{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,11]],"date-time":"2025-04-11T13:47:08Z","timestamp":1744379228708,"version":"3.33.0"},"reference-count":24,"publisher":"Wiley","issue":"5","license":[{"start":{"date-parts":[[2007,8,15]],"date-time":"2007-08-15T00:00:00Z","timestamp":1187136000000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/onlinelibrary.wiley.com\/termsAndConditions#vor"}],"content-domain":{"domain":["onlinelibrary.wiley.com"],"crossmark-restriction":true},"short-container-title":["Int Trans Operational Res"],"published-print":{"date-parts":[[2007,9]]},"abstract":"Abstract<\/jats:title>In order to improve quality and productivity among American companies, the Malcolm Baldrige National Quality Award (MBNQA) was launched by the National Institute of Standards and Technology (NIST) under the US Department of Commerce in 1987. Over the years, the award has proved to be effective in improving companies' market share, customer satisfaction, employee morale, and also profitability. MBNQA has been a \u2018role model\u2019 in developing a national quality award for many other countries in the world. Furthermore, for organizational self\u2010assessment, the criteria framework of MBNQA has been in use throughout the world. Presently, the award is offered in three categories: Business, Education, and Health care. The present paper is concerned with MBNQA in Education. NIST has developed a comprehensive set of criteria to be fulfilled in order to be eligible to win the award. However, in the existing literature, it is not clear how the weights are assigned to the criteria and subcriteria. The present paper uses the analytic hierarchy process (AHP) to reassign criteria weights from a Malaysian perspective. Furthermore, the paper points out the fallacy of the present evaluation scheme and proposes an alternative one based upon the absolute measurement procedure of AHP. The modified scheme is expected to enhance the fairness of the evaluation of the award aspirants. The paper also shares the experiences gathered in data collection using AHP.<\/jats:p>","DOI":"10.1111\/j.1475-3995.2007.00596.x","type":"journal-article","created":{"date-parts":[[2007,8,17]],"date-time":"2007-08-17T00:59:10Z","timestamp":1187312350000},"page":"373-394","update-policy":"https:\/\/doi.org\/10.1002\/crossmark_policy","source":"Crossref","is-referenced-by-count":10,"title":["MBNQA criteria in education: assigning weights from a Malaysian perspective and proposition for an alternative evaluation scheme"],"prefix":"10.1111","volume":"14","author":[{"given":"Rafikul","family":"Islam","sequence":"first","affiliation":[]}],"member":"311","published-online":{"date-parts":[[2007,8,15]]},"reference":[{"key":"e_1_2_13_2_1","unstructured":"Babicz G. 2002. Assessing the Baldrige award.Quality November 36\u201339."},{"key":"e_1_2_13_3_1","unstructured":"Baldrige National Quality Program2005a.Education Criteria for Performance Excellence. National Institute of Standards and Technology US Department of Commerce. Available athttp:\/\/www.baldrige.nist.gov."},{"key":"e_1_2_13_4_1","unstructured":"Baldrige National Quality Program2005b.Getting started. National Institute of Standards and Technology US Department of Commerce. Available athttp:\/\/www.baldrige.nist.gov."},{"key":"e_1_2_13_5_1","doi-asserted-by":"publisher","DOI":"10.1016\/0895-7177(93)90179-3"},{"issue":"4","key":"e_1_2_13_6_1","first-page":"22","article-title":"Measuring up against the 1997 Baldrige criteria","volume":"20","author":"Brown M.G.","year":"1997","journal-title":"Journal of Quality and Participation"},{"key":"e_1_2_13_7_1","doi-asserted-by":"crossref","unstructured":"Collier D.A. 1992. Service please: the Malcolm Baldrige National Quality Award.Business Horizons July\u2013August 88\u201395.","DOI":"10.1016\/S0007-6813(05)80167-3"},{"key":"e_1_2_13_8_1","doi-asserted-by":"publisher","DOI":"10.1080\/002075400189149"},{"issue":"7","key":"e_1_2_13_9_1","doi-asserted-by":"crossref","first-page":"981","DOI":"10.1080\/09544120120096133","article-title":"Economic impacts of quality awards","volume":"12","author":"Fisher C.","year":"2001","journal-title":"Total Quality Management"},{"key":"e_1_2_13_10_1","unstructured":"Garvin D.A. 1991. How the Baldrige award really works.Harvard Business Review November\u2013December 80\u201393."