,51,95,107,113,154],"management":[8],"tool":[9],"assess":[11],"the":[12,19,25,34,55,70,73,82,124,132,138,145,149,158],"degree":[13],"of":[14,18,110,116,131],"importance":[15],"and":[16,42,67,84,103,112,128],"performance":[17],"Critical":[20],"Success":[21],"Factors":[22],"(CSF),":[23],"from":[24],"customers'":[26],"perspective.":[27],"For":[28,89],"purpose,":[30],"it":[31,92,104,141],"was":[32,93,105],"used":[33,94],"Importance":[35],"vs.":[36],"Performance":[37],"Matrix":[38],"proposed":[39],"by":[40],"Martilla":[41],"James":[43],"[1].":[44],"This":[45],"allows":[46],"through":[47],"representation":[49],"on":[50],"Cartesian":[52],"system":[53],"identify":[54],"CSF":[56,71],"where":[57,72,140],"an":[58],"organization":[59],"should":[60,147],"focus,":[61],"reduce":[62],"or":[63],"maintain":[64],"their":[65],"efforts":[66],"also":[68],"evaluate":[69],"largest":[74],"deviations":[75],"occur":[76],"between":[77],"what":[78],"is":[79,87,142,153],"important":[80],"client":[83],"which":[85,152],"he":[86],"receiving.":[88],"data":[90],"collection,":[91],"questionnaire":[96],"applied":[97],"randomly":[98],"225":[100],"company":[101,146],"customers":[102],"assumed":[106],"sampling":[108],"error":[109],"5.8%":[111],"significance":[114],"level":[115],"5%.":[117],"The":[118],"results":[119],"allowed":[120],"observe":[122],"that":[123,144],"CSF:":[125],"Price":[126],"Competitiveness":[127],"Strategic":[129],"Management":[130],"Company,":[133],"are":[134],"well":[135],"positioned":[136],"in":[137],"Quadrant":[139],"suggested":[143],"continue":[148],"good":[150,155],"work,":[151],"indicator":[156],"for":[157],"company.":[159]},"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W1654260348","counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":3},{"year":2016,"cited_by_count":2}],"updated_date":"2025-01-16T08:00:44.062884","created_date":"2016-06-24"}