乐胖代购免代理版

{"id":"https://openalex.org/W3125207670","doi":"https://doi.org/10.1016/j.infoandorg.2004.01.002","title":"Consumer subjectivity in the Age of Internet: the radical concept of marketing control through customer relationship management","display_name":"Consumer subjectivity in the Age of Internet: the radical concept of marketing control through customer relationship management","publication_year":2004,"publication_date":"2004-03-17","ids":{"openalex":"https://openalex.org/W3125207670","doi":"https://doi.org/10.1016/j.infoandorg.2004.01.002","mag":"3125207670"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.infoandorg.2004.01.002","pdf_url":null,"source":{"id":"https://openalex.org/S35363033","display_name":"Information and Organization","issn_l":"1471-7727","issn":["1471-7727","1873-7919"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"journal-article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://digitalcommons.uri.edu/cgi/viewcontent.cgi?article=1013&context=cba_facpubs","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036795202","display_name":"Detlev Zwick","orcid":null},"institutions":[{"id":"https://openalex.org/I192455969","display_name":"York University","ror":"https://ror.org/05fq50484","country_code":"CA","type":"education","lineage":["https://openalex.org/I192455969"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Detlev Zwick","raw_affiliation_strings":["Marketing Department, Schulich School of Business, York University, 4700 Keele Street, Toronto, Ont., Canada M3J 1P3"],"affiliations":[{"raw_affiliation_string":"Marketing Department, Schulich School of Business, York University, 4700 Keele Street, Toronto, Ont., Canada M3J 1P3","institution_ids":["https://openalex.org/I192455969"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071276128","display_name":"Nikhilesh Dholakia","orcid":"https://orcid.org/0000-0002-9745-752X"},"institutions":[{"id":"https://openalex.org/I17626003","display_name":"University of Rhode Island","ror":"https://ror.org/013ckk937","country_code":"US","type":"education","lineage":["https://openalex.org/I17626003"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nikhilesh Dholakia","raw_affiliation_strings":["Marketing, E-Commerce, and Management Information Systems Areas, University of Rhode Island, Kingston, RI, USA"],"affiliations":[{"raw_affiliation_string":"Marketing, E-Commerce, and Management Information Systems Areas, University of Rhode Island, Kingston, RI, USA","institution_ids":["https://openalex.org/I17626003"]}]}],"institution_assertions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5036795202"],"corresponding_institution_ids":["https://openalex.org/I192455969"],"apc_list":{"value":3670,"currency":"USD","value_usd":3670,"provenance":"doaj"},"apc_paid":null,"fwci":2.074,"has_fulltext":true,"fulltext_origin":"ngrams","cited_by_count":80,"citation_normalized_percentile":{"value":0.928163,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":"14","issue":"3","first_page":"211","last_page":"236"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9982,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9982,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9966,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9912,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.6793997},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.65019876},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer Relationship Management","score":0.42000312}],"concepts":[{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.6793997},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.66819763},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.65019876},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5361642},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5051039},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.50146484},{"id":"https://openalex.org/C202889954","wikidata":"https://www.wikidata.org/wiki/Q1139554","display_name":"Subjectivity","level":2,"score":0.4580208},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4454207},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.42000312},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40117222},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38960844},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.32465637},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.25428247},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.21520397},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.17732593},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.infoandorg.2004.01.002","pdf_url":null,"source":{"id":"https://openalex.org/S35363033","display_name":"Information and Organization","issn_l":"1471-7727","issn":["1471-7727","1873-7919"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},{"is_oa":true,"landing_page_url":"https://digitalcommons.uri.edu/cba_facpubs/14","pdf_url":"https://digitalcommons.uri.edu/cgi/viewcontent.cgi?article=1013&context=cba_facpubs","source":{"id":"https://openalex.org/S4377196359","display_name":"Digital Commons - URI (University of Rhode Island)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I17626003","host_organization_name":"University of Rhode Island","host_organization_lineage":["https://openalex.org/I17626003"],"host_organization_lineage_names":["University of Rhode Island"],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true}],"best_oa_location":{"is_oa":true,"landing_page_url":"https://digitalcommons.uri.edu/cba_facpubs/14","pdf_url":"https://digitalcommons.uri.edu/cgi/viewcontent.cgi?article=1013&context=cba_facpubs","source":{"id":"https://openalex.org/S4377196359","display_name":"Digital Commons - URI (University of Rhode Island)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I17626003","host_organization_name":"University of Rhode Island","host_organization_lineage":["https://openalex.org/I17626003"],"host_organization_lineage_names":["University of Rhode Island"],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.52,"display_name":"Industry, innovation and