},{"key":"e_1_2_13_11_1","doi-asserted-by":"publisher","DOI":"10.1108\/02656719610109999"},{"key":"e_1_2_13_12_1","doi-asserted-by":"publisher","DOI":"10.1097\/00004010-200201000-00006"},{"key":"e_1_2_13_13_1","unstructured":"Handfield R.B. Ghosh S. 1995. An empirical test of linkages between the Baldrige criteria and financial performance.Proceedings of the Decision Sciences Institute Annual Meetings 1713\u20131715."},{"issue":"1","key":"e_1_2_13_14_1","first-page":"88","article-title":"The Baldrige and state quality awards for education","volume":"19","author":"Johnson H.H.","year":"1996","journal-title":"The Journal for Quality and Participation"},{"key":"e_1_2_13_15_1","unstructured":"Leach K.E. 1994. Lessons from the Baldrige.Industry Week September 19 42."},{"key":"e_1_2_13_16_1","unstructured":"Prybutok V.R. Stafford M.R. 1997. Using Baldrige criteria for self\u2010assessment.Marketing Health Services 45\u201348."},{"issue":"4","key":"e_1_2_13_17_1","doi-asserted-by":"crossref","first-page":"52","DOI":"10.1080\/08874417.2001.11647023","article-title":"The significance of information and analysis as a component of a leadership model based on Malcolm Baldrige National Quality Award criteria","volume":"41","author":"Prybutok V.R.","year":"2001","journal-title":"Journal of Computer Information Systems"},{"key":"e_1_2_13_18_1","doi-asserted-by":"publisher","DOI":"10.1108\/09544789810197819"},{"issue":"1","key":"e_1_2_13_19_1","first-page":"12","article-title":"The Baldrige award and ISO 9000 registration compared","volume":"19","author":"Reimann C.W.","year":"1996","journal-title":"Journal of Quality and Participation"},{"volume-title":"The Analytic Hierarchy Process","year":"1980","author":"Saaty T.L.","key":"e_1_2_13_20_1"},{"key":"e_1_2_13_21_1","doi-asserted-by":"publisher","DOI":"10.1016\/0377-2217(90)90057-I"},{"volume-title":"Expert Choice\u2013Advanced Decision Support Systems Software","year":"2000","author":"Saaty T.L.","key":"e_1_2_13_22_1"},{"volume-title":"High Performing Colleges: The Malcolm Baldrige National Quality Award as a Framework for Improving Higher Education","year":"1996","author":"Seymour D.","key":"e_1_2_13_23_1"},{"volume-title":"The Corporate Guide to the Malcolm Baldrige National Quality Award","year":"1993","author":"Steeples M.M.","key":"e_1_2_13_24_1"},{"key":"e_1_2_13_25_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.2000.tb01627.x"}],"container-title":["International Transactions in Operational Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/api.wiley.com\/onlinelibrary\/tdm\/v1\/articles\/10.1111%2Fj.1475-3995.2007.00596.x","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/pdf\/10.1111\/j.1475-3995.2007.00596.x","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,1,20]],"date-time":"2025-01-20T12:09:56Z","timestamp":1737374996000},"score":1,"resource":{"primary":{"URL":"https:\/\/onlinelibrary.wiley.com\/doi\/10.1111\/j.1475-3995.2007.00596.x"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,8,15]]},"references-count":24,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2007,9]]}},"alternative-id":["10.1111\/j.1475-3995.2007.00596.x"],"URL":"https:\/\/doi.org\/10.1111\/j.1475-3995.2007.00596.x","archive":["Portico"],"relation":{},"ISSN":["0969-6016","1475-3995"],"issn-type":[{"type":"print","value":"0969-6016"},{"type":"electronic","value":"1475-3995"}],"subject":[],"published":{"date-parts":[[2007,8,15]]},"assertion":[{"value":"2007-08-15","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}