{"id":"https://openalex.org/W4200250780","doi":"https://doi.org/10.1007/s12525-021-00502-2","title":"More than a snapshot: dynamic value-in-use emergence in e-services","display_name":"More than a snapshot: dynamic value-in-use emergence in e-services","publication_year":2021,"publication_date":"2021-12-07","ids":{"openalex":"https://openalex.org/W4200250780","doi":"https://doi.org/10.1007/s12525-021-00502-2"},"language":"en","primary_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12525-021-00502-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12525-021-00502-2.pdf","source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319965","https://openalex.org/P4310319900"],"host_organization_lineage_names":["Springer Nature","Springer Science+Business Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true},"type":"article","type_crossref":"journal-article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s12525-021-00502-2.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059195879","display_name":"Nicole Bulawa","orcid":"https://orcid.org/0000-0002-8425-6171"},"institutions":[{"id":"https://openalex.org/I94271068","display_name":"ESCP Business School","ror":"https://ror.org/01r8xsy94","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210149577","https://openalex.org/I94271068"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Nicole Bulawa","raw_affiliation_strings":["Chair of Marketing, ESCP Business School, Heubnerweg 8-10, 14059, Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"Chair of Marketing, ESCP Business School, Heubnerweg 8-10, 14059, Berlin, Germany","institution_ids":["https://openalex.org/I94271068"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047957418","display_name":"Frank Jacob","orcid":"https://orcid.org/0000-0003-1491-9707"},"institutions":[{"id":"https://openalex.org/I94271068","display_name":"ESCP Business School","ror":"https://ror.org/01r8xsy94","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210149577","https://openalex.org/I94271068"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Frank Jacob","raw_affiliation_strings":["Chair of Marketing, ESCP Business School, Heubnerweg 8-10, 14059, Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"Chair of Marketing, ESCP Business School, Heubnerweg 8-10, 14059, Berlin, Germany","institution_ids":["https://openalex.org/I94271068"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":2590,"currency":"EUR","value_usd":3190},"apc_paid":{"value":2590,"currency":"EUR","value_usd":3190},"fwci":0.868,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.774213,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":82,"max":84},"biblio":{"volume":"32","issue":"4","first_page":"2471","last_page":"2489"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9993,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9993,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9973,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9965,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/snapshot","display_name":"Snapshot (computer storage)","score":0.6372012}],"concepts":[{"id":"https://openalex.org/C55282118","wikidata":"https://www.wikidata.org/wiki/Q252683","display_name":"Snapshot (computer storage)","level":2,"score":0.6372012},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.54192},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.46914142},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44742706},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4199469},{"id":"https://openalex.org/C107826830","wikidata":"https://www.wikidata.org/wiki/Q929380","display_name":"Environmental resource management","level":1,"score":0.34705266},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32788497},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30001968},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.13455284},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10917452},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12525-021-00502-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12525-021-00502-2.pdf","source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319965","https://openalex.org/P4310319900"],"host_organization_lineage_names":["Springer Nature","Springer Science+Business Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true}],"best_oa_location":{"is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12525-021-00502-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12525-021-00502-2.pdf","source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319965","https://openalex.org/P4310319900"],"host_organization_lineage_names":["Springer Nature","Springer