{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2022,4,3]],"date-time":"2022-04-03T16:36:41Z","timestamp":1649003801357},"reference-count":17,"publisher":"Informa UK Limited","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Public Library Quarterly"],"published-print":{"date-parts":[[2002,9]]},"DOI":"10.1300\/j118v21n04_09","type":"journal-article","created":{"date-parts":[[2003,11,10]],"date-time":"2003-11-10T11:17:00Z","timestamp":1068463020000},"page":"53-63","source":"Crossref","is-referenced-by-count":0,"title":["BOOK REVIEWS"],"prefix":"10.1080","volume":"21","author":[{"given":"John Carlo","family":"Bertot","sequence":"first","affiliation":[]},{"given":"Elizabeth E.","family":"Bingham","sequence":"additional","affiliation":[]},{"given":"Kathy","family":"Bauknight","sequence":"additional","affiliation":[]},{"given":"Keith","family":"Swigger","sequence":"additional","affiliation":[]},{"given":"Barbara","family":"Lerner","sequence":"additional","affiliation":[]},{"given":"Bryan A.","family":"Waters","sequence":"additional","affiliation":[]}],"member":"301","reference":[{"issue":"3","key":"CIT0001","first-page":"176","volume":"37","author":"Betot J. C.","year":"1998","journal-title":"Public Libraries"},{"key":"CIT0002","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000007225"},{"key":"CIT0003","volume-title":"Statistics and Performance Measures for Public Library Networked Services.","author":"Bertot J. C.","year":"2001"},{"key":"CIT0004","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000007113"},{"key":"CIT0005","doi-asserted-by":"publisher","DOI":"10.1016\/S0099-1333(02)00292-6"},{"key":"CIT0006","volume-title":"Workbook: Outcome Measurement of Library Programs.","author":"Division of Library and Information Services","year":"2000"},{"key":"CIT0007","volume-title":"\u201cTheory and Practice in the Networked Environment: A European Perspective.\u201d","author":"Ford G.","year":"2001"},{"key":"CIT0008","volume-title":"ARL E-metrics Project: Toward a Framework of Library and Institutional Outcomes","author":"Fraser. B. T.","year":"2002"},{"key":"CIT0009","volume-title":"Free Library of Philadelphia: Performance Measurement Final Report.","author":"Free Library of Philadelphia","year":"2000"},{"key":"CIT0010","doi-asserted-by":"publisher","DOI":"10.1016\/S0099-1333(02)00293-8"},{"key":"CIT0011","volume-title":"Delivering satisfaction and service quality: A customer-based approach for libraries.","author":"Hernon P.","year":"2001"},{"key":"CIT0012","volume-title":"Perspectives on Outcome Based Evaluation for Libraries and Museums.","author":"Institute of Museum and Library Services","year":"2000"},{"key":"CIT0013","volume-title":"Counting on Results: New Tools for Outcomes-Based Evaluation of Public Libraries","author":"Lance K. C.","year":"2002"},{"key":"CIT0014","doi-asserted-by":"publisher","DOI":"10.1016\/S0099-1333(00)00117-8"},{"key":"CIT0015","first-page":"113","volume-title":"Proceedings of the 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services.","author":"Phipps S. E.","year":"2000"},{"issue":"3","key":"CIT0016","doi-asserted-by":"crossref","first-page":"244","DOI":"10.18352\/lq.7644","volume":"11","author":"Poll R.","year":"2001","journal-title":"LIBER Quarterly: The Journal of European Research Libraries"},{"key":"CIT0017","volume-title":"Measuring Program Outcomes: A Practical Approach.","author":"United Way of America","year":"1996"}],"container-title":["Public Library Quarterly"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.tandfonline.com\/doi\/pdf\/10.1300\/J118v21n04_09","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2018,3,22]],"date-time":"2018-03-22T03:28:35Z","timestamp":1521689315000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.tandfonline.com\/doi\/abs\/10.1300\/J118v21n04_09"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2002,9]]},"references-count":17,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2002,9]]}},"alternative-id":["10.1300\/J118v21n04_09"],"URL":"https:\/\/doi.org\/10.1300\/j118v21n04_09","relation":{},"ISSN":["0161-6846","1541-1540"],"issn-type":[{"value":"0161-6846","type":"print"},{"value":"1541-1540","type":"electronic"}],"subject":[],"published":{"date-parts":[[2002,9]]}}}