Over the past 30 years, there has been an ongoing shift in software from a system-centered to user-centered approach. When user-centered approaches are introduced to teams and organizations, conflict often emerges. Conflict could be dismissed as idiosyncratic differences among team members. In this paper, the authors account for conflicts as a clash of worldview between occupational communities: engineers and UX designers. They define the engineering worldview as the application of science and mathematics to structure sociotechnical processes to solve concrete, pre-specified problems, from an external perspective. By contrast, the UX worldview is a human-centered exploration, through iterative cycles of design and inquiry, of the contingent and context-sensitive ways people mediate activities with technologies and systems. Interpersonal conflict in teams symbolizes a conflict between sharply contrasting ways of seeing the world. By considering the root causes, project managers can productively leverage the expertise of both communities by managing expectations, relations, and artifacts.<\/p>","DOI":"10.4018\/ijskd.2015070101","type":"journal-article","created":{"date-parts":[[2016,1,4]],"date-time":"2016-01-04T13:59:51Z","timestamp":1451915991000},"page":"1-19","source":"Crossref","is-referenced-by-count":3,"title":["UX as Disruption"],"prefix":"10.4018","volume":"7","author":[{"given":"Emma J.","family":"Rose","sequence":"first","affiliation":[{"name":"University of Washington Tacoma, Tacoma, WA, USA"}]},{"given":"Josh","family":"Tenenberg","sequence":"additional","affiliation":[{"name":"University of Washington Tacoma, Tacoma, WA, USA"}]}],"member":"2432","container-title":["International Journal of Sociotechnology and Knowledge Development"],"original-title":[],"language":"ng","link":[{"URL":"https:\/\/www.igi-global.com\/viewtitle.aspx?TitleId=142957","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,7,31]],"date-time":"2024-07-31T16:38:45Z","timestamp":1722443925000},"score":1,"resource":{"primary":{"URL":"https:\/\/services.igi-global.com\/resolvedoi\/resolve.aspx?doi=10.4018\/IJSKD.2015070101"}},"subtitle":["Managing Team Conflict as a Productive Resource"],"short-title":[],"issued":{"date-parts":[[2015,7,1]]},"references-count":0,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2015,7]]}},"URL":"https:\/\/doi.org\/10.4018\/ijskd.2015070101","relation":{},"ISSN":["1941-6253","1941-6261"],"issn-type":[{"type":"print","value":"1941-6253"},{"type":"electronic","value":"1941-6261"}],"subject":[],"published":{"date-parts":[[2015,7,1]]}}}