{"id":"https://openalex.org/W3100581793","doi":"https://doi.org/10.1016/j.chb.2020.106627","title":"Making conversations with chatbots more personalized","display_name":"Making conversations with chatbots more personalized","publication_year":2020,"publication_date":"2020-11-17","ids":{"openalex":"https://openalex.org/W3100581793","doi":"https://doi.org/10.1016/j.chb.2020.106627","mag":"3100581793"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.chb.2020.106627","pdf_url":null,"source":{"id":"https://openalex.org/S204030396","display_name":"Computers in Human Behavior","issn_l":"0747-5632","issn":["0747-5632","1873-7692"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"article","type_crossref":"journal-article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074851135","display_name":"Michael Shumanov","orcid":null},"institutions":[{"id":"https://openalex.org/I57093077","display_name":"Swinburne University of Technology","ror":"https://ror.org/031rekg67","country_code":"AU","type":"education","lineage":["https://openalex.org/I57093077"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Michael Shumanov","raw_affiliation_strings":["Department of Business Technology & Entrepreneurship Swinburne University of Technology, Australia"],"affiliations":[{"raw_affiliation_string":"Department of Business Technology & Entrepreneurship Swinburne University of Technology, Australia","institution_ids":["https://openalex.org/I57093077"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022840590","display_name":"Lester W. Johnson","orcid":"https://orcid.org/0000-0003-3577-2804"},"institutions":[{"id":"https://openalex.org/I57093077","display_name":"Swinburne University of Technology","ror":"https://ror.org/031rekg67","country_code":"AU","type":"education","lineage":["https://openalex.org/I57093077"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Lester Johnson","raw_affiliation_strings":["Department of Management & Marketing Swinburne University of Technology, Australia"],"affiliations":[{"raw_affiliation_string":"Department of Management & Marketing Swinburne University of Technology, Australia","institution_ids":["https://openalex.org/I57093077"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5074851135"],"corresponding_institution_ids":["https://openalex.org/I57093077"],"apc_list":{"value":3440,"currency":"USD","value_usd":3440,"provenance":"doaj"},"apc_paid":null,"fwci":15.48,"has_fulltext":false,"cited_by_count":221,"citation_normalized_percentile":{"value":0.884152,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"117","issue":null,"first_page":"106627","last_page":"106627"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9919,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9919,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11040","display_name":"Personality Traits and Psychology","score":0.9913,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12521","display_name":"Death Anxiety and Social Exclusion","score":0.9912,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.83145523}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.83145523},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.83102393},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.6319817},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.626053},{"id":"https://openalex.org/C165064840","wikidata":"https://www.wikidata.org/wiki/Q1321061","display_name":"Matching (statistics)","level":2,"score":0.45763165},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4432949},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41006213},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21971282},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.20567968},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.14218673},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10332382},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.chb.2020.106627","pdf_url":null,"source":{"id":"https://openalex.org/S204030396","display_name":"Computers in Human Behavior","issn_l":"0747-5632","issn":["0747-5632","1873-7692"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/1","score":0.64,"display_name":"No poverty"}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":61,"referenced_works":["https://openalex.org/W1596668010","https://openalex.org/W1810403","https://openalex.org/W183897935","https://openalex.org/W1856927393","https://openalex.org/W1970835094","https://openalex.org/W1972820248","https://openalex.org/W1973871257","https://openalex.org/W1985071194","https://openalex.org/W1991015565","https://openalex.org/W1996074959","https://openalex.org/W1999227214","https://openalex.org/W2016000812","https://openalex.org/W2017773694","https://openalex.org/W2041697403","https://openalex.org/W2044241827","https://openalex.org/W2044975501","https://openalex.org/W2054106228","https://openalex.org/W2059164392","https://openalex.org/W2064135376","https://openalex.org/W2067501873","https://openalex.org/W2080431972","https://openalex.org/W2080776513","https://openalex.org/W2081876545","https://openalex.org/W2092471107","https://openalex.org/W2096033896","https://openalex.org/W2100772444","https://openalex.org/W2101422898","https://openalex.org/W2112203554","https://openalex.org/W2113166392","https://openalex.org/W2113721692","https://openalex.org/W2117546413","https://openalex.org/W2119595472","https://openalex.org/W2119672814","https://openalex.org/W2121715516","https://openalex.org/W2122725421","https://openalex.org/W2126840412","https://openalex.org/W2128741427","https://openalex.org/W2128857864","https://openalex.org/W2129727806","https://openalex.org/W2132092410","https://openalex.org/W2142418121","https://openalex.org/W2147984345","https://openalex.org/W2150563888","https://openalex.org/W2154868463","https://openalex.org/W2156466726","https://openalex.org/W2159316671","https://openalex.org/W2165360006","https://openalex.org/W2250238316","https://openalex.org/W2328871633","https://openalex.org/W2423024114","https://openalex.org/W2591226236","https://openalex.org/W2608353765","https://openalex.org/W2768262152","https://openalex.org/W2773567783","https://openalex.org/W2796991503","https://openalex.org/W2942331040","https://openalex.org/W2963294679","https://openalex.org/W2970839294","https://openalex.org/W3005386063","https://openalex.org/W4255946750","https://openalex.org/W601406044"],"related_works":["https://openalex.org/W4387007686","https://openalex.org/W4383501580","https://openalex.org/W4382052417","https://openalex.org/W4379781060","https://openalex.org/W4313813117","https://openalex.org/W4293646425","https://openalex.org/W4214931137","https://openalex.org/W3192088754","https://openalex.org/W3176146353","https://openalex.org/W3084631705"],"abstract_inverted_index":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W3100581793","counts_by_year":[{"year":2024,"cited_by_count":87},{"year":2023,"cited_by_count":64},{"year":2022,"cited_by_count":40},{"year":2021,"cited_by_count":27}],"updated_date":"2025-01-21T15:50:30.339657","created_date":"2020-11-23"}