乐胖代购免代理版

{"id":"https://openalex.org/W1997310817","doi":"https://doi.org/10.1016/j.im.2004.11.007","title":"An exploratory study into factors of service quality for application service providers","display_name":"An exploratory study into factors of service quality for application service providers","publication_year":2005,"publication_date":"2005-01-25","ids":{"openalex":"https://openalex.org/W1997310817","doi":"https://doi.org/10.1016/j.im.2004.11.007","mag":"1997310817"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.im.2004.11.007","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"journal-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034135974","display_name":"Qingxiong Ma","orcid":null},"institutions":[{"id":"https://openalex.org/I28324025","display_name":"University of Central Missouri","ror":"https://ror.org/02c63wv67","country_code":"US","type":"education","lineage":["https://openalex.org/I28324025"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Qingxiong Ma","raw_affiliation_strings":["Central Missouri State University Warrensburg, MO 64093, USA"],"affiliations":[{"raw_affiliation_string":"Central Missouri State University Warrensburg, MO 64093, USA","institution_ids":["https://openalex.org/I28324025"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059189714","display_name":"John Pearson","orcid":"https://orcid.org/0000-0002-9876-7837"},"institutions":[{"id":"https://openalex.org/I110378019","display_name":"Southern Illinois University Carbondale","ror":"https://ror.org/049kefs16","country_code":"US","type":"education","lineage":["https://openalex.org/I110378019","https://openalex.org/I2801502357"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"J. Michael Pearson","raw_affiliation_strings":["Southern Illinois University, Carbondale, IL 62901-4627, USA"],"affiliations":[{"raw_affiliation_string":"Southern Illinois University, Carbondale, IL 62901-4627, USA","institution_ids":["https://openalex.org/I110378019"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5113588445","display_name":"Suresh K. Tadisina","orcid":null},"institutions":[{"id":"https://openalex.org/I110378019","display_name":"Southern Illinois University Carbondale","ror":"https://ror.org/049kefs16","country_code":"US","type":"education","lineage":["https://openalex.org/I110378019","https://openalex.org/I2801502357"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Suresh Tadisina","raw_affiliation_strings":["Southern Illinois University, Carbondale, IL 62901-4627, USA"],"affiliations":[{"raw_affiliation_string":"Southern Illinois University, Carbondale, IL 62901-4627, USA","institution_ids":["https://openalex.org/I110378019"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3570,"currency":"USD","value_usd":3570,"provenance":"doaj"},"apc_paid":null,"fwci":8.389,"has_fulltext":true,"fulltext_origin":"ngrams","cited_by_count":127,"citation_normalized_percentile":{"value":0.967733,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":"42","issue":"8","first_page":"1067","last_page":"1080"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9907,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9896,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/application-service-provider","display_name":"Application service provider","score":0.61322886},{"id":"https://openalex.org/keywords/service-level-objective","display_name":"Service level objective","score":0.5293622},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.4287446}],"concepts":[{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.6848835},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.615871},{"id":"https://openalex.org/C76143314","wikidata":"https://www.wikidata.org/wiki/Q621601","display_name":"Application service provider","level":5,"score":0.61322886},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5879572},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5756854},{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.5402766},{"id":"https://openalex.org/C2779356329","wikidata":"https://www.wikidata.org/wiki/Q922625","display_name":"Checklist","level":2,"score":0.5390664},{"id":"https://openalex.org/C16151460","wikidata":"https://www.wikidata.org/wiki/Q3480069","display_name":"Service level objective","level":5,"score":0.5293622},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.524549},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.52001715},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4841069},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.47855884},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.46507454},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.4287446},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3684392},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.29875043},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.26036155},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.16417998},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.im.2004.11.007","pdf_url":null,"source":{"id":"https://openalex.org/S38883057","display_name":"Information & Management","issn_l":"0378-7206","issn":["0378-7206","1872-7530"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.62}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":58,"referenced_works":["https://openalex.org/W1516257345","https://openalex.org/W1516798127","https://openalex.org/W1519913602","https://openalex.org/W1522302384","https://openalex.org/W1538264000","https://openalex.org/W1542558466","https://openalex.org/W1549472903","https://openalex.org/W1567411073","https://openalex.org/W1569859049","https://openalex.org/W1576603561","https://openalex.org/W1589103605","https://openalex.org/W1689771227","https://openalex.org/W1954663826","https://openalex.org/W1972013208","https://openalex.org/W1974353455","https://openalex.org/W1981747052","https://openalex.org/W1982406862","https://openalex.org/W1985529311","https://openalex.org/W1987258130","https://openalex.org/W2009591563","https://openalex.org/W2014947617","https://openalex.org/W2018863071","https://openalex.org/W2026368098","https://openalex.org/W2027566468","https://openalex.org/W2028809046","https://openalex.org/W2042461458","https://openalex.org/W2047223281","https://openalex.org/W2047577084","https://openalex.org/W2048553209","https://openalex.org/W2057012437","https://openalex.org/W2068322856","https://openalex.org/W2069796793","https://openalex.org/W2078255126","https://openalex.org/W2085067988","https://openalex.org/W2096099424","https://openalex.org/W2096878712","https://openalex.org/W2101621497","https://openalex.org/W2103318555","https://openalex.org/W2104558207","https://openalex.org/W2113670866","https://openalex.org/W2116396791","https://openalex.org/W2120523603","https://openalex.org/W2131204930","https://openalex.org/W2141951329","https://openalex.org/W2154903633","https://openalex.org/W2160022831","https://openalex.org/W2165784367","https://openalex.org/W2172588809","https://openalex.org/W2226858328","https://openalex.org/W2318848245","https://openalex.org/W2401432103","https://openalex.org/W2496777941","https://openalex.org/W2801004064","https://openalex.org/W3123458587","https://openalex.org/W3145243148","https://openalex.org/W4242578538","https://openalex.org/W4250040931","https://openalex.org/W62454032"],"related_works":["https://openalex.org/W2786810075","https://openalex.org/W2549510740","https://openalex.org/W2530755953","https://openalex.org/W2405220660","https://openalex.org/W2168158826","https://openalex.org/W2154017244","https://openalex.org/W2112244512","https://openalex.org/W2034170328","https://openalex.org/W2016028516","https://openalex.org/W1969008554"],"abstract_inverted_index":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W1997310817","counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":8},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":14},{"year":2013,"cited_by_count":10},{"year":2012,"cited_by_count":10}],"updated_date":"2024-12-16T08:03:04.643105","created_date":"2016-06-24"}