乐胖代购免代理版

{"id":"https://openalex.org/W2154826939","doi":"https://doi.org/10.1007/978-3-642-04190-7_15","title":"Multi-Skill Call Center as a Grading from \u201cOld\u201d Telephony","display_name":"Multi-Skill Call Center as a Grading from \u201cOld\u201d Telephony","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W2154826939","doi":"https://doi.org/10.1007/978-3-642-04190-7_15","mag":"2154826939"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-04190-7_15","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319965","https://openalex.org/P4310319900"],"host_organization_lineage_names":["Springer Nature","Springer Science+Business Media"],"type":"book series"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"book-chapter","type_crossref":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111791404","display_name":"Manfred Schneps-Schneppe","orcid":null},"institutions":[{"id":"https://openalex.org/I926082481","display_name":"Ventspils University of Applied Sciences","ror":"https://ror.org/03sc6wx59","country_code":"LV","type":"education","lineage":["https://openalex.org/I926082481"]}],"countries":["LV"],"is_corresponding":false,"raw_author_name":"Manfred Schneps-Schneppe","raw_affiliation_strings":["Ventspils University College, Inzenieru st, 101, Ventspils, Latvia"],"affiliations":[{"raw_affiliation_string":"Ventspils University College, Inzenieru st, 101, Ventspils, Latvia","institution_ids":["https://openalex.org/I926082481"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052915557","display_name":"Janis Sedols","orcid":null},"institutions":[{"id":"https://openalex.org/I91123046","display_name":"University of Latvia","ror":"https://ror.org/05g3mes96","country_code":"LV","type":"education","lineage":["https://openalex.org/I91123046"]}],"countries":["LV"],"is_corresponding":false,"raw_author_name":"Janis Sedols","raw_affiliation_strings":["Institute of Mathematics and Computer Science, University of Latvia, Raina bulv 29, Riga, Latvia"],"affiliations":[{"raw_affiliation_string":"Institute of Mathematics and Computer Science, University of Latvia, Raina bulv 29, Riga, Latvia","institution_ids":["https://openalex.org/I91123046"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392,"provenance":"doaj"},"apc_paid":null,"fwci":1.032,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.721756,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":74,"max":77},"biblio":{"volume":null,"issue":null,"first_page":"154","last_page":"167"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9954,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9954,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10575","display_name":"Wireless Communication Networks Research","score":0.977,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.9762,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/center","display_name":"Center (category theory)","score":0.6052197},{"id":"https://openalex.org/keywords/grading","display_name":"Grading (engineering)","score":0.44608536}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.81174946},{"id":"https://openalex.org/C2779463800","wikidata":"https://www.wikidata.org/wiki/Q5062222","display_name":"Center (category theory)","level":2,"score":0.6052197},{"id":"https://openalex.org/C195358072","wikidata":"https://www.wikidata.org/wiki/Q944584","display_name":"Telephony","level":2,"score":0.6006242},{"id":"https://openalex.org/C2777286243","wikidata":"https://www.wikidata.org/wiki/Q5591926","display_name":"Grading (engineering)","level":2,"score":0.44608536},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.44051227},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.42623252},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07753962},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C147176958","wikidata":"https://www.wikidata.org/wiki/Q77590","display_name":"Civil engineering","level":1,"score":0.0},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-04190-7_15","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319965","https://openalex.org/P4310319900"],"host_organization_lineage_names":["Springer Nature","Springer Science+Business Media"],"type":"book series"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality education","score":0.78,"id":"https://metadata.un.org/sdg/4"}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":7,"referenced_works":["https://openalex.org/W1546421217","https://openalex.org/W1555848820","https://openalex.org/W2054539539","https://openalex.org/W2086563672","https://openalex.org/W2140340598","https://openalex.org/W2201989566","https://openalex.org/W2745281314"],"related_works":["https://openalex.org/W402190201","https://openalex.org/W3148530896","https://openalex.org/W2618637494","https://openalex.org/W2165638752","https://openalex.org/W2151415191","https://openalex.org/W2079174804","https://openalex.org/W2070417346","https://openalex.org/W2051542655","https://openalex.org/W182167794","https://openalex.org/W1574966777"],"abstract_inverted_index":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W2154826939","counts_by_year":[{"year":2016,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-01-22T05:59:55.555359","created_date":"2016-06-24"}