infrastructure"}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":154,"referenced_works":["https://openalex.org/W139672434","https://openalex.org/W1482232687","https://openalex.org/W1484419243","https://openalex.org/W1489534833","https://openalex.org/W1489618562","https://openalex.org/W1491569600","https://openalex.org/W1497263939","https://openalex.org/W1498112155","https://openalex.org/W1502139203","https://openalex.org/W1505563434","https://openalex.org/W1508223317","https://openalex.org/W1509214138","https://openalex.org/W1512194689","https://openalex.org/W1513263944","https://openalex.org/W1514249143","https://openalex.org/W1519051771","https://openalex.org/W1522588346","https://openalex.org/W1528060756","https://openalex.org/W1531345066","https://openalex.org/W1538870304","https://openalex.org/W1540310725","https://openalex.org/W1544474932","https://openalex.org/W1553286440","https://openalex.org/W1557829407","https://openalex.org/W1560210504","https://openalex.org/W1569322941","https://openalex.org/W1586271377","https://openalex.org/W1586403850","https://openalex.org/W1587519930","https://openalex.org/W1588059493","https://openalex.org/W1588155217","https://openalex.org/W1602070487","https://openalex.org/W162160164","https://openalex.org/W1657646951","https://openalex.org/W166315768","https://openalex.org/W169910887","https://openalex.org/W175167418","https://openalex.org/W1772286420","https://openalex.org/W1919094054","https://openalex.org/W1945694138","https://openalex.org/W1964624836","https://openalex.org/W1966026240","https://openalex.org/W1967370800","https://openalex.org/W1968804254","https://openalex.org/W1973893364","https://openalex.org/W1983741276","https://openalex.org/W1983895294","https://openalex.org/W1984147062","https://openalex.org/W1984468881","https://openalex.org/W1988211749","https://openalex.org/W1988275608","https://openalex.org/W1990892256","https://openalex.org/W1993108580","https://openalex.org/W2000138195","https://openalex.org/W2000884844","https://openalex.org/W2001183299","https://openalex.org/W2002867186","https://openalex.org/W2002875385","https://openalex.org/W2010992114","https://openalex.org/W2012878053","https://openalex.org/W2013860961","https://openalex.org/W2014151618","https://openalex.org/W2016634442","https://openalex.org/W2019327907","https://openalex.org/W2024102745","https://openalex.org/W2028969438","https://openalex.org/W2029709911","https://openalex.org/W2031562375","https://openalex.org/W2033355701","https://openalex.org/W2033572283","https://openalex.org/W2033626294","https://openalex.org/W2035703056","https://openalex.org/W2036543051","https://openalex.org/W2038827234","https://openalex.org/W2041309555","https://openalex.org/W2041350325","https://openalex.org/W2045403074","https://openalex.org/W2047623651","https://openalex.org/W2049122546","https://openalex.org/W2051656018","https://openalex.org/W2053120142","https://openalex.org/W2055390489","https://openalex.org/W2055525738","https://openalex.org/W2062353839","https://openalex.org/W2063674320","https://openalex.org/W2064852760","https://openalex.org/W2066218728","https://openalex.org/W2068389204","https://openalex.org/W2070578161","https://openalex.org/W2072340843","https://openalex.org/W2076213179","https://openalex.org/W2082770314","https://openalex.org/W2083146005","https://openalex.org/W2090937473","https://openalex.org/W2093958576","https://openalex.org/W2096330734","https://openalex.org/W2103272780","https://openalex.org/W2105877609","https://openalex.org/W2109575213","https://openalex.org/W2110638361","https://openalex.org/W2116600072","https://openalex.org/W2120238053","https://openalex.org/W2124132553","https://openalex.org/W2128198105","https://openalex.org/W2128946504","https://openalex.org/W2131928395","https://openalex.org/W2138189240","https://openalex.org/W2141010452","https://openalex.org/W2141787769","https://openalex.org/W2167690503","https://openalex.org/W2174441317","https://openalex.org/W2270405047","https://openalex.org/W2312407933","https://openalex.org/W2314020836","https://openalex.org/W2317574555","https://openalex.org/W2319541994","https://openalex.org/W2320217246","https://openalex.org/W2321927544","https://openalex.org/W2323266160","https://openalex.org/W2323828001","https://openalex.org/W2326273893","https://openalex.org/W2329363372","https://openalex.org/W2332086916","https://openalex.org/W2460067384","https://openalex.org/W2475152407","https://openalex.org/W2477993304","https://openalex.org/W2495512031","https://openalex.org/W2500709505","https://openalex.org/W2552999984","https://openalex.org/W2562184061","https://openalex.org/W2911691380","https://openalex.org/W3021422454","https://openalex.org/W3126349953","https://openalex.org/W3162439866","https://openalex.org/W3179639823","https://openalex.org/W3185169640","https://openalex.org/W359610578","https://openalex.org/W4230354434","https://openalex.org/W4241890143","https://openalex.org/W4285719527","https://openalex.org/W4301056702","https://openalex.org/W4301957645","https://openalex.org/W4302909663","https://openalex.org/W54430691","https://openalex.org/W561708164","https://openalex.org/W567115522","https://openalex.org/W60545244","https://openalex.org/W606287888","https://openalex.org/W609967455","https://openalex.org/W612070450","https://openalex.org/W623111490","https://openalex.org/W640144759","https://openalex.org/W653117256","https://openalex.org/W91447311"],"related_works":["https://openalex.org/W4284958903","https://openalex.org/W4284957919","https://openalex.org/W3013184534","https://openalex.org/W2499260457","https://openalex.org/W2483231811","https://openalex.org/W2422895071","https://openalex.org/W2354761646","https://openalex.org/W2181766440","https://openalex.org/W2124748206","https://openalex.org/W1983787324"],"abstract_inverted_index":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W3125207670","counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":14},{"year":2022,"cited_by_count":3},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":8},{"year":2012,"cited_by_count":7}],"updated_date":"2025-01-07T10:34:15.870009","created_date":"2021-02-01"}