{"id":"https://openalex.org/W3107160055","doi":"https://doi.org/10.1007/978-3-030-63396-7_31","title":"Hospital Information Systems: Measuring End-User Satisfaction","display_name":"Hospital Information Systems: Measuring End-User Satisfaction","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3107160055","doi":"https://doi.org/10.1007/978-3-030-63396-7_31","mag":"3107160055"},"language":"en","primary_location":{"is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-63396-7_31","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319965","https://openalex.org/P4310319900"],"host_organization_lineage_names":["Springer Nature","Springer Science+Business Media"],"type":"book series"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false},"type":"book-chapter","type_crossref":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082731457","display_name":"Fotis Kitsios","orcid":"https://orcid.org/0000-0001-7269-5567"},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"funder","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Fotis Kitsios","raw_affiliation_strings":["Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece"],"affiliations":[{"raw_affiliation_string":"Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005703301","display_name":"Maria Kamariotou","orcid":"https://orcid.org/0000-0002-7873-9265"},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"funder","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Maria Kamariotou","raw_affiliation_strings":["Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece"],"affiliations":[{"raw_affiliation_string":"Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111636044","display_name":"Vicky Manthou","orcid":null},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"funder","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Vicky Manthou","raw_affiliation_strings":["Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece"],"affiliations":[{"raw_affiliation_string":"Department of Applied Informatics, University of Macedonia, Thessaloniki, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022037685","display_name":"Afroditi Batsara","orcid":null},"institutions":[{"id":"https://openalex.org/I4210119702","display_name":"424 General Military Hospital","ror":"https://ror.org/02cpzy455","country_code":"GR","type":"healthcare","lineage":["https://openalex.org/I4210119702"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Afroditi Batsara","raw_affiliation_strings":["424 Military Hospital, Thessaloniki, Greece"],"affiliations":[{"raw_affiliation_string":"424 Military Hospital, Thessaloniki, Greece","institution_ids":["https://openalex.org/I4210119702"]}]}],"institution_assertions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.726,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.930759,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":76,"max":79},"biblio":{"volume":null,"issue":null,"first_page":"463","last_page":"479"},"is_retracted":false,"is_paratext":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9546,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9546,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.9471,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9172,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/affect","display_name":"Affect","score":0.6558235},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User Satisfaction","score":0.6422379},{"id":"https://openalex.org/keywords/hospital-information-system","display_name":"Hospital information system","score":0.5096898},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information Quality","score":0.43766412},{"id":"https://openalex.org/keywords/medical-information","display_name":"Medical information","score":0.41378388}],"concepts":[{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.6558235},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.6422379},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6045147},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5754657},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.5326718},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.51096004},{"id":"https://openalex.org/C2777019752","wikidata":"https://www.wikidata.org/wiki/Q1509084","display_name":"Hospital information system","level":3,"score":0.5096898},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.47646165},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.458858},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.43766412},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.43700564},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.43262655},{"id":"https://openalex.org/C91262260","wikidata":"https://www.wikidata.org/wiki/Q528074","display_name":"End user","level":2,"score":0.4255873},{"id":"https://openalex.org/C3019150057","wikidata":"https://www.wikidata.org/wiki/Q92779279","display_name":"Medical information","level":2,"score":0.41378388},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3565891},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35654533},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.28554374},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19239247},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1489133},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.11346641},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.095529854},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-63396-7_31","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_indexed_in_scopus":true,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319965","https://openalex.org/P4310319900"],"host_organization_lineage_names":["Springer Nature","Springer Science+Business Media"],"type":"book series"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Gender equality","id":"https://metadata.un.org/sdg/5","score":0.52}],"grants":[],"datasets":[],"versions":[],"referenced_works_count":38,"referenced_works":["https://openalex.org/W1801410264","https://openalex.org/W1953938278","https://openalex.org/W1966681594","https://openalex.org/W1979889515","https://openalex.org/W1986248368","https://openalex.org/W1987175902","https://openalex.org/W2035499180","https://openalex.org/W2036007550","https://openalex.org/W2037789167","https://openalex.org/W2044407078","https://openalex.org/W2046431214","https://openalex.org/W2067674531","https://openalex.org/W2082547701","https://openalex.org/W2100220330","https://openalex.org/W2131352937","https://openalex.org/W2140960569","https://openalex.org/W2162109160","https://openalex.org/W2183852329","https://openalex.org/W2207053741","https://openalex.org/W2285783421","https://openalex.org/W2314577511","https://openalex.org/W2324227720","https://openalex.org/W2330184569","https://openalex.org/W2332378018","https://openalex.org/W2407097315","https://openalex.org/W2482354865","https://openalex.org/W2516026178","https://openalex.org/W2552749900","https://openalex.org/W2553180222","https://openalex.org/W2570602603","https://openalex.org/W2585862673","https://openalex.org/W2738943615","https://openalex.org/W2809277750","https://openalex.org/W2900397663","https://openalex.org/W2905786980","https://openalex.org/W2945026674","https://openalex.org/W2979755533","https://openalex.org/W76043563"],"related_works":["https://openalex.org/W4391294052","https://openalex.org/W4248897398","https://openalex.org/W3165198113","https://openalex.org/W3090454160","https://openalex.org/W26916055","https://openalex.org/W2338371797","https://openalex.org/W2172342304","https://openalex.org/W2028585187","https://openalex.org/W1583873799","https://openalex.org/W1505679156"],"abstract_inverted_index":null,"abstract_inverted_index_v3":null,"cited_by_api_url":"https://api.openalex.org/works?filter=cites:W3107160055","counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2}],"updated_date":"2025-02-22T17:45:22.865965","created_date":"2020-12-07"}