{"id":"https://openalex.org/W2900397663","doi":"https://doi.org/10.1016/j.csi.2018.11.002","title":"E-service Evaluation: User satisfaction measurement and implications in health sector","display_name":"E-service Evaluation: User satisfaction measurement and implications in health sector","publication_year":2018,"publication_date":"2018-11-08","ids":{"openalex":"https://openalex.org/W2900397663","doi":"https://doi.org/10.1016/j.csi.2018.11.002","mag":"2900397663"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.csi.2018.11.002","pdf_url":null,"source":{"id":"https://openalex.org/S119630662","display_name":"Computer Standards & Interfaces","issn_l":"0920-5489","issn":["0920-5489","1872-7018"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"journal-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082731457","display_name":"Fotis Kitsios","orcid":"https://orcid.org/0000-0001-7269-5567"},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Fotis Kitsios","raw_affiliation_strings":["Department of Applied Informatics, University of Macedonia, Greece, 156 Egnatia Street, GR 54636 Thessaloniki, Greece"],"affiliations":[{"raw_affiliation_string":"Department of Applied Informatics, University of Macedonia, Greece, 156 Egnatia Street, GR 54636 Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000353072","display_name":"Stavros Stefanakakis","orcid":null},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Stavros Stefanakakis","raw_affiliation_strings":["Department of Applied Informatics, University of Macedonia, Greece, 156 Egnatia Street, GR 54636 Thessaloniki, Greece"],"affiliations":[{"raw_affiliation_string":"Department of Applied Informatics, University of Macedonia, Greece, 156 Egnatia Street, GR 54636 Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005703301","display_name":"Maria Kamariotou","orcid":"https://orcid.org/0000-0002-7873-9265"},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Maria Kamariotou","raw_affiliation_strings":["Department of Applied Informatics, University of Macedonia, Greece, 156 Egnatia Street, GR 54636 Thessaloniki, Greece"],"affiliations":[{"raw_affiliation_string":"Department of Applied Informatics, University of Macedonia, Greece, 156 Egnatia Street, GR 54636 Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111851490","display_name":"L. Dermentzoglou","orcid":null},"institutions":[{"id":"https://openalex.org/I4210104108","display_name":"Papageorgiou General Hospital","ror":"https://ror.org/01663qy58","country_code":"GR","type":"healthcare","lineage":["https://openalex.org/I4210104108"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Lambros Dermentzoglou","raw_affiliation_strings":["PAPAGEORGIOU GENERAL HOSPITAL, Municiality Pavlou Mela, 56403, Thessaloniki, Greece"],"affiliations":[{"raw_affiliation_string":"PAPAGEORGIOU GENERAL HOSPITAL, Municiality Pavlou Mela, 56403, Thessaloniki, Greece","institution_ids":["https://openalex.org/I4210104108"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5082731457"],"corresponding_institution_ids":["https://openalex.org/I192756129"],"apc_list":{"value":3000,"currency":"USD","value_usd":3000,"provenance":"doaj"},"apc_paid":null,"fwci":3.921,"has_fulltext":true,"fulltext_origin":"ngrams","cited_by_count":38,"citation_normalized_percentile":{"value":0.910819,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":"63","issue":null,"first_page":"16","last_page":"26"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9972,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9972,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9899,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9512,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/attendance","display_name":"Attendance","score":0.6838605},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User Satisfaction","score":0.5598828}],"concepts":[{"id":"https://openalex.org/C2778173179","wikidata":"https://www.wikidata.org/wiki/Q25339289","display_name":"Attendance","level":2,"score":0.6838605},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.58338994},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.5598828},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5492678},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.51998216},{"id":"https://openalex.org/C2776505523","wikidata":"https://www.wikidata.org/wiki/Q4785468","display_name":"Plan (archaeology)","level":2,"score":0.4791288},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4776227},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.47304624},{"id":"https://openalex.org/C124306116","wikidata":"https://www.wikidata.org/wiki/Q2512965","display_name":"Ambulatory care","level":3,"score":0.4222373},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3855877},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36417562},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3353445},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2553908},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.25504205},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20268154},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.csi.2018.11.002","pdf_url":null,"source":{"id":"https://openalex.org/S119630662","display_name":"Computer Standards & Interfaces","issn_l":"0920-5489","issn":["0920-5489","1872-7018"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[],"grants":[],"datasets":[],"versions":[],"referenced_works_count":40,"referenced_works":["https://openalex.org/W1525223908","https://openalex.org/W1572145800","https://openalex.org/W1689771227","https://openalex.org/W1791587663","https://openalex.org/W195845004","https://openalex.org/W1969671169","https://openalex.org/W1970430369","https://openalex.org/W1979432935","https://openalex.org/W1984306147","https://openalex.org/W1999322076","https://openalex.org/W2001846614","https://openalex.org/W2022727669","https://openalex.org/W2026368098","https://openalex.org/W2030677354","https://openalex.org/W2035499180","https://openalex.org/W2045311004","https://openalex.org/W2046431214","https://openalex.org/W2055077282","https://openalex.org/W2058153839","https://openalex.org/W2059846018","https://openalex.org/W2067674531","https://openalex.org/W2099078684","https://openalex.org/W2100220330","https://openalex.org/W2103106594","https://openalex.org/W2117948235","https://openalex.org/W2135772655","https://openalex.org/W2140960569","https://openalex.org/W2151694441","https://openalex.org/W2154084075","https://openalex.org/W2154680409","https://openalex.org/W2330184569","https://openalex.org/W2407097315","https://openalex.org/W2474894268","https://openalex.org/W2482952689","https://openalex.org/W2516399571","https://openalex.org/W2523746384","https://openalex.org/W2726162672","https://openalex.org/W2963056618","https://openalex.org/W42156896","https://openalex.org/W619809840"],"related_works":["https://openalex.org/W4381137597","https://openalex.org/W4379284861","https://openalex.org/W4286828204","https://openalex.org/W4250555017","https://openalex.org/W2795556271","https://openalex.org/W2368744325","https://openalex.org/W2343697884","https://openalex.org/W2154358790","https://openalex.org/W2013696174","https://openalex.org/W1982188924"],"abstract_inverted_index":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W2900397663","counts_by_year":[{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":9},{"year":2019,"cited_by_count":2}],"updated_date":"2024-12-05T22:20:02.971947","created_date":"2018-11-16"}