Science+Business Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true},"sustainable_development_goals":[],"grants":[],"datasets":[],"versions":[],"referenced_works_count":85,"referenced_works":["https://openalex.org/W1509575625","https://openalex.org/W1515737418","https://openalex.org/W1521832","https://openalex.org/W1567033468","https://openalex.org/W1586044954","https://openalex.org/W1587914366","https://openalex.org/W1709698377","https://openalex.org/W1818536883","https://openalex.org/W1849021680","https://openalex.org/W1950299194","https://openalex.org/W1965626835","https://openalex.org/W1971160802","https://openalex.org/W1981742050","https://openalex.org/W1983992997","https://openalex.org/W1990342978","https://openalex.org/W1993171100","https://openalex.org/W1993326409","https://openalex.org/W1994445062","https://openalex.org/W1995076193","https://openalex.org/W1995236966","https://openalex.org/W1997176931","https://openalex.org/W2002704355","https://openalex.org/W2003090143","https://openalex.org/W2003481039","https://openalex.org/W2018962458","https://openalex.org/W2035919603","https://openalex.org/W2036159615","https://openalex.org/W2037917442","https://openalex.org/W2041527120","https://openalex.org/W2055409791","https://openalex.org/W2059702009","https://openalex.org/W2068438332","https://openalex.org/W2070358808","https://openalex.org/W2071140632","https://openalex.org/W2072916902","https://openalex.org/W2075289001","https://openalex.org/W2082848378","https://openalex.org/W2095026705","https://openalex.org/W2104672220","https://openalex.org/W2108324741","https://openalex.org/W2109844556","https://openalex.org/W2111256197","https://openalex.org/W2115635458","https://openalex.org/W2126840412","https://openalex.org/W2127956021","https://openalex.org/W2129660502","https://openalex.org/W2130168387","https://openalex.org/W2135298673","https://openalex.org/W2135526934","https://openalex.org/W2141973803","https://openalex.org/W2143015893","https://openalex.org/W2154124517","https://openalex.org/W2164118598","https://openalex.org/W2171493366","https://openalex.org/W2301850903","https://openalex.org/W2489713843","https://openalex.org/W2493734635","https://openalex.org/W2496573424","https://openalex.org/W2770984856","https://openalex.org/W2902651313","https://openalex.org/W2913001342","https://openalex.org/W2916648596","https://openalex.org/W2922570718","https://openalex.org/W2925209126","https://openalex.org/W2958110887","https://openalex.org/W2984174582","https://openalex.org/W2985680329","https://openalex.org/W2990651886","https://openalex.org/W3001508652","https://openalex.org/W3040149003","https://openalex.org/W3081008212","https://openalex.org/W3153505809","https://openalex.org/W3155185168","https://openalex.org/W4211097937","https://openalex.org/W4213235949","https://openalex.org/W4214907476","https://openalex.org/W4230320778","https://openalex.org/W4238559129","https://openalex.org/W4240230310","https://openalex.org/W4248660877","https://openalex.org/W4253873456","https://openalex.org/W4254777422","https://openalex.org/W605834061","https://openalex.org/W618049129","https://openalex.org/W622603296"],"related_works":["https://openalex.org/W4214593058","https://openalex.org/W3002906555","https://openalex.org/W2386088810","https://openalex.org/W2379162918","https://openalex.org/W2376345092","https://openalex.org/W2076635222","https://openalex.org/W2019424700","https://openalex.org/W2009772222","https://openalex.org/W1961185550","https://openalex.org/W1707872772"],"abstract_inverted_index":{"Abstract":[0],"Supporting":[1],"consumers\u2019":[2],"value-in-use":[3],"(ViU)":[4],"emergence":[5,100,125,135],"throughout":[6,91],"a":[7,44,58,72,92,110,119],"usage":[8,18,93],"process":[9,94,126],"has":[10,19],"become":[11],"increasingly":[12],"challenging":[13],"as,":[14],"in":[15,122,136],"today\u2019s":[16],"environment,":[17],"shifted":[20],"from":[21,103],"discrete":[22],"events":[23],"to":[24,106,131],"continuous":[25],"e-service":[26,62],"interactions.":[27],"Although":[28],"researchers":[29],"acknowledge":[30],"that":[31],"ViU":[32,63,89,99,124,134],"is":[33],"dynamic":[34,59],"and":[35,64,83,95,114,127],"evolves":[36],"over":[37],"time,":[38],"most":[39],"studies":[40],"treat":[41],"it":[42,66],"as":[43],"static":[45],"concept.":[46],"Using":[47],"the":[48,55,77,85,123],"empirical":[49],"context":[50],"of":[51,80],"language":[52],"learning":[53],"applications,":[54],"authors":[56,86],"adopt":[57],"perspective":[60],"on":[61],"extend":[65],"with":[67],"regulatory":[68],"mode":[69],"theory":[70],"using":[71],"qualitative":[73],"approach.":[74],"By":[75,108],"applying":[76],"underlying":[78],"functions":[79],"self-regulation:":[81],"locomotion":[82],"assessment,":[84],"investigate":[87],"how":[88],"emerges":[90],"establish":[96],"an":[97],"eight-stage":[98],"process,":[101],"ranging":[102],"initial":[104],"trigger":[105],"termination.":[107],"examining":[109],"consumer\u2019s":[111,120],"usage,":[112],"assessments,":[113],"movements,":[115],"practitioners":[116],"can":[117],"pinpoint":[118],"location":[121],"take":[128],"appropriate":[129],"measures":[130],"further":[132],"promote":[133],"e-services.":[137]},"abstract_inverted_index_v3":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W4200250780","counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2}],"updated_date":"2025-04-04T14:38:40.871815","created_date":"2021-12-31"}