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A more detailed look into the processes that facilitate or hinder task completion is provided by analysing user problem-solving strategies. The study presented in this paper illustrates how such processes can be assessed and how the resulting knowledge can be used in participatory design to improve a visual analytics tool. For users to be equipped with a problem-solving scaffold, the tools used should allow them to choose their own path to the solution \u2013 their own route to Rome. We also discuss how the evaluation of problem-solving strategies can shed more light on the \u2018exploratory minds\u2019 of users. <\/jats:p>","DOI":"10.1177\/1473871611415987","type":"journal-article","created":{"date-parts":[[2011,7,30]],"date-time":"2011-07-30T01:39:44Z","timestamp":1311989984000},"page":"232-247","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":16,"title":["Many roads lead to Rome: Mapping users\u2019 problem-solving strategies"],"prefix":"10.1177","volume":"10","author":[{"given":"Eva","family":"Mayr","sequence":"first","affiliation":[{"name":"Research Center KnowComm, Danube University Krems, Dr. Karl Dorrek Str. 30, 3500 Krems, Austria."}]},{"given":"Michael","family":"Smuc","sequence":"additional","affiliation":[{"name":"Research Center KnowComm, Danube University Krems, Dr. Karl Dorrek Str. 30, 3500 Krems, Austria."}]},{"given":"Hanna","family":"Risku","sequence":"additional","affiliation":[{"name":"Department of Translation Studies, University of Graz, Merangasse 70, 8020 Graz, Austria."}]}],"member":"179","published-online":{"date-parts":[[2011,7,29]]},"reference":[{"volume-title":"Illuminating the Path: The Research and Development Agenda for Visual Analytics","year":"2005","author":"Thomas JJ","key":"bibr1-1473871611415987"},{"key":"bibr2-1473871611415987","doi-asserted-by":"publisher","DOI":"10.1145\/1358628.1358955"},{"key":"bibr3-1473871611415987","doi-asserted-by":"publisher","DOI":"10.1109\/TVCG.2005.53"},{"key":"bibr4-1473871611415987","doi-asserted-by":"publisher","DOI":"10.1109\/MCG.2009.53"},{"key":"bibr5-1473871611415987","doi-asserted-by":"publisher","DOI":"10.1207\/s15327590ijhc2103_1"},{"key":"bibr6-1473871611415987","doi-asserted-by":"publisher","DOI":"10.1037\/h0043158"},{"key":"bibr7-1473871611415987","doi-asserted-by":"publisher","DOI":"10.1037\/h0048495"},{"key":"bibr8-1473871611415987","unstructured":"Smuc M. 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